@eburtonlab wrote:
@jpcy_127438
Use the Help & Contact page to contact eBay directly. Use this forum to ask general technical questions about eBay to see if other users have an answer.
We can't even block sellers!
You can block sellers' items from appearing in a specific search using the Advanced Search page to exclude up to ten sellers by username. Bookmark or save the search, and then use that link as the starting point for new searches to continue to block those sellers.
Like I said, you can't 'block' sellers (never see them anywhere), only filter some out on a search. Recommendations don't use search filters.
There's no easy way of resolving issues as they've replaced rationally thinking humans with useless, repetitive AI to save money.
Most issues can be resolved without needing to contact eBay directly. If you have a specific question or you don't know what to do, start a new thread and include some general details of what you are trying to do or what you want to know.
You have to choose from a limited set of accepted problems. If you don't have one of the problems they let you report, you have to try to convince the bots to let you talk to a human. When 'contact us' is a redirect to 'help & support'? I understand there are articles for simple problems, but more complex ones require a discussion with a human representative.
While most people only ever have simple problems, I would say that most people know how to use eBay and have no issues buying or selling. And yes, the information made available does help most people. However, the language used is not very explanatory (you can't ask a document what it means, or about specific cases, or simply for clarity) and pushing you through support documents and funnelling you through multiple choice options doesn't suit every issue, and eBay is rife with seller abuse and bugs.
eBay's support, like too many 'cost-effective' consumer engagement 'solutions', is antithetical to providing reassurance, a basis for trust and edge-case user support.
Seller blocks could even be used to rank shops and prioritise sellers with better reputations, or even remove abusive sellers (fake items, duplicate photos, poor descriptions, etc, etc.)
eBay is actively choosing to not resolve issues or improve the application to benefit buyers and hold sellers and listings to a high standard, maybe because they think they will drive sellers away which will hurt their revenue stream. Well, if they're selling fake goods, good riddance. It's literally bad for business to have high standards, eBay needs to be held to account for their lack of engagement and responsibility.
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