How do I speak to a real person in Ebay?

[louscannon3]

How do I speak to a real person in Ebay?

They arrogantly assume the AI will answer - It cant answer even the most basic question.

They arrogantly assume the help pages cover all subjects. - They dont! You just get sent in circles from the AI to the help pages. Neither are any good!

[firefly4serenity]

I couldn't agree more, the AI response I got simply said my issue didn't break the rules, so I read the page that explains how sellers need to follow the rules laid out, and the very first part was about exactly what the seller had done, photos and description of an item not being what was sent. False advertising what they were selling, by photos and description.. But the ebay AI said, no wrong doing here! I also need to talk to a human ebay agent. 

[eburtonlab]

@firefly4serenity 

If an item you receive does not match the description, file a "not as described" return to get your money back.

Reporting a listing is for policy violations within the listing itself, such as including contact details, or selling items that are not allowed. eBay cannot just look at a listing and somehow determine that the seller actually intends to send something else.

[khamof16]

I am writing to follow up on our ongoing issue regarding the incorrect bedside item you sent me. As you acknowledged, the item you sent is not what I ordered, and you agreed to issue a full refund and arrange for its return. I accepted this resolution in good faith.

However, it has now been 16 days and I have still not received a prepaid return label. Today, you informed me that you will refund me only after receiving the item, and that I should pay for the return postage upfront and you would reimburse me later.

With respect, this arrangement is not acceptable. Since the mistake was on your part, you are fully responsible for covering the return costs directly, not asking the buyer to pay first without any guarantee. This approach is not in line with consumer rights and standard practice.

[tressygirl]

You are not speaking to your seller here , but to eBay members like yourself.

If you have receive an incorrect item,  you need to open a case for item not as described and do so within 30 days of the item's last estimated date for delivery. So open a case asap.

If you are still within 30 days of the item's last estimated date for delivery you are guaranteed a full refund,  under eBay's 30 day MBG,  Money Back Guarantee policy.

Just proceed this way:

You have received an item not as described,  go right of the item in your Purchase History and from More Actions select... Return this item selecting the reason Item Does Not Match Description or Photos.

The seller needs to accept this case within 3 days and refund,  if they want their item back first , they need to pay for that fully tracked return postage, then on receipt of their item they have 48 hours to refund you.  If they don't ,  need to escalate the case,  ask eBay to step in, and they'll force the refund.

Never listen to any excuse or promise from the seller to close the case early,  and do not forget to escalate.

@khamof16