Seller Update: January 2025
We’re kicking off 2025 with some important enhancements and updates.
Weekly Chat with the eBay Community Team
Open every Wednesday from 2pm-3pm
Buyer Protection, Pokémon Day, VAT invoices & other launches landing this February
As we wave goodbye to January, I wanted to update you on exciting changes coming in February.
Community Mentor Programme
Experienced eBay sellers and buyers, helping other users with all things eBay.
Forum Posts
Updating the eBay app: latest version guide, supported operating systems & troubleshooting tips
We regularly update our app with new features and improvements, to provide you with the simplest and most secure experience when shopping and selling via your mobile device. As part of our latest update, versions 6.191 and older of the eBay app are n...
New combined invoice feature doesn’t work
I notice the system has changed in relation to sending a combined invoice. Now it appears to have a separate page where all the orders eligible for combined invoice are displayed. Keep getting this error message no matter what I do in terms of cleari...
Unfortunately, this item isn’t available for purchase in your location.{e253598-1260494x}
I'm getting this message on nearly every item I try to buy, even on UK items, I have checked with sellers and others dont have an issue and the items can be purchased from a different family members account account without issue, location is not bloc...
UK Sellers Unable to Invoice US Buyer (me) - Book Auctions
I buy books on eBay many from the UK (I reside in the USA). There are two sellers that recently are unable to send me proper invoices for multiples purchases. I have purchased several hundred (if not over 1,000) books over the years from the one sell...
eBay not working
For some reason, my eBay isn’t working at all
Offers not being completed
I have had two offers recently which I accepted and both buyers got in touch to say that they were having difficulties getting eBay to process their payments. Crazy but true. How can this happen ?
What has gone wrong with the Ebay search engine!
I searched for a motorhome satellite dish automatic and the best match is a male vibrator sex toy ! It's listed in Satellite dishes, I reported the item for wrong category and Ebay found it is not in violation of policies. Earlier I tried to find a U...
Ebay sending out invoices with incorrect postage? 9/3/25
Just wondered whether anyone else has had an issue with this, somebody won an auction yesterday and ebay has sent them a request to pay with my 'worldwide' postage rate rather than the UK rate. I'm also unable to send out my own invoice on the order ...
Older iPads need access to the eBay app.
App not working, says update and won't. Just stuck in a loop of trying to update and it saying it has the latest version. Whatever you did put it back the way it was
Resolved! Cannot view original listing details after purchase in web browser but iOS app i can.
HiIn a web browser (MS edge, windows 11) i would like to view the original listing / seller photos after the purchase, so on the order details page i scroll down to the orginal small photo under "Item details" and click on it, expecting to see other ...
I haven't been able to make a new listing or revise one for almost 2 weeks. Need Help
Hi all, First time poster so I apologise if this in the wrong section. As title suggests I can not make any new listings or revise any existing listings without getting a "global error" page with the URL "undefined:XS_CALL_ERROR". This has been going...
GLOBAL SHIPPING NOT SHOWING CALCULATED COSTS.
This problem has been ongoing for over 2 weeks now. I have some listing that I have chosen Global Shipping for international sales. The problem is this = When I click on Postage - See Details - then change Country from UK to USA or any other Country,...
Resolved! Technical issue
I keep getting: 'To require immediate payment, you must specify a Buy it now price', when I try to list an item for auction. Where's the button to turn off 'immediate payment' - I can't find it anywhere? This is the first time I've had this happen.I ...
All my listings are hidden in search
Since 8th March all of my listings are hidden in search results and shopfront. I can still see my active listings in seller hub, but anyone looking at my shop will see a blank page like the attached screenshot. Sales are down >95% as a result. This i...
Chat assistant just abandoned my requests for help
I have had an account for 5 years but now I am having to leave ebay as it is proving to be fairly rubbish. I needed help with an item I have sold ',not been paid' and the chat advisor just abandoned my message and now I cannot get any help. I am remo...
Can't read messages, no way to scroll
I use a laptop, not a phone. There is no way to scroll in messages, all I see is the last couple of lines so no way to know what the message is. I usually use the up/down arrows but they don't work.Once in a while I have found a scrollbar, but then i...
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