Technical Issues

Updating the eBay app: latest version guide, supported operating systems & troubleshooting tips

We regularly update our app with new features and improvements, to provide you with the simplest and most secure experience when shopping and selling via your mobile device. As part of our latest update, versions 6.191 and older of the eBay app are n...

contacting seller

Hi I have paid for an item and want to arrange collection as requested but am unable to send message after clicking contact seller

How do I speak to a real person in Ebay?

How do I speak to a real person in Ebay?They arrogantly assume the AI will answer - It cant answer even the most basic question.They arrogantly assume the help pages cover all subjects. - They dont! You just get sent in circles from the AI to the hel...

Hacked account.

I don't know if anybody out their has any advice or useful information regarding a hacked account. My wife's account was hacked in 2022, yeah I know along time ago. It gives you and idea how long we have been fighting this. She first found out when s...

Agent Chat - Where have all the humans gone?!

Maybe I am late to the party here, but why is it I can no longer chat to a 'real' agent? And why is it call back times are now in excess of 20 minutes?!? Is this a technical issue, or a cost cutting exercise from eBay to do away with real people and ...

Resolved! Safety issue with an item I purchased - which item ?????????????

I received a message regarding and item which "poses a hazard of electric shock, fire and explosion"The message does not show any details of the hazardous item. More frustratingly, Ebay customer service cannot be contacted by email, or by phone, or b...

Resolved! New feedback popup window keeps on closing when cursor goes off popup - So annoying :(

Ebay have since changed their feedback page which now relying on a popup window where you can leave your feedback for a seller... Problem I seem to be facing is whilst I'm in the middle of writing my feedback comments, the popup window suddenly close...

clicking on "Seller's other items" ...

when I click on "Seller's other items" a new window opens and when I click on an item it leads nowhere. It's impossible to open items.

Selling problem

Helllo I had a problems as a first time seller and held the auction first time. 2 days before the auction finished I sold it privately to someone else and tried to cancel the auction on ebay but it didn't cancel and now the buyer has cancelled the or...

Message issue when using Iphone

Odd issue this one... so i sent a seller a message via my PC all ok, seller responded with the information i was after and as i was out at the time i used my IPHONE in response all i wrote was,Thanks for the info,Nicksoon as that message was sent Eba...