problem verifying myself with captcha.

[91ketton]

help getting p****d off with captcha going round in circles. Ebay sought it out.

[tressygirl]

You are not talking to eBay here, but to members like yourself.

Contact Customer Services,  see if they can help with this issue.

This is the easiest and quickest way to contact eBay Customer Services, for a Call Back option.

 https://www.ebay.co.uk/help/eua?id=5275&mkevt=1&mkpid

Lines open between 8 a.m. to 10 p.m. on weekdays.

9 a.m. to 6 p.m. on weekends.

I recommend contacting CS very first thing in the morning, when the lines first open,  as there's more chance of Dublin answering.

@91ketton 

[eburtonlab]

@91ketton 

Repeated Captcha requests or failures might be a sign that your browser is having problems saving cookies properly, or else a sign of a network issue. Using a VPN or a hotspot, or certain kinds of privacy software might also cause some issues.

Make sure your browser is up-to-date and has JavaScript enabled (and not blocked) and that cookies are not being blocked:

https://www.whatismybrowser.com/

Try using a different browser or a private or incognito browser window and see if you run into the same Captcha issues. If not, try manually erasing just your eBay cookies once in your original browser.

If you are using an ad blocker, try temporarily disabling it to see if that makes a difference.

Try an alternative link to sign in to rule out an issue with a particular link:

https://signin.ebay.co.uk/ws/eBayISAPI.dll

If you are using a mobile browser, try changing to a different browser mode: mobile, classic or desktop. Try a desktop browser or a mobile browser in desktop mode.

Or try using the eBay app.

If you contact eBay directly, mention ALERT15299 to have your account added to the open ticket.

[n0bleguy]

Thanks for this - turning off my VPN sorted it for me.

[eburtonlab]

You are very welcome!