UK Seller News: April 2025
Stay ahead of the curve with our latest updates.
Forum Posts
Updating the eBay app: latest version guide, supported operating systems & troubleshooting tips
We regularly update our app with new features and improvements, to provide you with the simplest and most secure experience when shopping and selling via your mobile device. As part of our latest update, versions 6.191 and older of the eBay app are n...
Resolved! Feedback glitch
On Thursday i got a message from a really happy buyer who wanted to leave feedback and couldnt, i got on the phone to eBay and they say ' they are aware of it and are working on a fix' i have just had another buyer wanting to credit me with positive ...
My app not working on my phone
My app not working on my phone
Custom Lists Broken?
Hi, can anyone tell me if their custom lists functionality is working? As in can you add an item to a custom list? I can no longer add items to my custom lists, trying to see if it's just me or if it's a issue site-wide issue. It hasn't worked on des...
Messages are now verging inthe impossible to answer
Here we go again! More unnecessary tinkering by ebay - this time to make messages virtually impossible to reply to.Why the blazes can't they leave things alone? what was wrong with the previous layout? Oh don't tell me - it was far too easy and sensi...
Resolved! Qr codes
I just done a qr code, and I realised my address is on it aswell, I am an independent seller, so I live with my parents and don't want to share their address. Is this only through royal mail?
Ad on tv for eBay
Hi I am not happy with new eBay ad on telly. Boyfriend and Girlfriend moving in together and eye each others household goods to put up for free on eBay and she finshes eyeing up dog for getting rid off this is a terrible example and let's ad down not...
Resolved! weekly issue this, pages scrambled! why?
weekly issue this, pages scrambled! why?each and every time this happens i have to clear the cache and cookies, why. what is the need of sending cookies. unable to search for any items.
Pardon Our Interruption
Anyone else having trouble sharing a link direct from ebay to facebook with the error pardon our interruption. I have been sharing to fb for a long time without any issues up til a few days ago and no matter what i do it does the same thing
Error message - something went wrong and we were not able to generate the label.
Hi! 'Something went wrong and we were not able to generate the label'. Trying to post of orders to buyers and the above error message keeps happening for all orders. Is the system down? I tried updating the app also but no luck still happening today ...
contacting seller
Hi I have paid for an item and want to arrange collection as requested but am unable to send message after clicking contact seller
How do I speak to a real person in Ebay?
How do I speak to a real person in Ebay?They arrogantly assume the AI will answer - It cant answer even the most basic question.They arrogantly assume the help pages cover all subjects. - They dont! You just get sent in circles from the AI to the hel...
Hacked account.
I don't know if anybody out their has any advice or useful information regarding a hacked account. My wife's account was hacked in 2022, yeah I know along time ago. It gives you and idea how long we have been fighting this. She first found out when s...
Agent Chat - Where have all the humans gone?!
Maybe I am late to the party here, but why is it I can no longer chat to a 'real' agent? And why is it call back times are now in excess of 20 minutes?!? Is this a technical issue, or a cost cutting exercise from eBay to do away with real people and ...
Resolved! Safety issue with an item I purchased - which item ?????????????
I received a message regarding and item which "poses a hazard of electric shock, fire and explosion"The message does not show any details of the hazardous item. More frustratingly, Ebay customer service cannot be contacted by email, or by phone, or b...
Resolved! New feedback popup window keeps on closing when cursor goes off popup - So annoying :(
Ebay have since changed their feedback page which now relying on a popup window where you can leave your feedback for a seller... Problem I seem to be facing is whilst I'm in the middle of writing my feedback comments, the popup window suddenly close...
