Seller News: July 2025
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Forum Posts
Prevented from exchanging contact information for collection order
I've sold an item for collection only. The buyer has paid and I tried to send a message to them with my number and the address to collect from and I got the following message:It appears your message contains contact or payment information which is no...
Royal Mail Tracking missing
The Royal Mail's Tracking Number is not automatically being entered on to the Order when a postage label is purchased with eBay over the last 7 days. It marks the item dispatched but not delivered. I noticed the Tracking numbers missing & looked up t...
Resolved! Price in basket is completely wrong
I don't even know where to start. Last time it was downloading some executable code from eBay's backend - eBayISAPI.dll - now maths has left the building lol
The straw that broke the camels back - Frustrated with eBay
It’s one thing after another it’s seems, the lacklustre app which has limited features and requires constant login to the website to make any meaningful changes, confusion over fees, trying to verify your bank account... Which I’ve tried over the pas...
Customer support email
My emails to customer support are failing to go through even replies to one they sent me. Is there currently a problem with the system?
Can't pay for ParcelForce label via Paypal due to Error
Is anyone else getting this error when trying to buy a parcel force label in ebay? It only lets me pay via paypal. I've added a card but the option to use it won't show. Also I've tried all sorts in paypal, changing preferred source and even adding f...
Buyers unable to purchase
I'm having issues with an apparent inability to sell. I'm not aware of any restrictions, but one buyer has notified me that the message 'seller is taking a break' appears, and he indicates friends have tried with the same result. The buyer also offer...
Call me
Technical issue
Manage orders awaiting dispatch - Order still showing despite being marked as dispatched
Hi, Does anyone know how I can clear down an order that has been marked as dispatched but is still showing in the "Manage orders awaiting dispatch" filtered list of orders? This order was only unusual in that we did a partial refund, as we only had h...
Problems with selecting delivery.
Had anyone had any issues with listing. When trying to list an item, delivery is selected but when clicking on list item it comes up I haven't selected delivery details. This happens with new listings, sell similar and even when I try and revise a li...
Valid discount codes are not working
Valid discount codes are not working
Sending a prospective buyer an offer
I have s live auction a buyer has asked me to send them an offer but the sellers hub says item ineligible????
Make offer is not working
When I tried to make an offer on an item after entering in the offer and clicking review I got a "the page you are looking for doesn't exist." Please sort it out.
I have not received my money for a recent sale
I have not received my money for a recent sale
Problems (i.e. lost functionality) when using the "Sell Similar" function?
Anyone else having trouble when cloning items via the "Sell Similar" function? ONly certain fields are now updatable for me. I cannot remove or replace images for example. Haven't bothered to try any other fields further doen the listing as this was ...
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