Seller Update: January 2025
We’re kicking off 2025 with some important enhancements and updates.
Weekly Chat with the eBay Community Team
Open every Wednesday from 2pm-3pm
Buyer Protection, Pokémon Day, VAT invoices & other launches landing this February
As we wave goodbye to January, I wanted to update you on exciting changes coming in February.
Community Mentor Programme
Experienced eBay sellers and buyers, helping other users with all things eBay.
Forum Posts
Updating the eBay app: latest version guide, supported operating systems & troubleshooting tips
We regularly update our app with new features and improvements, to provide you with the simplest and most secure experience when shopping and selling via your mobile device. As part of our latest update, versions 6.191 and older of the eBay app are n...
For several days i have been unable to buy anything on eBay for android.
In my eBay account in the Android app I can search and see products BUT the Buy Button is not visible. I can see all of my purchase history and all my messages but in the Buy Again feature the Buy Button is no longer available. My account works as no...
No pics viewable
Pictures flash on and disappear instantly giving me no opportunity to see the image, click the heart symbol or make a purchase.The description page etc all come up as normal but this situation leaves me unable to buy anything so eBay has become total...
YET ANOTHER ERROR on this USELESS SITE!
OK, I try to delete something, revise something, do anything on My eBay and all I keep getting is the BIG RED BOX with "There seems to be a problem serving the request at this time." Sort this useless site out.
Unable to adjust images
For over a week I haven't been able to adjust any of my images. I can add or delete, but the facility to alter images has disappeared. Tried everything I can think of cookies, change of browser etc. Has this facility been removed or is this another g...
my search for EU itens
I tick the EU only box in my search, but UK, USA and Chinese also appear and this since 2023...I will not search every country one by one and Ebay doesn't solve this problem this is the reason I almost stop using Ebay. Today I tried again to search f...
Error message when trying to open drafts
For the last 2 days I've been unable to open my drafts. I get an error message saying 'unknown error', I've spoken to eBay twice and their advice is basically wait for it to be fixed. I am a business this seller so this is my job and I'm pretty much ...
Reset password tied to google account
My elderly mother created an ebay account via 'sign in with google'. How do you reset the password? When you go to the reset password page, it asks for the old password which is obviously unknown. Please note that I am asking politely for a tried and...
Renaming passkey
Is there a way to rename a passkey?I have a passkey on a security key (Yubikey) but I can't change the name to reflect whether its my main key or backup key
Active Listings Page - Item Page Views not getting updated......
The Active Listing Page, page views for items being offered for sale isn't getting updated today, I assume it's an upstream outage somewhere. Any idea when it'll be fixed? I tend to find page views is a much better indicator of a likely sale than wat...
My listings wont load and go to draft
My listings won't leave the draft file just goes into n error and ask if I want to save a draft or cancel each time. I have 5 listing which this has happened.
'recently viewed items' privacy concern
I use Firefox on a PC.The browser is configured to clear all cookies on exit and to not store browsing history.I discovered that even after signing out of eBay and clearing all cookies manually (within Firefox settings), my 'recently viewed' items st...
Problems with Multi Variation Listings
Is anyone else having issues with Variation Listings, I have been trying to edit a variation listing all day and it is not saving changes then it has no deleted most of the variations, so I started again and added 1 varation and the variation saved b...
Discounts not being applied.
Multiple item discounts are not being applied on my order.01-12653-26388 People are bing charged full price.
Merchant Integration Platform (MIP) - CSV Upload Error
I'm trying to update the quantity available for our listings via CSV upload to MIP.I keep getting an error message like: The locale is missing for ProductID xxxxxx. Add a Locale value for this item.I have added a column with the header Locale and tri...
Resolved! Spendable funds - opting out?
Hi, received an email saying that I'm opted in to Spendable funds. I didn't request to be opted in, and I want to opt out. The ebay automated assistant is worse than useless, and there are no ebay pages on how to opt out of Spendable funds. So, the q...
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