Seller Update: January 2025
We’re kicking off 2025 with some important enhancements and updates.
Weekly Chat with the eBay Community Team
Open every Wednesday from 2pm-3pm
Buyer Protection, Pokémon Day, VAT invoices & other launches landing this February
As we wave goodbye to January, I wanted to update you on exciting changes coming in February.
Community Mentor Programme
Experienced eBay sellers and buyers, helping other users with all things eBay.
Forum Posts
Updating the eBay app: latest version guide, supported operating systems & troubleshooting tips
We regularly update our app with new features and improvements, to provide you with the simplest and most secure experience when shopping and selling via your mobile device. As part of our latest update, versions 6.191 and older of the eBay app are n...
returns
Hi to all I recently purchased two extending ladders from two different suppliers but have now been informed that they are not fit for use , as they are dangerous and liable to collapse , my problem is I do not know how to explain this to e bay and g...
Error on saving Profile
Is anyone else having problems updating their profile? I keep my profile updated with the number of orders I have coming and a brief update of any news regarding my orders. When I tried to update my profile a few days ago, a red banner appeared with ...
Confirm Return button stays greyed out
Hi AllJust tried to complete a return. Filled in the text message space then added photos but, the Confirm Return button remains greyed-out. Tried again several times but all failed. Any help, please.
Garage
Why is my garage not loading it says problem parsing
messaging format,messages that i have just sent, showing up as unread new messages in my in box
new rubbish messaging format,why ,are my messages that i have just sent,, showing up as unread new, messages in my in box.this bl,xx,dy ai generated format *bleep*, is getting worse, is this tech issue,
e-bay uk app not working ,have cleared cashe and tried new download.
what do I do to reconnect app please?
Changing Feedback Photo
Hi allA buyer wants to remove a photo she left on my feedback.It's good feedback so I can't do a revision request.How can she remove it?Thanks
Cannot set up 2 factor authorisation
Some time yesterday (Sunday), between the afternoon and the evening, ebay changed my log in process. They now send me an email with a pass number, which annoyingly takes 2 minutes to arrive in my inbox, before I can sign in. I have gone into my accou...
Resolved! Can't see selling preview, or pop ups on Brave Browser under Linux
Everything used to be fine last Summer/Autumn. Now I can't see any preview or pop up boxes - to explain what the new layout does - as they show nothing but empty space. Wan't to actually see what the postage is, before committing. Bottom line: I'm no...
My ebay uk account keeps thinking I am ebay.com US account.
I haven't been able to sell anything as each time I sign into my ebay uk account (which is fine) and then I click on sell to sell an item, it takes me onto the sign in page again. This is when the problem starts because when I sign in the second time...
No images.
Well here we go again, eBay suddenly stopped showing images/photo's of items viewed-watched-purchased etc. impossible to use eBay in this state and the eBay robot less use than wet paper bag in a puddle.
Resolved! Listings not opening correctly
Well since Wednesday afternoon app is up the swanny. Regardless of whether I want to look at my listings, sales etc or another seller's items, when clicking on the item you only get item description, specifics, title and seller details. Can't bid, bu...
Transaction reports
I am doing my tax returns and usually I can print off a pdf which says the amount sold before deductions, amount less postage and also has a pie chart on showing percentage of fees, postage sales etc. I can't seem to find it anymore. I have downloade...
“Listings in Lights”
I contacted ebay customer service department to find out the names of the winners in their "Listings in Lights"draw that took place just before christmas (2024). Customer services did not know about this competition. Does anyone else remember it or a...
Ebay feed showing items that aren't in my saved searches. Anyone else ?
I recently had to go through many of my saved searches and edit them to exclude a particular seller who has started listing items of interest but all at exploitation prices.The seller lists a lot and having their listings continually appear in my fee...
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