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Royal Mail tracking numbers not updating on eBay

Anyone else experiencing this? There have been no Royal Mail tracking updates on eBay for anything dispatched on October 6th and 7th. The tracking works fine on the Royal Mail website, but on eBay it looks like it hasn't even been sent yet and still ...

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Cancelled item

Evening. I sold few days ago 1 trousers but the buyer cancelled after as checked the size not good. The money paid him back straight away. But today I got message from Ebay why not sent out item it overdue now. I hope this is some glitch as shows ite...

EBay AI Causing Issues

Ebay's automatic system has just incorrectly accused me of trying to sell outside, which is untrueThe system is supposed to allow you to revise whatever error that has caused the automatic AI to make the false accusation - mistakes happen - however t...

Refund

Hello, the buyer has already received the item and sent another tracking number, so I replied and I don't know what to do now, the buyer already has the item.

eBay Basket Issue

I have an item for sale that customers need to purchase in multiples, but I'm experiencing an issue with a specific listing. Even though my quantity is set to 5,000 and is displayed as available, customers are unable to add more than 5 to their baske...

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Photographs not sticking to drafts when uploading?

I normally take images of items with my phone camera and apply to my drafts via the ebay website, again on my phone. ( My camera is unable to use the ebay app due to a previous software change.)I then revert to my desktop, and edit photos as necessar...

User avatar by • Contributor
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Please review our messaging policy message received but only message to that buyer is from Royal Mai

Hi, I received a surprised email from ebay saying "email couldn’t be sent because they violated our member-to-member contact policy." reminding me "so we wanted to remind you that your eBay emails should only be about your eBay transactions and can’t...

User avatar by • Helper
  • 890 Views
  • 22 replies
  • 1 kudos

Cannot type into chat help system

 Hello I have never encountered this problem before.When I try to use the contact eBay system where it opens up the box to chat I cannot type anything at all. It shows my previous message history but I cannot type anything at all to access either the...

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Can't type in help live chat or select an option

I really need to get in touch with eBay support over an issue with a buyer but I am unable to type or select the 'Ask us to call you' option in chat. I have tried on both the app and a laptop but the problem persists. I really need to get in touch wi...

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