eBay

Packlink have destroyed one of my parcels but cannot provide any proof, and have more or less said tough.   i have been down the appropriate channels with both Packlink and Ebay, but neither is interested or helpful and i find their arragance truly incredible.   the only option left to me is to report them both to the police for theft or fraud?   does anymore have any suggestions before i do this? ... View more

Hi    We are a business seller(charity) and recently shipped an unused item to a buyer (box had been opened but item brand new).    The buyer received the item, used it for a few days, worked fine and they left positive feedback.   After a few days the buyer says there is a fault with it and wants to return it, do we have to accept the return? Does anyone know what our legal/ebay standpoint is on this?    The item was pretty expensive and we would not be able to sell again for a similar price.    Any help appreciated, just looking for a little bit more information before we proceed!   Thanks ... View more

Anyone else slightly peeved at the lack of clarity on the £1 Final value fee max. for business sellers?. I always upload on a Sunday (as 7 day listings form part of my 500 inclusive auction listings per month), but schedule throughout the week to start at that time. Just spoken to CS regarding the fact that a number of items have not had the credit applied, only to be told that they were scheduled (not listed) prior to the promotion date so wouldn't be included, even though they were only actually uploaded during the promotion. Am I the only one to feel conned??.   ... View more

How do i get ebay to remove a return from one of my sales?   I sold a wind up radio just before the lockdown. the buyer sent me an email saying the wind up bit didnt work (although it was brand new in the packaging). I agreed to a refund as per the rules and sent them a refund label.   Two days later, they sent me another email to say that the radio now didn't charge using the electric cable and they"didnt know what feed back to leave".....I found that a bit threatening tbh. My big question was why were they hadnt already pcked it and returned it ( but obviously didnt say that) By this time we were in lockdown.  I told them to just post it to me, her reply was we are in lockdown.....the post is working though. So this week (6 weeks on) , I get an email from Ebay saying that she has indicatd that she has posted it back to me and i need to refund or contact her. I contacted her to say I hadn't received it and was still happy to refund her, but she needed to contact Royal Mail to chase it. Her reply has been "Keep the money"....nothing more.   ... View more

Is it possible to get paid for your sale other then ebay? They seem to take a lot from you and I do not wish to have to pay them for their services. TIA. ... View more

On the 14th of April I issued a refund through PayPal to one of my customers and they returned the goods to me. Then on the 21st of April eBay said a case was opened for that return. Now on 2nd of May eBay are saying Case #5229271246 is now closed You'll see the amount of £25.00 for case #5229271246 (for item Vintage Oil style lamp with two large glass shades ) on your next invoice. We refunded Ada.geo and closed this case. What does this mean as I refunded her on the 14th April. Will she get a refund twice. Because it looks like i’ve been charged twice. Please help what shall I do next. ... View more

hi all.I sell dvd discs only and now ebay have taken them off saying that they are counterfeit. i use my own pictures and all the dvds are original dvds.   has anyone else had this done to them?   i would like to say i don't sell copies and all my dvd discs are originals. i see there are another sellers like me who have had there listings ended because they sell discs only. ... View more

I sold a sealed car ecu unit. A black plastic unit. The buyer opens the sealed unit and then sends me pictures of the inside circuit board saying it does not work. Then he opens a return. Wont reply to emails. I uploaded the pictures and ebay want you to offer partial refunds if the buyer returns a damged item. He sent me back the pieces of what was an ecu. So i used the partail refund and gave 50%. The then appaealed and ebay paid hte difference not me. Then emailed sending me an emai lsaying it would not be held against me. It says on their guidlines that if you do a partial refund they will cover you for defects metrics etc. Now he leaves negative feedback of course. The ynever miss a chance. Whne they are bad they are bad all the way. He strips the item god know what he di or swapped He then get all his money. I of course asked for feedback removal under the guidlines. Denied. Tried again a silly reply. I used chat as phones not available due to covid. Disaster got a total plank. Kept saying decision finan. He was like a parrot. I have it removed manually before so its toal rubbish. If its wrong its wrong. Im the victim of a fraud. Pic to support. Send out a complete sealed unti and a wannabee electronics engineed strips it. Turns out he is a back street mechanic. Toal waster. Its like buying a tv taking it home and then taking it apart and saying its faulty. Go back with it and say its faulty. Toally rediculous. This guy is hte worst ever. He is that stupid he sent picture of the inside pcb board. Real winner. Ebay are just fobbing me off. How can a scum buyer like this get away with this and then to ocmpound the loss refuse to remove the feedback he left. How come. I am not going to let it drop . I wont be treated like this .EBAY customer service. Absultely incredible.   Whats hte point. Feedback is one sided and open t oabuse and then they wont remove it in case of fraud. ... View more

My account is restricted even though i am showing as above standard on my account! Ebay are saying i am "below standard" hence the restriction? But my dashboard clearly says i am "above standard"? Anyone else had this issue? ... View more

Hello, My buyer put in a Return Request, but was really angling for a HEAVY part-refund stating the (already repaired) antique pot had been further damaged. No obvious evidence provided, so offered refund/return. However, buyer's many emails seemed to reject my refund offer. Implied would not send it back! Kept pestering for a big part-refund, with some veiled threats. Tried reasoning with buyer, but buyer eventually asked eBay to step in. Story short, eBay “found in buyer's favour”, and auto refund paid. However no mention about RETURN (from USA) of my item (worth £150) in eBay email, or at Resolution Centre. Announced: CASE CLOSED. Very worrying. Can you advise what should normally happen next? I seem to have no right to reply, and left in the dark. Thanks. ... View more

Hi there   I hope you are all keeping well/safe.   i have a quick query regarding selling foreign bank notes on eBay. My husband has a jar with bank notes and coins especially yuan currency from long past business travels / holidays most of which seems to be discontinued. Am I allowed to sell these on eBay? I'm only asking as checked the policy but am not clear on the meaning. Please let me know if you are able to help.   Many thanks for your time.   Regards   Tia ... View more

Morning i had a scammer buy an item off me with a hijacked account Paypal have refunded the payment to the rightfull owner but this has left me with £40 Paypal fees and £135 Ebay fees that are due to come out of my bank in the next few days,i have tried to contact Paypal and Ebay but due to lockdown this seems inpossible,i keep going round and round in the system.i cant cancel the transaction and cant open a case it wont let me,if the money is automaticaly taken from my bank this will leave me overdrawn and will occour bank charges any advice please? ... View more

I seemed to have messed up in my replies etc to my original topic, Im not sure how to use the forum etc. I have one final question for your help with. What should I  do now? Have the buyer escalate the matter with ebay and wait for their input, or give a refund. To recap....I  have a pontificate on ebay  on my despatched items that this one has been delivered, although the buyer claims that it hasn't been received. Not sure if I  would get a refund from RM if their records show that its delivered. Is a refund possible for either me or the seller from ebay or paypal? Btw I  am just inquiring at this stage so that I  know which action to take next. Many thanks for any help.     Hi, I sold an item.... have COP and a notification on ebay that it has been delivered. The buyer emailed me stating that they had received an email from Royal Mail that the item was delivered. They claimed they were in all day and they have not received it. Never having experienced this before but wanting to help ..... I  dont  know the protocol/ procedure to sort this out. I did suggest she check with her neighbours...around her house .....and speak with her postman. The packaging was a very noticeable  bright purple plastic envelope and might  have been memorable......but to no avail. Can anyone advise please? From my point of view I  don't  know this buyer. I have a COP and notification that the item has been delivered. Unfortunately I  can't seem to contact ebay ATM and I dont know what the correct way to resolve this. Many thanks Eric To the best of my knowledge ....Nothing in the 3bay help sections seem to deal with these particular set of circumstances . ... View more