I refunded my customer through PayPal now eBay has refunded the customer again

[danvers-lighting]

On the 14th of April I issued a refund through PayPal to one of my customers and they returned the goods to me. Then on the 21st of April eBay said a case was opened for that return.
Now on 2nd of May eBay are saying
Case #5229271246 is now closed You'll see the amount of £25.00 for case #5229271246 (for item Vintage Oil style lamp with two large glass shades ) on your next invoice. We refunded Ada.geo and closed this case. What does this mean as I refunded her on the 14th April. Will she get a refund twice. Because it looks like i’ve been charged twice. Please help what shall I do next.

[john1297576]

Even worse as ebay were involved you still pay the selling fee and get a defect.

Expensive mistake not doing refunds through correct procedures.

[danvers-lighting]

I did do the Refund through the correct process And even Says that in the return case.

[danvers-lighting]

The return case was opened because the glass lampshade got broken in the post. I selected the option to refund the buyer in PayPal And they we refunded Then a week later The return case was closed and the resolution case was opened Which Has now closed today With eBay saying they’ve refunded the buyer and now I owe that money to eBay And it will be charged to my next invoice.

[tressygirl]

You need to call eBay CS from the Help & Contact tab above. Use the Live Chat option, it's open between 9 a.m. and 6 pm today.

Explain you refunded already through Paypal.

For future reference all refunds need to be processed with the buyer opening a case in eBay's resolution centre, and if you refund through that case, and within 8 days, your seller fee is refunded and no defect. Never initially refund directly through Paypal. @danvers-lighting 

[*guinevere*]

How did you refund? If you didn't refund through the actual Paypal payment it won't be recognised as a refund and the buyer can still be refunded again through the case they have opened.

[red_magpie]

This is why its so important to refund buyers through the resolution centre. If you simply make a PayPal refund, this is not part of eBay's system and if the buyer opens a return or not as described case the buyer is likely to be refunded twice.

My guess is that the buyer didn't understand that they had been refunded. The refund process may not have been immediate, or the buyer may not have realised that the money wouldn't go to their Paypal account, but to the the credit or debit card they used to fund the purchase.

If you explain this to them, and they can verify receiving the refund, if you're lucky they will return the duplicated payment. If you're not, they won't. Some buyers will exploit any opportunity to get something for nothing.