I refunded my customer through PayPal now eBay has refunded the customer again

[danvers-lighting]

On the 14th of April I issued a refund through PayPal to one of my customers and they returned the goods to me. Then on the 21st of April eBay said a case was opened for that return.
Now on 2nd of May eBay are saying
Case #5229271246 is now closed You'll see the amount of £25.00 for case #5229271246 (for item Vintage Oil style lamp with two large glass shades ) on your next invoice. We refunded Ada.geo and closed this case. What does this mean as I refunded her on the 14th April. Will she get a refund twice. Because it looks like i’ve been charged twice. Please help what shall I do next.

[john1297576]

Even worse as ebay were involved you still pay the selling fee and get a defect.

Expensive mistake not doing refunds through correct procedures.

[danvers-lighting]

I did do the Refund through the correct process And even Says that in the return case.

[danvers-lighting]

The return case was opened because the glass lampshade got broken in the post. I selected the option to refund the buyer in PayPal And they we refunded Then a week later The return case was closed and the resolution case was opened Which Has now closed today With eBay saying they’ve refunded the buyer and now I owe that money to eBay And it will be charged to my next invoice.

[tressygirl]

You need to call eBay CS from the Help & Contact tab above. Use the Live Chat option, it's open between 9 a.m. and 6 pm today.

Explain you refunded already through Paypal.

For future reference all refunds need to be processed with the buyer opening a case in eBay's resolution centre, and if you refund through that case, and within 8 days, your seller fee is refunded and no defect. Never initially refund directly through Paypal. @danvers-lighting