Hi
We are a business seller(charity) and recently shipped an unused item to a buyer (box had been opened but item brand new).
The buyer received the item, used it for a few days, worked fine and they left positive feedback.
After a few days the buyer says there is a fault with it and wants to return it, do we have to accept the return? Does anyone know what our legal/ebay standpoint is on this?
The item was pretty expensive and we would not be able to sell again for a similar price.
Any help appreciated, just looking for a little bit more information before we proceed!
Thanks
