Missing item..

[toppers32001]

I seemed to have messed up in my replies etc to my original topic, Im not sure how to use the forum etc.

I have one final question for your help with. What should I  do now? Have the buyer escalate the matter with ebay and wait for their input, or give a refund. To recap....I  have a pontificate on ebay  on my despatched items that this one has been delivered, although the buyer claims that it hasn't been received. Not sure if I  would get a refund from RM if their records show that its delivered. Is a refund possible for either me or the seller from ebay or paypal?

Btw I  am just inquiring at this stage so that I  know which action to take next.

Many thanks for any help.

Hi,

I sold an item.... have COP and a notification on ebay that it has been delivered. The buyer emailed me stating that they had received an email from Royal Mail that the item was delivered. They claimed they were in all day and they have not received it.

Never having experienced this before but wanting to help ..... I  dont  know the protocol/ procedure to sort this out.

I did suggest she check with her neighbours...around her house .....and speak with her postman. The packaging was a very noticeable  bright purple plastic envelope and might  have been memorable......but to no avail.

Can anyone advise please?

From my point of view I  don't  know this buyer. I have a COP and notification that the item has been delivered. Unfortunately I  can't seem to contact ebay ATM and I dont know what the correct way to resolve this.

Many thanks

Eric

To the best of my knowledge ....Nothing in the 3bay help sections seem to deal with these particular set of circumstances .

[john1297576]

Has buyer opened a Not Received Case? Have you entered the tracking Details onto Ebay? If not do it now as it is ebay you have to convince that tracking shows as delivered.

The buyer should ask the local delivery office to give an explanation. They would know who did the delivery round and it is up to them to explain how and wherecit was delivered.

[fargvs]

Small packet/parcel COP will have a 16 digit reference number which when entered into the transaction and confirms 'doorstep delivery' on scanning will be accepted by eBay as having been received >>>

https://www3.royalmail.com/track-your-item#/

[toppers32001]

If the buyer asks for a refund through the resolution centre, should I just refuse then. Any idea what happens after that?

[fargvs]

Have you used the link given above to check the item delivery status with the Transaction number on your POP ? ... you need to prove DELIVERY ... enter that number now into the sold item or into any case that is opened by buyer.

[toppers32001]

I have a delivery confirmation on ebay for the item which was posted 2nd class packet post. However when i entered the tracking notification number into the RMLink above it states that it's a Parcelfirce reference. On the Parcelforce site it doesnt recognise them number. Boy...things just seem to be getting more complicated...lol
Any ideas now?

[*knight-rider*]

if an item shows as delivered via tracking, then the buyer won`t be able to claim for not received, so your covered.

As a good seller though, any help you can provide, such as enquires to royal mail may help, but technically, it shows delivered so you can choose not to.

[toppers32001]

Thank you and Fergus for your replies. Do you know of anywhere in the ebay help sections that refer to these circumstances.