Morning i had a scammer buy an item off me with a hijacked account Paypal have refunded the payment

[kenricric]

Morning i had a scammer buy an item off me with a hijacked account Paypal have refunded the payment to the rightfull owner but this has left me with £40 Paypal fees and £135 Ebay fees that are due to come out of my bank in the next few days,i have tried to contact Paypal and Ebay but due to lockdown this seems inpossible,i keep going round and round in the system.i cant cancel the transaction and cant open a case it wont let me,if the money is automaticaly taken from my bank this will leave me overdrawn and will occour bank charges any advice please?

[rusticrye]

Under these circumstances, the PayPal fees should automatically be credited back to your PayPal account. Check your PayPal account to see, but give it a few days to materialise. If you're not refunded in a few days, email PayPal.

No idea why you can't cancel the Ebay transaction - you should be able to cancel it ('requested by buyer') to get the Ebay selling fee credited back to your Ebay account.  Also, Ebay will surely not be taking their cut 'in a few days' if you only sold the item yesterday.  The transaction will be on your next monthly bill, with 15 days to pay from the date of that bill. Check your Ebay account for details.

@kenricric 

[red_magpie]

Was this the 65 gram gold bracelet, which you have now relisted?

If so, did all of this happen only yesterday, 1st May? You sold it, had your payment taken back, and tried unsuccessfully to contact eBay and Paypal?

If so, it's a bit early to be asking for advice here. You need to keep trying to contact eBay and Paypal. Due to the coronavirus situation they're harder to contact, but none of us can do anything about this.

The obvious answer would seem to be to open an unpaid item case. However, as the payment is presumably still recorded as having been made, you may need to ask eBay to open it for you. Keep a note of the dates and times you try to contact them. In the worst case scenario that you still can't reach them, it may help you to appeal the fees.

I don't know where you stand with PayPal. They don't refund fees any more when sales are cancelled, but fraud is a bit different. Again, you have to keep trying to reach them. Unlike eBay, there is a right of appeal to the financial ombudsman if PayPal don't follow their procedures correctly.

On the positive side, be thankful the fraud was discovered before you posted the bracelet. Sellers often end up losing both their payment and their item.

[kenricric]

Many thanks for you excellent advice,
I have now contacted Ebay but even with a Paypal phone number they are saying there are no operators available.but thanks anyway.

[plpmr]

Another possible problem is that PayPal T&C don't offer any protection on gold.

[papso22]

You need to persevere with ebay and PayPal customer services.   They are not completely shut.  

[kenricric]

Tried that and go round and round in the system as i said in my question.

[papso22]

Well lots of people do get through, either on live chat, or call back. Try thinking of a different question just to get through and then ask the real one.

[kenricric]

Now sorted with Ebay just got to sort Paypal once there is someone there to answer the phone,thanks for all your help.

[john1297576]

May not be a good day to try, but live chat is usually available I have not had to wait them twice recently.