Seller Central

Royal Mail 2nd-Class Letter – what’s changing and what isn’t

Royal Mail now has Ofcom’s approval to deliver 2nd Class Letters on alternate weekdays and will remove Saturday deliveries. However, Royal Mail has not set a go-live date, meaning as it stands currently your delivery estimates and seller metrics will...

First time having someone request a refund…dodgy?

Hi, I sold our Dual Fuel Rangemaster oven today. It was collected by the purchaser this morning. The purchaser has, this evening, requested a refund claiming that the item isn’t as described. The purchaser wanted the ovens to be electric, but one is ...

Quick query regarding selling items I've acquired by accident

Hi, just thought I'd pick the brains on here to find out where I would stand. A company sent me a large box of new goods by accident. I informed them and after they tried to get them collected, they were unsuccessful in finding a carrier who would ta...

Royal Mail Compensation Amount

I got Special Delivery by 1pm, my sent item was lost in the post before it got to the buyer (supposedly) but Royal Mail are saying that the basic compensation is £500 but i thought it was £750......anyone know more about this? Is the basic amount 750...

Resolved! Simple <flicking> Delivery

Dear Sellers, Have you noticed anything new re this Simple Delivery? I sell items that used to be exempt - vintage and antique porcelain. Until yesterday I had an option to select Advanced Postage Options. Yesterday this option disappeared and I can'...

private feedback

does anyone else think like me that it is time ebay stopped private feedbacks .We use feedback as a guide if you cant see them what is the point of feedback in the first place

eBay Seller Capital / YouLend

As anyone actually applied for and used the offers that keep popping up eBay?I keep getting them to my private account, so wanted to know if Private Sellers can apply or if you have to be or it forces you to be a business seller?

Resolved! Simple Delivery - Combined Postage Confusion - Update Required Please

Help requested please regarding the current state of play on combing postage. A couple of days ago I had 2 of my records bought at the same time by the same buyer and to my delight ebay combined the postage. Naturally I thought that the problem must ...

Resolved! Simple Delivery ENFORCED!

Item relisted with Simple Delivery, no option to change to change it to what I feel is best for me and the customer. C'mon ebay sort it out.

Ebay imposing simple delivery on older listings so postage is more expensive

A while ago I listed an item for £4 including postage - a women's top. I listed it with RM large letter without tracking so the postage would have cost me £2, and I would have been left with £2. Ebay has since changed the listing to simple delivery s...

Resolved! Seller Hub

Hello, I hope you can help. I keep seeing that people are able to choose their courier etc. by going to 'Seller Hub' and selecting 'Advanced Option' which opts them out of Simple Delivery, is this correct or have I misunderstood? Also, do you have to...

Resolved! eBay Refund Policies

I have recently had 2 refund issues with buyers The first involved a buyer saying that the item did not fit even though I had supplied he exact dimensions in the listing. I declined the return request which the buyer then complained to eBay and was s...

Promoted Listings General - Attribution Changes (Multi Variation Listings)

The new ads are working just as expected (for eBays benefit of course) I have 250 different size/thickness options on a few listings and they all are being charged at a promoted rate. Ad's have been configured and set up again into a low, medium and ...

Selling restrictions for no apparent (fair) reason

Hi everyone,I’ve been trying to resolve an issue for weeks now and I’m honestly reaching a point of frustration, so I’m hoping that someone here – perhaps eBay staff or an experienced seller – can help shed some light on it.I'm a long-time eBay membe...

Simple Delivery - buyer paid £2.75 for Royal Mail Tracked 48 small parcel postage?!?

I sold a record yesterday for just under £150 which was being sold with Special Delivery postage, having chosen Small Parcel size and a weight of up to 1kg. At some point last week, most of my items automatically switched to the dreaded Simple Delive...