Royal Mail Compensation Amount

[jordan_467]

I got Special Delivery by 1pm, my sent item was lost in the post before it got to the buyer (supposedly) but Royal Mail are saying that the basic compensation is £500 but i thought it was £750......anyone know more about this? Is the basic amount 750 or 500 for Special Delivery by 1pm?

[hummingbird-curios]

You should point Royal Mail to their own price list, Special Delivery by 1pm has a basic cover of £750 with an option to purchase an increased level of compensation. Go to google and check out Royal Mail prices 2025.

[thepillenwerfer]

According to both the latest price list and their website it's £750.

[4_bathrooms]

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@jordan_467 wrote:

I got Special Delivery by 1pm, my sent item was lost in the post before it got to the buyer (supposedly) but Royal Mail are saying that the basic compensation is £500 but i thought it was £750......anyone know more about this? Is the basic amount 750 or 500 for Special Delivery by 1pm?

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How did you pay for the label? Did you buy it directly from Royal Mail's website, a broker like Parcel2Go or Parcel Hero, at a Post Office counter etc?

[ile136yz]

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@jordan_467 wrote:

I got Special Delivery by 1pm, my sent item was lost in the post before it got to the buyer (supposedly) but Royal Mail are saying that the basic compensation is £500 but i thought it was £750......anyone know more about this? Is the basic amount 750 or 500 for Special Delivery by 1pm?

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The 1 pm Special Delivery Compensation is £750 but will be less if the value of the item is less.

With your Online Claim send the Royal Mail a scan of the Sales Order showing the Item's value.

[jordan_467]

Its very odd

 

[sml192]

The standard compensation for Royal Mail Special Delivery used to be £500, albeit that was some time ago now, so it could be that Royal Mail have just forgotten to change the amount in the text of that warning message. 

[*vyolla*]

Contact them in the morning and ask why their website says that cover is £750 but they're saying it's £500.

[suelel1968]

Be prepared for a 20 minute wait. 

I do think the website is out of date though. It always says you cannot claim for jewellery, but you can. I think Ebay sales prove a claimable value, where as if you were just sending a family heirloom you likely could not prove the value and there have probably been a lot of scams in the past.