Seller News: August 2025
Get the latest updates for stronger protections and smoother selling.
Forum Posts
Royal Mail 2nd-Class Letter – what’s changing and what isn’t
Royal Mail now has Ofcom’s approval to deliver 2nd Class Letters on alternate weekdays and will remove Saturday deliveries. However, Royal Mail has not set a go-live date, meaning as it stands currently your delivery estimates and seller metrics will...
Simple Delivery...Low cost items exempt ..... this is what CS say
Thank you for contacting us here at eBay Customer Service regarding our Simple delivery. I understand that you have been notified about this service and you would like to know if low priced items are exempted and what can be considered as low-priced ...
Charities and ebay shop subscriptions
Hi, I've started working for a local charity setting up and running their ebay account. We get the reduced final value fees for charity of 1.1%, and presently we pay a 36p insertion fee per listed item. Are charities able to take advantage of ebay's ...
Sellers- How do you feel about people watching your items but not buying, making offers, or bidding?
Buyers- why do you watch? I've been a buyer on ebay for years, but I'm a new seller. All my listings atm except the 3 I uploaded this morning have at least 1 watcher each. I wanna know how sellers feel about watch. Does anyone else get really fed up ...
Overcharged Ebay FVF after upgrade to business account
Posting this as more of a warning. I upgraded my private account this week to business. I then noticed that all my sales were being charged a final value fee of 10.6667% regardless of the Headphones and E-reader categories which should be charged at ...
Pre paid label shambles
I clicked on the thing to get a pre-paid label, which I won't use as I always post 1st Class door to door. The system then told me I have posted the item (I haven't) and I cannot see how to add first class postal tacking number when I do post the ite...
Resolved! Unable to post item due to parcel size?
Hello, An item sold that has been listed for almost 2 years ( so it predates the Simple Delivery system). I can't use the prepaid label because it exceeds the maximum parcel size AND weight. "Larger or heavier packages will still be accepted by the c...
Introducing automated positive feedback... April 2025
Introducing automated positive feedbackThe great service you provide to your customers deserves to be recognised. This is why we are excited to introduce automated positive feedback. Starting late April, automated positive feedback will be added to y...
eBay doesn't love me anymore
Hello everyone I post here with the hope that someone can offer some sort of reconciliation or even just empathy towards the injustice that is eBay customer service. Here is my situation I have been an honest business seller on eBay for 21 years with...
A Few Puzzling Simple Delivery Questions
Hey all.I have a couple of questions.eBay are also going to change the postage on items already listed next week.I have DVDs & CDs over 100g and under 100g.How will they know which items to change to the over 100g rate, and under?Also, they say any i...
Revising a Listing.
Hello all. Is anybody else having trouble revising their listings? Problem started yesterday for me. I get the usual layout but nothing further after 'Pricing' section. No 'Delivery' section of listing at all. When I change my price it says 'Couldn't...
Problem with track48 serial YA Royal Mail
I bought a track48 label through eBay and this morning a nice lady at the Post Office said that track48 with the YA number is not accepted and that I should contact the seller. does anyone have a similar problem? did ebay uk sell me a fake label?
Buyer bought an item then immediately made request to cancel transaction
A buyer bought an item from me at 21:12 last night. A minute later at 21:13 they made a cancellation request with the reason given as "wrong payment information". I have just now accepted the request and issued the refund through My eBay. After doing...
Help
Hi, I have an issue with a buyer that I’m struggling to overcome. i sold an item and it was paid for right away. I returned from work printed the postage label off and then noticed the buyer had messaged to say they had changed their mind and now did...
No more cash on collection.
Just saw the new seller rules. I've got no issue with the reduction in free listings. But no more cash on collection I do mind. It means there is no way to make a buyer check on collection and once they accept it pay with no risk of them changing the...
Resolved! Simple delivery - is there any way around it?
Hi guys, I sell pokemon cards on Ebay and just like everyone else I've been forced into this simple delivery thing. When I am selling cards it isn't a problem as the system always gives me a Tracked 48/24 large letter. I've decided to sell my old Xbo...
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