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Seller News: May 2025

Catch up on the latest updates focusing on trust and optimisation.

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Open every Wednesday from 2pm-3pm

Community Mentor Programme

Experienced eBay sellers and buyers, helping other users with all things eBay.

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Why does eBay's Customer Support Suck so Bad?

It is impossible and EXTREMELY difficult to contact anyone (a live person) via Chat, Phone or E-Mail...working through issues makes my blood pressure go up because it is impossible to get a hold of anything outside of a robot! Amazon makes customer s...

Cancelling scheduled listings

Hi,I know how to cancel a scheduled listing but does anyone know if it's possible to cancel it but without deleting the listing, so leaving the listing as unsold so I can re list it at a later date? Hope this makes sense!

Private Sales and HMRC

Hi there, just wondering if someone could maybe share a little advice with me please ? I Do receive disability benefits for a Genuine Brain condition which I am going to be getting an operation for to help! in the meantime, I have had help and have s...

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Resolved! Delivery options not working

Hi,I don't seem to be able to edit delivery options for a couple of items that I've recently listed.I tried 2 different browsers and the iOS "app" - the delivery options are a bunch of grey rectangles that flicker sideways, as if it were loading - it...

Resolved! Promoted Listings & Cancellations

Several times now had a sale followed by an immediate cancellation. I see the fees being refunded but not the 20% odds charged to promoted listings. I take it if someone buys and cancels, ebay keep their profit even tho u were just rinsed by the time...

no support from Ebay

I bought this item last year , today I don't have my money back because ebay said item been delivered , and seller won't give me back my money either , so no item been pick up so can't be returned because I don't live in MK , when I bought the item w...

300 listings per month for private sellers it is very bad as I am a Pensioner

I am a pensioner and since my husband past I have been using nearly all of 1000 listings per month as I am trying to sell things (down sizing) to try & help make life a bit more viable with the cost of everything nowadays. It is a huge reduction for ...

ACCOUNT RESTRICTIONS AND EBAY INTEREST FILCHING?

you are ruining my life-I will never forget what a horrific year you have made this for me-I am not well and you have made this one of the worst years of my entire life AND EBAY COULDN'T CARE LESS.If you ever let me have any of my money (which I am s...

DPD lost the package

I’ve sold two trainers and one arrived in the authentication centre. The other is still not even put into DPD system. Any ideas what to do?

Promote Listing

Have ebay changed the rules on listing??As I've just got stung twice for Promoted Listing Fees even though I not select Promote Listing on two of my expensive listings - I have to assume that Ebay have done this automatically, as my other lower value...

Having trouble with buyer as i didnt accept jacquelinewilson e card and wanting a refund but three

I am having trouble with a customer who bought some trestle table legs and paid by jacquelinewilson e card,which i didnt want to accept as i have never heard of it and would have preferred paypal or cash on collection,they paid by autopay after as i ...

Resolved! I've listed too much this month.

Hello everyone / anyone,I set about decluttering and posted a load of kit on eBay for sale. What I didn't realise was I've put myself very close to my monthly money selling limit just with the start prices. eBay have increased my selling limit, thank...

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