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Seller Update: January 2025

We’re kicking off 2025 with some important enhancements and updates.

Weekly Chat with the eBay Community Team

Open every Wednesday from 2pm-3pm

Buyer Protection, Pokémon Day, VAT invoices & other launches landing this February

As we wave goodbye to January, I wanted to update you on exciting changes coming in February.

Community Mentor Programme

Experienced eBay sellers and buyers, helping other users with all things eBay.

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Update regarding “Urgent - VAT action” email

On 17-19 February, some sellers received an email asking them to update their UK Value Added Tax (VAT) registration on eBay or potentially be restricted from selling. This email was sent in error. Rest assured, this does not affect your ability to se...

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Buyer's address is too long

A Buyer has ordered an item to be delivered to a click & collect address. I've tried to print the label but I'm told the address is more than 35 characters long.This has happened before & I've been able to change the address myself however on this oc...

Trying to list sneakers - bugs galore & postage issues!

I've been trying to list some trainers for the last 3 days! I am following the listing wizard by searching for existing listings and then amending to my specifications (size etc), and also starting from scratch. However when I reach the end and previ...

REFUNDING A BUYER

I recently sold an item and the buyer is not happy with it and wants a refund. I have agreed to this and the buyer is returning it but has not opened a case. I want to refund his payment in full when I get the item back. Is there a way I can do this ...

Signature Fraud

I have a few items to sell which have signatures of living people on them. Wondering about the possibility of identiity fraud.I suppose I could scribble or tippex out the signature.Any thoughts ?

RECENT PURCHASE

I purchase an item 28th September and i haven't heard anything yet about it, i want to know if it's all ok, and whats happening please

Lost item refunded

Hi I posted a clip on squish out 48hr tracked Royal Mail the tracking for 9 days said they were still waiting for me to send it out when they had it so they opened a case i automatically issued refund and now 17 days after posting it is now saying de...

Buy it now and the free FVF in October

From 1st October it is free to sell for private sellers, meaning eBay will no longer take a percentage of the final selling price, I have two items listed on Buy It Now that I listed in September, if they sell in October will eBay take a percentage o...

Evri lost parcel

I sold an i-phone 14 Pro max (worth around £500) and accidentally selected postage with Evri with cover up to only £25. Evri confirmed receipt of the parcel but it was never delivered to the buyer. EBay refunded the buyer £480 and took £67.80 for the...

Resolved! Cash on collection - any risk that eBay will take an immediate electronic payment from a buyer?

I wanted to check I've got this straight. (It's been a while since I sold on eBay). I'm about to list an item of furniture, which naturally has to be collection only, and so equally naturally I only want cash on collection. I can offer that as an opt...

Getting paid via eBay or PayPal

What happens if i sell an item on eBay and the buyer pays you by payPal, Does the money go through PayPal to your eBay account then eBay pays you or does it go straight into your eBay sellers account then eBay sends you the money.The reason I ask is ...

Abandoned Goods - the big Ebay con

A buyer in Finland bought one of our exclusive postersWe packed and wrapped in a standard cardsboard tubeCost of Poster £25 Cost of postage £30 Buyer paid.We sent the poster, it arrived at the addressEbay send a "complete' transaction notice to usFou...

Partial Refund

I sold an item, and three days after receipt of the item, the buyer sent photos of the lampshade with damage, asking for a partial refund. I explained that the Delivery man must have battered the box it was wrapped in to create that damage, that I ac...

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