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UK Seller News: April 2025

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Item not received - Claim resolved in favour of buyer and not it's showing as delivered!

Simple one really, I sold an item to a buyer in Israel on 17th October, and dispatched it from the UK via Royal Mail International Signed on 22nd October. The seller opened a case on 3rd November stating 'not delivered', to which I replied it was no ...

Resolved! Very Confusing ....

i have a few friends who have be pretty much forced to turn into a none private seller, i have asked both how why they don;t know i am still a private seller on ebay atm i cant find out what would warrant me becoming a business seller, like how much ...

Interesting issue with Postage tables

Just thought i'd say that I've had a sneaking suspicion the postage tables have been causing problems recently with listings appearing in certain places. I switched off tables and suddenly 5 sales. I don't know if this is coincidence but i doubt it. ...

How to Calculate Percentage-Based Refunds on eBay?

Hi everyone,I recently encountered an issue with refunding a buyer who returned an item. The buyer paid for both the item and the postage, and I’d like to offer a partial refund (e.g., refund only 80% of the item cost) while keeping the postage cost ...

Selling for free.

I have got to ask, what is the catch here. Surely it can’t be 100% free to sell on eBay.

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Serial negative feedback giver

We received negative feedback today from a buyer called The feedback was hugely unjustified as we sent a quality item made above the industry norm, they then left a stupid comment comparing our item to a rizla !! i have since checked and this buyer i...

Resolved! Signed for Delivery stolen

I send an item to my buyer 48 Hours Tracked shipping with Royal Mail signed for. My buyer has let me know the item was not received, Royal Mail has got a picture of the front door and signature but my buyer says it’s not his and he didn’t receive it ...

Resolved! Scam question

Hi, a person with 0 feedback and their account was created the day of the purchase has activated a buy it now option on a laptop I am selling and according to Ebay they have paid and the address is a genuine house according to Google maps. My questio...

Buyers' phone numbers

Opinion please. I usually use the PO for deliveries. They ask for buyers' contact info. I'm never sure whether I should give their phone number. If I do, the buyer gets updates on delivery including opportunities to choose a 'safe place' etc. I don't...

Free to Sell

I have received an email from eBay saying it is now free to sell.Does this literally mean I pay nothing when I sell an item, no listing fee, no transaction or final value selling fee?

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Is eBay Still a Viable Platform for Sellers?

Hi everyone,I’ve been selling on eBay for over six years, and it used to be our main source of sales for quite some time. However, over the past year, we’ve noticed a sharp decline in sales despite consistent efforts to promote our shop on the platfo...

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