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This Month's Updates

Eve Williams, General Manager of eBay UK, shares the latest updates.

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Resolved! Simple Delivery compensation

Just to say that I only used once, so far so good. However, some items I sell are more than £200, and I don't I feel comfortable using just Royal Mail 24 or 28.After double checking with eBay's CS, I was told that:*Royal Mail Special Delivery isn't p...

Insured delivery of a high value item to eBay authentication centre

Has anyone here had experience of sending a high value item to the authentication centre? I am a private seller and having trouble finding a courier who will insure a watch which exceeds Royal Mail's cover @ £2,500. A lot of couriers don't insure pri...

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How do I see if a label has been refunded?

Customer brought 10x of a product, size and weights all correct but eBay generated a pre-paid label that isn't suitable. Had to request a refund and buy 3rd party.How do I track if the refund has been approved for the label? Otherwise I'm being charg...

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Resolved! Wrong postage listed

Hi, I have just sold a large soft toy but I only paid for Royal Mail small parcel at £3.38 .I should have actually bought a MEDIUM parcel label. Is there any way I can change the label or pay extra?

Postage

Good morning and a Happy New Year. Due to a fall on the ice last Thursday things are not running as normal. So, a sale came through yesterday 12th Jan which I hadn't seen, just back from Hospital App and have seen the sale and the buyer had requested...

Postage on sale listing

Hi, made my first sale listing in a while and now eBay control shipping… I’m on iPhone app and my options only go up to ‘medium parcel’ at biggest dimension of 61cm. However the box for these brand new boots (hence I want them to go in their original...

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Help..again!

Don’t think I’m slow on the up take !! ..and I have asked before…but please..can some kind person out there tell me how to actually list an item without SD. Mainly low value..postcards i list..every time I try..it defaults to SD for postage..instead ...

Simple delivery is rubbish

I have spent the morning trying to post an item I have sold. I have no printer and am unable to use the new eBay app on my phone as the phone is to old! So I cycled to the local village post office to be told that they are not accepting eBay parcels....

Simple Delivery Yodel Inpost

Does anyone have InPost and Yodel available to choose from? "More delivery options with Simple Delivery Drop-off options with InPost and Yodel Starting this week, private sellers will be able to drop off parcels at over 8,000 InPost lockers nationwid...

Simple Delivery - which courier?

I've been selling on eBay for many years, and like everyone else, I have been forced into using SimplevDelivery.Most of my sales are relatively low-value items, so using Evri isn't a big deal, but I'm about to list something of significant value, so ...

EVRI COURIER - PANORAMA BBC - Dec. 2025

Hello Everyone,I suppose many eBayers in the UK have used one of eBay's "assigned" couriers. Just wanted to let everyone know what BBC's Panorama found out about this company.Well, I suppose eBay's management knows all along but keeps "stumm" about i...

simply delivery pricing points randomness

hello bit confused by some of the simple delivery pricing points ... in some categories, e.g. "Grooming Collectables in Collectables > Vanity, Perfume & Grooming" the parcel weights offered (in kg) are 1, 2, 5, 10, 15, 20 in other categories e.g. "Ot...

Nightmare wasted day: Age Verification for postage

I spent a few hours doing photos and AI research on two antique paper knives and thought one was ready to go. Only it wasn't. It was a bladed item so, to sell it on eBay, I had to specify an Age Verification service. Fair enough, that is the Law. So ...

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