Postage
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Forum Posts

Royal Mail 2nd-Class Letter – what’s changing and what isn’t

Royal Mail now has Ofcom’s approval to deliver 2nd Class Letters on alternate weekdays and will remove Saturday deliveries. However, Royal Mail has not set a go-live date, meaning as it stands currently your delivery estimates and seller metrics will...

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User avatar by Community Team Community Team
  • 137 Views
  • 0 replies
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Simple Delivery - Not simple

I have had to cancel 2 orders recently because of Simple Delivery issues. In the first instance the buyer purchased 2 items after I agreed a discount with them. Unfortunately they didn't combine the items in their basket. This meant I had to pay for ...

Postage refunds

Would like to know why mentors are continuously giving out false information regarding postage refunds. I have sold about 15 items and have offered free postage using my preferred methods which were either tracked 24 or special delivery and have requ...

User avatar by Contributor
  • 771 Views
  • 37 replies
  • 6 kudos

Packlink has some cost adjustments on your postage labels

Hi guys, recently we have received several emails from Packlink informing us that our packages weighed more than declared when creating the postal label. Several times we had to prove it by sending a photo of the package placed on the scale. Our last...

Unable to generate a label for an item i sold

I’ve sold about 8-9 items to different sellers and i’m unable to generate a label for any of them coming up with this error tried refreshing the page a few times or trying on laptop and phone but it’s not making a difference. Currently it’s one label...

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User avatar by Contributor
  • 307 Views
  • 21 replies
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Delaying Posting

Quick question to throw out there - just sold an LP and buyer has paid but has asked me to delay posting until 26/08 as he's going on holiday. I'm happy to do this but just wondering if I print the label (I usually use the in-house eBay labels) to ke...

Seller is refusing to send me a return lable

Im fairly new to ebay, especially returns. The seller sent me a different item to what was listed on the listing. I asked for a refund which he refused to give me. asked ebay for a refund and eventually got the message that the seller has accepted th...

User avatar by Contributor
  • 180 Views
  • 5 replies
  • 0 kudos

Postage Label not generating error - It was not possible to generate the label. Something is wrong.

When I click the "Get Postage Label" to generate a label or QR code the below red box error shows;"It was not possible to generate the label. Something is wrong. Please try again later."This is happening on each of the 3 items I have sold and it happ...

Simple Delivery collections

Simple delivery is a disaster for me and very unclear in the messaging on the App. Booked a collection the text says "Book courier collection for free - no printer required." In the box for collection...I just waited 35 minutes to "speak to an agent ...

When Simple is not Simple for an OAP!

Been away from eBay for a while but have listed a few items again. I USED to be able to add my own RM postage on the listing page based on their sizes & weight now all I see is Simple Postage that shows as an example £5.20 and 2k with a small size. T...

User avatar by Engager
  • 72 Views
  • 2 replies
  • 1 kudos

Resolved! Postage cost changed from agreed option

Out of half a dozen items I've purchased postage for today, I have one item which has increased from £2.94 to over £5, seemingly without rhyme or reason.The item isn't any larger or heavier than other items I've purchased postage for today, and the o...

No option to post large items

I have items to relist on eBay that are larger than 61 x 46 x 46 cm which is now the maximum I can chose with the new simple postage thing. Can I not sell large items any more? Plus there is only 2 options RM and Evri, I mostly use them. But now and ...

QR code not available, only printing label. No happy

Hello everyone I sold a tea service and it is going to the Netherlands. I had the Standard International package. I was told in another post that I will get a QR code to show in the post office then they will print it and I don't will need to pay the...