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US tariffs reminder and Royal Mail shipping changes

We understand that ongoing changes regarding US tariffs may have brought uncertainty, especially for those of you who frequently sell into the US market. We’re committed to supporting you through these changes. What’s happening? The US de minimis exe...

User avatar by Community Team Community Team
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Shipping a large poster

I am in the middle of doing my listing and i am at the part where it is telling me what my parcel dimensions are, now my size is not listed but if i was to post via royal mail website it has a postal option up to 90cm length wise (mines is 80cm) Any ...

Item that I posted in postbox never got scanned by Royal Mail.

The buyer is claiming that I never sent the item and is starting to sound angry and threatening. Amongst other things, they are telling me they will call the sorting office for some reason. I've maintained polite and respectfull comms throughout. I'v...

User avatar by Engager
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Postage Charges

I have sold three items to different people today which were sold including postage (UK 2nd Class Small Letter). But the final bill created by ebay includes a postage charge of 95p to the buyers. Looking at the Order there is a message "Buyer selecte...

User avatar by Contributor
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Delivery

Hi, iv posted an item manually as I couldn't print it off as it said' address needs editing.I checked with buyer and it was correct so I posted my self and paid for it.Now its just says pending for delivery and no way of adding tracking or dispatch. ...

Resolved! Simple Delivery & EVRI

Simple delivery....simple question ? Why are we forced to use only EVRI now, I always used Yodel before and that option has disapeared along with Packlink.... Why so they keep chaning these things ?? Is the bottom line the money ??

Missed RM collection - do I have to pay 30p if I rebook?

When Royal mail fail to turn up for a collection of a tracked parcel, (which happens a fair bit), and I have to re-book it through their website, I presume I will have to pay 30p per item?If so I suppose cancelling and buying new labels would be a be...

Return Address Still Wrong

I have my personal address as my registered address, delivery address for my purchases and dispatch address for the postman to pick up collections from but I have a PO Unit for returns as I don't want my home address on the label. I have all the corr...

User avatar by Contributor
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Simple Delivery

I am a private seller. I recently sold an item, which was sent using ebays simple delivery . Unfortunately, the item didn’t arrive damaged anccor to the buyer and the buyer open a case with eBay. I refunded the buyer and then contacted eBay as the it...

Simple delivery is rubbish

I have spent the morning trying to post an item I have sold. I have no printer and am unable to use the new eBay app on my phone as the phone is to old! So I cycled to the local village post office to be told that they are not accepting eBay parcels....

Resolved! Sending parcels 20kg+

Up till now I haven't had to use simple delivery for items heavier than 20kg (often case for valve amplifiers), but today I no longer see an option for parcels heavier than 20kg under 'medium parcel' which I would select before and be able to list ou...