Seller News: November 2025
Get the latest news to help empower your business.
Forum Posts
Packlink has some cost adjustments on your postage labels
Hi guys, recently we have received several emails from Packlink informing us that our packages weighed more than declared when creating the postal label. Several times we had to prove it by sending a photo of the package placed on the scale. Our last...
Combined postage too low
Buyer has just purchased 3 items and have all been combined+ postage paid by the buyerProblem is the postage is not enough to cover total weight.Has anybody any suggestions.
DHL not collecting - what to do
I have a large parcel waiting to be collected by DHL, now the third day. It was booked through simply. Dhl customer service have not replied and the buyer is now asking what is happening to his order. Am I right in thinking that I cannot use a drop o...
Buyer questions postage amount after buying
Hope someone can help.i have sold an item and now the buyer is saying the postage amount is quite high.As such i now cannot change the postage amount as they have paid .I know I could do a partial refund but this would come out of my listing price , ...
Postage options
Has the postage options changed yet again ,I get no simple delivery option or custom postage.i only get package size option ?please see photo .anyone else experiencing this issue
Complaints about Evri, please stop using them, they may be cheap but they don't deliver
There are highs and lows for many delivery companies. Sometimes, we, as a business find one is ok for a period and then we have to move to another. Staff seems to be the key, rather unsurprisingly but we keep our options open and on many days use mul...
Simple delivery
I have been an eBay user for a very long time with 100% rating as a seller. The Simple Delivery system is completely impractical for me to use as a seller and this will be the last sale I make using eBay. DHL do not provide an update on the day of co...
Ebay holding funds for delivered items, even after feedback.
Ebay has become a sham. You are now expected to pay mutliptle postage, without any funds and wait until. EBay decide to pay you funds. I have an item that he's been delivered and positve feedback received yet days later its still showing as awaiting ...
Resolved! Something went wrong and we were not able to generate the label
Hi, I am trying to purchase royal mail postage through eBay but when I click purchase postage label I get this message "Something went wrong and we were not able to generate the label" is there a problem or am I doing something wrong?
Simple Delivery not use prepaid can you enter own tracking?
I see in Simple Delivery article it says "If you decide not to use the prepaid label, you'll need to purchase your own label instead at your own cost".So if I do that can I enter the tracking details of the service I have purchased i.e Royal Mail Spe...
Postage is weird today
Anyone else had anything strange happen with postage today? I sold a gold chain earlier which was listed yesterday with simple delivery and well within the compensation amount covered. When my buyer has checked out they’ve paid for special delivery, ...
Combining shipping using simple delivery
Good morning. I’m a fairly experienced eBay seller usually I handle all of my postage and shipping but the latest simple delivery has me scratching my head. If I sell a few items to the same buyer that buyer has been paying me individually which bump...
Seller saying return needs to be taken to parcel shop
Seller saying return needs to be taken to a parcel shop but I don't have a car.Purchased 2 Xmas trees, taken them out of the boxes & 1 tree is shorter than the other tree & as I want to put them 3 foot apart the height difference is obvious.Contacted...
Royal Mail problems at South Midlands MC
I posted several items on Thursday last week but I've noticed that 2 appear to be stuck in the system - both at South Midlands Mail Centre. I assume it's the Mail Centre that's the issue, as all my other orders (T48) arrived on Saturday. Has anyone e...
Bug with postage? Can’t select custom postage
Private seller, and I’m aware eBay are heavy pushing simple delivery but Yesterday I was able to list everything with custom or simple delivery no issue, made about 15 listings with custom second class letter & large letter postage. Today the mobile ...
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