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US tariffs reminder and Royal Mail shipping changes

We understand that ongoing changes regarding US tariffs may have brought uncertainty, especially for those of you who frequently sell into the US market. We’re committed to supporting you through these changes. What’s happening? The US de minimis exe...

User avatar by Community Team • Community Team
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Case open

I bought an item. Evri attempted delivery to a safe delivery place nominated by me. They ask for a pin, which the person on the reception desk does not have. They claim they will attempt delivery the next day. Next thing I know, Ebay says "consignor ...

ParcelForce - Damage/Disposal of items

Long story short I'm having issues retrieving a parcel (as a buyer outside of ebay) with the intention to sell (on ebay) from ParcelForce. After 2 alleged delivery attempts, the 1st I was home, the 2nd I was out, the tracking information shows the pa...

Delivery QR code is not being emailed to me

The last 2 packages that I’ve been forced to send by simple delivery have not generated an email containing the QR code that I need to present to the post office. As a fail safe I do also save the QR to photos but if there are multiple packages this ...

Free Domestic Shipping — But Penalised for eBay’s Global Shipping Costs?

Just putting this out there for fellow sellers using eBay’s Global Shipping Programme (GSP): I offer free shipping from my home address to eBay’s UK Global Shipping Centre—that leg is entirely on me. Yet I’m seeing my Detailed Seller Ratings drop bec...

Delivery issues

Why is nothing being posted? As a seller and buyer I am waiting on atleast 4 parcels to be received, (some have been waiting 3 weeks), and the tracking only shows ' postage label has been created'.

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Are sellers being overcharged for SD postage labels ?

Sold an item to a UK address this morning with free post offered in the listing, so expected to pay £2.72 for large letter label. When checking payment details I noticed that I had been charged £3.46 ( Small Parcel rate). Listing quoted large letter ...

User avatar by • Engager
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Resolved! NO LONGER ALLOWED TO POST ANYTHING OVER 61CM LONG- WHY EBAY?

NO LONGER ALLOWED TO POST ANYTHING OVER 61CM LONG- WHY EBAY?just got off the phone to customer service agent-the powers be have now removed custom posting and although evri, a designated ebay sd courier, allow a max of 120cm, ebay say no. this will c...

Resolved! How do I switch off click and collect?

I've just started selling and don't yet have a printer, so I can't use click and collect (bar codes and scanning etc). I cannot see how to switch it off as an option when listing. I guess eBay might send me a QR code to be scanned at the post office?...

User avatar by • Contributor
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Simple Delivery

Is there a problem with simple delivery at the moment does any on know. Just did a new listing and it did not go straight to simple delivery was letting me choose my own putting in weight and dimensions. Maybe they have seen the light was just gettin...

Avoiding Simple Delivery

Hello people some one has found the opt out for SD on listing page go down to eBay new Sd click advanced settings and there will be a pop up. Click custom postage another pop up click on then all are couriers will be there as they were before this al...

postage

Royal Mail has announced that it’s updating its consumer postage prices, effective from 6 October 2025. If you use the eBay labels platform, please expect to see pricing updated as follows: Royal Mail servicePrice change1st Class letterNo change1st C...

Frustrated Private Seller does legal research

I used to be OK with how Simple Delivery worked for me. Now, a 2 hr txt chat, many cascading customer service emails, 3 telephone conversations totalling around 5 hours, and a sudden fundamental shift in the way my account works, it's now three week ...

Buyer charged with Royal mail postage despite sent with Evri

I had a message from a buyer saying they had a bill for almost £10 from royal mail for insufficient postage. Despite it was sent with Evri at a max weight of 10kg. I still have a copy of the original label (always keep till confirmed delivery) Yet wh...

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