This Month's Updates
Eve Williams, General Manager of eBay UK, shares the latest updates.
Forum Posts
How do I refund postage when 'buyer pays'?
A buyer ordered two different items for me, one was 'simple delivery' and the other was outside of it due to size. We've agreed with the buyer I should ship the smaller item within the larger package, hence one postage.As with eBay's simple delivery ...
Resolved! Label problem
Good morning!I’m trying to print a shipping label and I keep getting this error:“We’re still processing your payment for this label. Please try again later.”Is there currently a general issue in the UK?Thank you!
Unable to generate postage label
Hi, Is anyone else having issues generating postage label for ebay orders? When I try to buy postage labels for the recent orders, I'm getting the following error since yesterday: "We're still processing your payment for this label.Please try again l...
Royal Mail labels purchase history
Hey I have this problem every year - does anyone know where I can see my complete Royal Mail label purchase history/spend on eBay? eBay lets you download all the PackLink data but I can't find anything that let's you download your Royal Mail purchase...
Resolved! Avoiding Simple Delivery
Hello people some one has found the opt out for SD on listing page go down to eBay new Sd click advanced settings and there will be a pop up. Click custom postage another pop up click on then all are couriers will be there as they were before this al...
Potential Fraudulent delivery
I was expecting a parcel today to be delivered through EVRI. I only received an email showing a picture of the parcel at my doorstep. No knock on the door, but when I went downstairs, I couldn't find it. The neighbourhood is quite secure. I suspect t...
Royal Mail problems at South Midlands MC
I posted several items on Thursday last week but I've noticed that 2 appear to be stuck in the system - both at South Midlands Mail Centre. I assume it's the Mail Centre that's the issue, as all my other orders (T48) arrived on Saturday. Has anyone e...
International postage tables no longer working
Hi,I initially posted this on the Member to Member support, but a couple of users messaged me privately asking that I post it here for a better chance of being seen. Hope that's OK.I have international postage tables set up to provide an accurate P&P...
Resolved! Can't manually add tracking with Simple Delivery
I don't have a drop down from 'track package' to add my own tracking number, but I used simple delivery and I'm on desktop, does anyone know how to solve this?
Resolved! I would like to use my business Royal Mail account to pay for postage but ebay is making us theirs!
Hi all, hope you can help me.I run a business where I have my own Royal Mail account and send 100's of items a week sold on my website.I've made an ebay shop to sell on here too, but when I complete a sale; ebay is making me choose and pay for one of...
Insured delivery of a high value item to eBay authentication centre
Has anyone here had experience of sending a high value item to the authentication centre? I am a private seller and having trouble finding a courier who will insure a watch which exceeds Royal Mail's cover @ £2,500. A lot of couriers don't insure pri...
Simple Delivery - Refunds for unused labels
Some of my buyers have not yet been refunded for unused simple delivery labels. Is this a general problem? The transactions I'm looking at are all more than 40 days ago - 1 from September, 1 in November and 4 in December. After spending a lot of time...
Evri
Has anybody stopped buying items if it shows evri as the courier, l only buy now if it shows royal mail
Postage Label not generating error - It was not possible to generate the label. Something is wrong.
When I click the "Get Postage Label" to generate a label or QR code the below red box error shows;"It was not possible to generate the label. Something is wrong. Please try again later."This is happening on each of the 3 items I have sold and it happ...
large parcel
i have a large parcel that is under 100g and does anyone know which postage company i should use
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