Member To Member Support

Item listed for postage but cust wants to collect

Hi, I've told an item but have it listed as for postage but the buyer wants to collect. I'm unsure how Ebay will know the customer has the item if I don't post it. What should I do? say yes to the collection or no and post it?

Promoted listings fee

Can anyone help me? So basically I've got quite a lot of my stuff promoted but if someone buys it do I pay straight away or do I pay when I've got the money from that item?

FAKE/COUNTERFEIT GOODS

I bought 4 bottles of perfume from a seller and they are not as described. They are fake/counterfeit. tried reporting to ebay and the page doesn't seem to let me report it

Blank envelope recieved

Hi,I have just received an envelope purporting to be from e bay and addressed to 'THE OCCUPANT' rather than my name. There was nothing inside the envelope, but had been sent 24h tracked with Royal Mail - see attached.I have not ordered anything recen...

Fake/Counterfeit goods

A seller on eBay sold me fake Apple headphones, admitted in writing to me that they were fake and the goods were disposed of by Apple in the UK when I took them to check why the quality was so poor as they were clearly fake. Not only did I not get a ...

Hedge clippers

I'm 68 years old and I don't have a credit card. Why can't I buy some hedge clippers? It's totally stupid.

simple delivery not combining postage.

My buyer purchased 4 items at the same time but simple delivery put them into 3 parcels costing the buyer extra postage and me 3 lots of unnecessary packaging not environmentaly friendly or cost effective

Selling account suspended indefinitely ?

Ebay suspended my selling account indefinitely , but refuse to explain why?

Ebay scaring off both buyers & sellers, all sales down!!

I realise that thousands of people have complained about the recent horrid changes to ebayuk since February 2025, it's been talked about not just on the ebay community forum here but also other forums and ebay.co.uk own facebook page under their pots...

Laptop bought but found out 8 months later the BIOS has an administrator password set

Laptop bought but found out 8 months later the BIOS has an administrator password set and I cannot upgrade it. I have tried contacting the seller but he is now ignoring me. Can i organise a return outside of the return window?

my eBay account has been restricted

we have restricted your account because you have used the Ebay platform repeatedly to share contact information prior to completion a transaction or completion transaction outside of Ebay you can send a message to the other member. You cannot send a ...

Low postage rates....

how come when you put an item on the website & you calculate the postage cost to send it......then when it goes live, they automatically put a cost which is much lower on the postage costs. This in affect make me loose money posting items off via the...

Missing payment

Hey there, I’m New to eBay and I’ve already sold a dozen items without any issue but yesterday I was supposed to get paid for one of the items I sold, but never received anything in my eBay balance, and it says it has been delivered smoothly and it s...

POSTAGE

I bought two items separately with this seller. He sent them in the one packaging. I need to send them both back. Could I put them in one package back as it says i would be deducted two delivery returns postage when processing the return as they are ...

My previous account is "johaw-2913(330)" lost due mobile attacked by viruses.

My previous account "johaw-2913(330" has been lost, the old mobile was attacked by viruses last Sunday and I have opened a new account on my new mobile phone.

Selling branded products

If I want to sell branded product like Sony or Sandisk how can I get permission from the company ? Any suggestions anyone please ?

Posting

How can you stop using eBay’s simple posting, because I have to travel 10 miles to send via evri, it was fine just using Royal Mail.Regards

Win a item then seller cancelled

Hi I won a item on ebay then the seller cancelled my order she had put problem with buyers address When I message her she said it was because she couldn't change postage to Royal mail and that evri shop had closed down near her??She put them back on ...

How do I reprint prepaid postage label after 1 week

My buyer asked me to delay posting until he was back from holiday. I'd printed and paid for the delivery label along with some others but have lost his. He is now back and wants me to despatch. How do reprint the label? Thanks

Simple Delivery Refund On Item Not As Described But Not Returned

Hi everyone, I've had weeks of conflicting information from eBay and been told to do things other advisors have said to no do etc etc, so I'm going to ask on here! I purchased a record from a seller and it arrived scratched. I told the seller it wasn...

Resolved! Security

Hi, I have blocked a member from buying items from my account and today they used a different account and paid the full price which was over 1500. I noticed that the address when I received offers before is the same on the buyer details . Is that nor...

Ebay badly implimented policies

Ebay is implementing a policy of not selling knives to anyone under 18. OK that’s what they are trying to do. I tried to buy a Wall Chaser, a device that cuts groves in a brick wall or concrete to fit cables or pipes etc, but was told I had to prove ...

Payment overdue

Still waiting for payment from eBayFor item number 277188448919

account restricted whilst accessing from abroad

account restricted whilst accessing from abroadi accessed my selling account whilst on holiday in vietnam.....now it has been restricted... customer services cannot call me as my phone number does not work here...is there another way to contact them ...

There is a postal charges error

I have just sold a cd the buyer picked a small parcel rate that should not have been on my listing the rate is £3-35 I sold the cd for £4-45The postal rate should have been padded letter at £1-55 I have cancelled the sale as I get nowhere with automa...

How do I send a parcel weighing over 30kg

Unable to find a courier that will quote for an item that is 35 kg ?

A bit gutted

I put 5 cross stitch kits up for sale.. And I've lost out due to postage my fault I guess as I didn't check the listing but I haven't had an issue when using the simple delivery.. This time apparently I'd given the option foe 2nd class letter at 0.85...

eBay Strikes Again!! New Postage Options For Private Sellers

They say, "if it ain't broke don't fix it", well eBay have broken the postage options for private sellers. I always used Custom postage, so that I can choose the best courier, for my sales, this is especially important at times like Christmas. This a...

Incorrect price.

I have just sold an item on which I mistakenly entered the wrong price. Am I able to cancel the order and relist or should I honour it ?

Bidder Blocked from Bidding

I have about 5 items running on auction at the moment and one person wanted to bid on 2 of them but got this warning. I don't understand what has happened or how to unlock these restrictions - I certainly haven't consciously put on any restrictions. ...

Resolved! When to post date with Simple Delivery?

First SD sale. Have got label which says post by 6 July. Yet eBay order says by 1 July - so which is right ? Thank you

Speaking To Customer Services

I recently paid over £835 for a “new” drone, luckily it had “buyer protection” which I had to pay for! It says that with this I can speak to someone 24/7. Having received a message from the seller saying they had cancelled the order as their “new” dr...

How can I opt out of using simple postage?

Is it possible to opt out of using Simple Postage?I have had to use it on the items I have sold recently and it has got the information wrong every time, which has made me either lose money on Free Postage items or charge more than I could pay using ...

Buyers order information not matching the order information I have ?

I have a buyer requesting a refund due to not receiving item. Tracking shows item has been delivered with a photo. Buyer claims to have paid international shipping and put in a Korea address which he has shown me through screenshot. However when I cl...

Purchase

Hi I purchased an item by mistake was in my shopping trolly with another item£130 can crusher..did not realise till I paid for other item...I contacted seller within 10 mins to cancel order..and it came back as dispatched and request denied.... what ...

I cant find my order and track older

To the gentlemen in charge of the website, I purchased an order from the eaby and upon tracking I did not find any information. Please inform me. Thank you.

feedback

Why can't I leave feedback on a product I only received 2 days ago.

Simple delivery - postage label cost more than buyer paid

I am a new seller on eBay and have sold a few items over the last month no issue, where the postage cost is paid by the buyer and I have the digital QR code to scan. Today an item sold for £2.50 and the buyer selected 87p 2nd class royal mail but the...

Resolved! “It was not possible to generate the label. Post from postcode is not valid.”

I’m trying to post an item that someone has purchased from me. My first time to post an item. I need the QR code so that I can drop off at a collection point in my city. If I click “Get prepaid label and QR code”, I get an error message that says, “I...

DOMESTIC POSTAGE....

I am trying to relist items, and the postage is a nightmare, i have to use the simple delivery but the postage is WAY lower than what i post it for, how is this fair??? i normally post second class royal mail, never an issue... now i have to post thi...

EBay balance gone

I have cancelled an order for a buyer and all my money that was in my balance is now gone even though it had nothing to do with that order

ebay say I owe them money - they have taken it from one of my accounts but are still sending email

eBay say I owe them £6, I don't dispute this but after taking payment they are STILL saying I owe them £6 and to arrange payment, how do I stop these emails ??

Trying to accept an offer, but getting an error code 3013

Trying to accept an offer but getting an error code 3013

item returned with simple delivery

Could someone advise me on what to do .Had an item posted to the buyer with simple delivery ( address and prepaid label provided by Ebay)However, after a delay due to "address query" with Evri, it seems the parcel will now be returned to me ( the sel...

Ended and not relisted.

Hi, I seem to have lost my list of items which were unsold. I wanted to resist them. Is there a time limit on how long they stay in the unsold section? It used to be called Ended and not relisted I think. Thank you. Elizabeth.

Access / Communication.

I don’t know about you but I am sick to death, fed up, annoyed, even angry at the demise of a simple telephone call to sort problems out.if I get another box to fill or press I think I’ll leave eBay. Other organisations are all going down the same ro...

Remove negative feedback

I received negative feedback from buyer unfairly. I listed a item about 2 years ago and not relise still for sale on list. Someone bought this item and I didn't relise until eBay sent me message for refund even I didn't receive any payment into my ac...

Entering postage price when locked due to active offer

We have a live listing with an active offer. Buyer interested. Have agreed a price for courier, but can't now add in courier price as aspects of the listing are locked because there is an active offer. Buyer says can't pay, as it says courier price n...

Feels like a scam, do I just sit tight and wait for 'delivery'?

Should have known better given the 'bargain price', but anyhow looks likely I have fallen for a scam listing that 22 other buyers have. It comes as no surprise that the first negative feedback on the seller account is now starting to appear today.. "...

Locate multi listings in listings

Hello, asking for a friend - is there a quick way to locate multi listings within her listings? Is there a filter? Can't seem to find them unless she scrolls through them all. Thanks for any help

Resolved! Buyer rejects item, I return full cost, he hasn't returned item nor responded to me.

7th of June I sold watch, 13th June buyer rejected it (not as described) . I immediately complied with ebay's 'return process' and returned full money (13th of June).Buyer has printed return lable (I think)- but there is no sign of it ever being post...

Sorry Live support is currently unavailable

It is been two days and it still says everytime sorry live support is unavailable. What can I do to speak with Ebay?

Seller not responding to collection request if car

So I won the auction of a car. The seller offered local pick up only. But is not responding to messages, a couple of days after auction end he said he was busy and where was I from and how was I going to transport the car... I said I'm from up north....

Report an agent

Hi I’d like to report an unhelpful agent who was confused, rude and dismissive about the situation then started accusing me of not sending the item and said the label was non refundable yet an online agent gave me the link to refund the label which I...

Postage fees charged to seller

I recently made a sale and although it is very clear that the buyer had already paid the postage (confirmed on the invoice), but ebay wouldn't let me print the postage label until I paid the cost. I wrote asking for a refund from them but got no resp...

Customer service/complaints contact

Hi guys...I'm really struggling to get hold of eBay and non of there options appeal to what it is I'm trying to trouble shoot....I listed an item for £150 but eBay sent a buyer an 13% offer with out my consent and the item sold for £130 so I lost £20...

New account restricted upon creating a listing

I created a new account and tried creating a listing, then i received this: ---------------------------------------- We wanted to let you know that you have been temporarily restricted from selling and buying on eBay because of concerns about your se...

'Simple Delivery'

I'm selling a Buy it Now item for £3.65. It's letter sized and easy to replace, so I just want to send it ordinary second class Royal Mail and am happy to accept the risk of it getting lost. The message about Changes to Postage rates on 7th May said ...

Item purchased that does not show in "purchase history".

Has any one on here experienced what I just have, I purchased an item, paid with PayPal, on my payPal account the money went to Ebay Commerce UK LTD (which in accordance with PayPal is Ebay).The item was paid for and (a) never arrived and (b) is not ...

Delete a photo I sent to the seller by mistake with a return request

Hi,So long story short, I returned an item to a seller recently due to an issue, the eBay website said that sending photos was a requirement before my return could be approved and I sent one of the photos by mistake but the other photos were fine, so...

I need to trace a sale I did in March do anyone know how to find it?

restriction account

I don't know why my account has been restricted.

rosin press

tried to list a rosin flower press, it says cant post due to the URLO. can anyone help

Resolved! International buyer with no feedback - should I sell to them

A potential buyer from Mexico has expressed an interest in a high value item I am selling. I am signed up to global shipping. They messaged me to ask whether I could offer a warranty and reduce the price because of the high international shipping cos...

balance and also checked all items

Actually i sold of 40 £ but it is showing only 29£ in my ebay ,I checked all items they are showing that your funds are credited to ebay,What should I do

Contact us?

Why is the help section marked ‘contact us’ NOT contact us? It’s just basic links to a never ending circle of a basic knowledge base. is eBay dead? Since the promo update, zero sales. Is eBay now a pointless pursuit for business sellers?

Using eBay trade in

wanting to trade my old phone in for another via the auction. However, it asks me to turn the activation off first. I need to transfer my data first.

Item not as discribed

Brough5 item that is not as discribed AI will not let me proceed with my refund

postage

Good evening I have just noticed that all my postage charges on my listed items has changed way below what the item costs me to send. I am not able to change back but can anyone help me please to re set my postage costs to other courier and a set amo...

Funds held

I am writing to request your assistance regarding a recent transaction involving two items purchased by the same buyer. Both items were bought in a same time by the same person and were being shipped to the same address. To ensure efficient delivery,...

Selling an item

Potential buyer wants to view before bidding but ebay will not let me send them my contact details?

Scammed by eBay seller

Hi all, I’m reaching out here for help and advice regarding a serious issue I’ve encountered with a seller who I originally found on eBay. What happened: I came across a listing on eBay for a brand new, unopened ASUS GTX 1060 GPU, listed at £90. When...

SELLER HAD OFFER BUT I MISSED END TIME

I gad an item due to end today and I had an offer made to me on this item but the email did not come through to me before the offer time had ended and the item was relisted. Does anyone know if contact can be made with the offer maker and if so how a...

Very disappointing

Very Disappointing. I purchased a shoe yesterday and the fitting was wrong due to its model. This site needs to put enforcement on the sellers to list more details about the product they are selling. For example, I purchased a shoe and it was slim fi...

10 day restriction

I had a 10 day restriction put on my eBay account from the 18 June my restrictions should have lifted it said from the day the email was sent ? Why hasn't it been lifted yet ? Regards

Pre paid EVRI QR code not working

First time using this simple posting method. The EVRI QR code that I have been sent isn't working? I've been to 2 different drop off shops with the same outcome

Royal Mail postage labels not giving usable QR Code as Promised

I have recently sold two items which Simple Delivery has correctly identified as Large Letter size, and thus is sending through Royal Mail rather than Evri. I do not have access to a printer, so wish to use the promised QR code method. Unfortunately,...

International shipping

Hello, I’m looking for some advice on what to do next, I purchased a book on 13th Juneit arrived at Glendale Heights hub on 18th June on the 26th June tracking shows as “Carrier refused to ship item forward” I’ve been on the phone to EBay customer se...

Return after return period ended

Hello all, just wanted to guage where I sit with this, sold an item with a 14 day return policy, after 21 days the daughter of the buyer messaged me to say her mum bought it by mistake, I explained I have a 14 day return policy, I hold the money for ...

Resolved! Item reviews

I'd like to add my review for an item I purchased . How do I do it?

EBay will not remove a scam Motorhome

I recently got scammed for a deposit, reported and got my money back.I have reported the item twice to eBay as not genuine, it was previously sold on eBay over 2 years ago, someone copied all the information, including videos. They say it doesn’t bre...

How do I contact an eBay agent

How do I speak to a eBay agent about what seams to be multiplied issues that I think are either non issues or have been resolved.

Setting a reserve

I have just posted a vehicle for sale (item 205586871922) and set a reserve price but it lists without the reserve. Why and how can I add a reserve now that a bid has been placed?

payment

Hello, Ebay still ask me to pay 4999 pounds for my buy but I already pay , I contact the seller , he said that he has inform ebay. Now ebay want to give me a bad review, I dont know what I have to do to proove is paid. Please help me, thanks

Travelling and trying to use E Bay

Absolutely the worst interface if you travel and use two telephones and cant authenticate when 'they' decide you are hacking your own account.Locked out, the numbers to call dont work and impossible to work with. Dont bother

Postage Mistake

I made a sale the night before I went on holiday. I broke my neck trying to parcel it all up (6 Paul Smith shirts, new, £100 for the lot!!!!!) and left it for my son to send that day (18th June). I managed to get the parcel on its way to the buyer wi...

Unable to contact seller

I placed order but didn’t receive correct quantity (only received 10 instead of 20). Notified seller as per process. They acknowledged they had only sent half and said they had now sent remainder and would send tracking and could I close so EBay didn...

Simple Delivery Query

Hi all, Looking for some help if possible as the Ebay "help"... is no help. I listed an item last year which sold today where I was paying the postage. Due to the delivery changes it had listed the item under weight and under dimensions but there was...

Resolved! Royal mail

The parcel threw in through the window of my pouch by royal mail guy.It broke my pouch.I complaint royal mail and ask for compensation.

I'm confused about the Additional Question - re: the items I've listed for sale.

In the additional questions section of my mattresd listed for sale, am I meant to ask myself questions in order to give additional information? What would examples of such questions be?

Postage costs

I haven’t listed any items for a while & it’s all changed regarding the cost of postage. My listings are showing that I am sending it with Evri for free. That is definitely not what I want to happen. I would use Royal Mail and charge the buyer but I ...

Cancelled

I received an offer from a seller i accepted the offer and purchased the item the seller has cancelled my purchase and is say they did not send the offer can anyone help ?

Phone number for Ebay

Does anyone have a phone number for the Customer service? I was chatting to one of their advisors and they stopped the chat for no reason. I’m now not able to access their chat as it appears blocked?

Evri delivery problems Torbay -

We have Ebay chosen Evri as their default courier for Simple Delivery. Evri is the worst courier company ever. I have had constant problems with orders not being delivered , when according to the tracking they have been. It's getting worse. Did Ebay ...

Ebay swindle buyers with fake counterfeit goods and no refund policy

Ebay is effectively for profit at any cost, i am closing my account after 20 years as ebay basically theives are selling fake software login. Bought Hayes Pro login 12 months, found to be non functioning with Launch fix as hacked. Asked for refund re...

Resolved! Buyer did receive the collection QR code

How do resolve this

No response to appeal

I returned an item from the uk to Canada. I posted it on the 12th May. Delivery has only just been attempted a day before I could have claimed compensation on it being lost (25/6). The seller got the case closed on the 3rd June due to not receiving t...

My item is too big for Simple Delivery and selecting another courier no longer exists!

I know this has been raised already, but I haven't seen a solution to this problem yet. I want to sell an item that is 2m long, which means that it falls outside the simple delivery maximum allowed size. No option is available to me to select another...

trying to rectify issue of pending payment

I sold this item a few days ago but did not use the eBay label route for delivery. I wanted to send it to the customer the next day but forgot to remove the label. The customer has received the item and left feedback. I understand that the payment wi...

Payment

Hello I had £40 in my eBay balance and now it’s on £27 I have not phurchased anything or cashed it out. Help please

Buyer Protection Fee - Simple Questions

Just two simple questions. I can't find answers amongst all verbiage on these forums - it's almost impossible to follow a coherent thread in the mass of complaints, queries, vitriol, declaration of intent and hard luck stories. If perchance an item d...