Member To Member Support

listing fees for motorcycle

I listed a motorcycle , as a private seller, for 10 days at £14.99, If I want to relist the motorcycle do I have to pay another £14.99 for another 10 day listing

Help needed with Large Letter postage and eBay label options

Hi everyone, I’m hoping someone can advise me on postage settings. I sell a 3ft x 2ft flag, but it is folded and packed flat for posting, so it should fit within Royal Mail Large Letter size. The issue is that eBay seems to be treating it as a small ...

Avoid at all costs

I had trrrble experience on ebay selling and buying I just deleted all my listing will not be using ebay again block this account I had other accounts suspension has well

Cancelled a buyers order as it was the wrong item and I got refunded but not the postage

I was asked to cancel an order and eBay refunded for the items but withheld £1.62

Partial refund

Item not received and seller has issued only a partialrefund stating eBay have deducted fees?

Fees for a car that didnt sell

Hello there, I recently sold a car on a 30 day advert, I had a auto accept offer of £900, the buyer then started to ask questions and the eventually failed to turn up to collect and pay for the car, I resisted it a few days later but am now being ask...

Bank account verification does not work

Is anyone getting paid by Ebay and why isn tthis being resolved. i ahve jsut compiled 30 items from a clear out prior to a move, On the last one I went to enter my bank details for payouts and keep getting an error message. Surely this defeats teh wh...

Confused seller cancellation process and aggressive buyer behaviour

I would appreciate some advice regarding a difficult experience I recently had as a seller on eBay UK.I sold a mini fridge, but after the purchase I discovered that the courier services available to me would not accept the item for delivery due to th...

International shipping tax

I purchased a lens on here and was very cautious over the shipping etc and thought i'd done my research, I purchased and have received fantastic communication from the seller. I have now been approached by DHL for an amount of £78.50 for shipping fee...

Royal Mail and the ending of Adult Signed For

I recently sold an item (a set of knives) which required "Adult Signed For". When the listng was created I used Royal Mail but since then and it was sold Royal Mail has discontinued this service, Unfortunatley I did not update this listing to reflect...

Selling

I sold an item for £5 they charge £2.49 postage and then 45p VAT they charge the customer £8 something and I’ve got £1.88. I don’t think it was worth selling because that doesn’t even cover the postage

Charged fees despite order being cancelled

I've just had a buyer request an order be cancelled - I have tried to do so but eBay has taken the 'listing fee' already - surely this can't be right? How do I get the listing fee refunded before I refund the buyer?

Selling

Why am I not receiving the full amount for items I’m selling eBay are taking money off my last item should of got me £20 but eBay have only gave me £10 why is this and its been on all my other items I’ve sold I have another one in selling and want to...

My Funds balance looks wrong!

I have recently sold 2 items and should have £292 in my account but it says I have £242. How can this be right when it clearly says funds owed to me £92 for one item and £200 for a second? Is there any way I can check? Thank u

Don't understand refund amount

I've had my buyer cancel a purchase for a legit reason, but before confirm it, I am confused by the cancellation details It says that the purchase price was £287.79 but that my Ebay funds are only £246.35 so I need to top up the rest of the refund fr...

Wrong Item Received

A seller recently sent me the wrong item. they asked me to send it back which I did through eBay but it hasn’t tracked. Luckily I have proof of postage. eBay hasn’t refunded me and I can’t email for help despite the ‘buyer protection fee’ what a load...

Selling & VAT & VAT on Ebay Fees (UK)

I've sold an item for which the advertised sales price and the price paid included VAT @20%, as this seems to be the only way to sell (unless I'm mistaken). We always state in the description that VAT is included.Ebay have then taken their fee as a p...

Charged a fee for a buyer cancelling an order

Someone just bought an item from me, but put in a request to cancel because they had changed their mind. When I went to cancel the order for them, Ebay tried to charge me £12. I understand that there are fees attached to selling, but why am I being c...

My UK account will only list in Fees in USD

hi there I cant switch Fee currency from USD to GBP. never happened to me before

Wrong Postage

Why is it that Ebay, default to a more expensive postage every time, a single card defaults to Large letter £2.72 rather than £0.91 small letter.Or a large letter defaults to small parcel. I f you are buying a single card for £1.00, almost everyone i...

Refund for listing fees if item relisted twice in error

Hi I recently relisted a car that hadn't sold but did it twice by accident (I did it, then later my husband did it) We have been charged twice by Ebay (£14.99). Does anyone know whether we can have a refund for one of the listings? It was a genuine e...

Buyer reported the item damaged after it went via authentication service and requests return refund.

Hi everyone,I recently sold an item that was sent to eBay’s verfication hub. The item passed inspection and was shipped forward to the buyer, but not autehicated due to putting item in wrong category. However, the buyer is now claiming the item arriv...

Charged VAT even though we are both in the UK?

Won an auction on eBay UK, both the seller and I are located in the UK, but when I try to pay I get hit a VAT charge. These are not the pennies they charge on shipping and buyer protection. In my last 100 orders these has never happened. I contacted ...

Money

hi I had a balance turn up in my account I asked the question was that money? Mine was told by one of your representatives on a chat like this that it was so I spent it and now you’ve asked for it back. I am now cancelling my eBay account

Invoice doesn't add up

I recently made this puchase (goods arrived today). The price is quite clearly displayed and waht I expected to pay (plus postage I suspect). The invoice appears to be nonsense to me - i.e. doesn't add up and consequently an invalid (probably illegal...

Buy it now

Are there any costs with "buy it now" and no "offers allowed"

Packlink fraud

Packiink taking £36 without permission from eBay account for oversized parcel ! what can I do seems so wrong charged £42 total for a 4 kg wheel

Consolidated data keyword for Priority Campaign

Hello, I have seen a few other posts about this but no helpful advice so far. The 'Consolidated data from placements across eBay' keyword that gets placed in Priority campaigns, is there really nothing that can be done about it? It currently has an A...

Resolved! Buyer wants multiple listing items for an offer. How do I do this?

Hi,Bear with me, new to this! I have 3 similar items listed, all at buy it now or best offer. A buyer wants all 3 and has made an offer for all 3, including postage, which I have accepted. Trouble is, I have no idea how to go about this!Any help woul...

Buyer charged twice for shipping

Hi. I'm new to buying on ebay and was confused as to why I am being charged twice for shipping for this one specific item.The listing clearly shows the item price (177 USD after seller's offer) and tge shipping cost (roughly 37 USD). Thus I expected ...

Ebay applied a coupon and didnt cover it

I advertised an item for £125.50 which included £5.50 buyer protection, so net should have been £120. The seller paid £110.42 and after buyer protection postage and vat ebay credited me £102.21 I think ebay applied a coupon without my knowlege. I did...

Payment/card details

I owe Ebay some ridiculously small amount £1 odd and want to pay this but seem to be unable to do so without giving Ebay permission to hold my card or bank details. I do not wish to do this and if necessary will just close my account but should be ab...

buyer protection fee

I am a private seller on ebay I listed an item at £200 and the buyer paid £200 but I only received £191.63,the buyer protection fee was £8.37, which is the exact amount less I've received. Am I being stupid? as I thought the buyer paid for that. Hope...

Resolved! Postage

Hi, ive been charged for poasting an item even though eBay has already charged the buyer

Cancelled order

Why has e bay charged for insurance + postage when the order was cancelled

import tax on returns

hi i recently bought a bag from japan to the uk i paid the import tax and received the item the bag arrived not as described and the seller is telling me that in order for me to return it i’d have to cover the import tax of it going back to japan. I ...

Resolved! Seller limits and 'good till cancelled'

I'm a bit confused and hoping someone can help. I've just had a very confusing chat online with an Ebay customer services rep. I queried why I had been charged £0.35 for an insertion fee on a particular item. The person explained that I had exceeded ...

Ad fees

I had an item on sale for collection only. A customer bought this without reading 'collection only' and then requested cancellation when they realised. In order to accept the cancellation I've been asked to pay a sum from my bank account for the ad f...

taxed on sales when all items were used

I got taxed on my 2025 sales, when everything I sold were used items. My total sales in the report is only £862.74, but have been taxed about 20 pounds. How do I claim this back as they are all genuinely preowned items of mine. 20 pounds is a lot, wh...

Less Payouts than expected

Seller here,Made a sale and after all deductions I was expecting a certain amount as payment but ended up with a payout that is £8.45 short. Was supposed to receive £31.42 but received £22.97. Tried reaching out through the chat area but it’s a total...

Unable to contact seller but can't buy item without contacting seller

Hello, I'm really struggling to figure out a solution to this, any help would be greatly appreciated. I am trying to buy an item but I get this message when I go to checkout: The item you selected can't be purchased because the seller has not specifi...

Seller charges more than advertised.

Seller They advertise as £2.40 per badge. I asked for 4 of them and they have asked for £28.00. I questioned this. Is this false advertisement? Should Ebay be doing something about this kind of seller?

Resolved! Ebay increasing the price of my item.

I'm selling something for £38 including the buyer protection fee, but when I view the listing it's showing as selling for £45.18. With postage the total would only be £40.70. What else is causing the increase in displayed price?

is there a telephone number to speak to someone

Is there a telephone number to talk to someone regarding a payment.

National Insurance number, what is the selling threshold before enterin my national insurance number

What is the selling amount threshold for an individual, that chooses to sell a few things before entering National Insurance number?

20% added in Germany

Hello ,does everyone have to pay 20% on purchases from Germany ?

I had 4 products for sale I believe up to 300 products free. Why

I had 4 products for sale. I saw eBay listed up to 300 products free sell.Why am I now being asked to pay a fee. I have hopefully withdrawn products. Did not sell them and could not see where to respond when I was sent offers. So I withdrew products ...

Seller cancelled but has still paid eBay

Hi, I'm hoping someone can help with this query as it's impossible to contact eBay directly. I had a buyer cancel an order because they couldn't collect (despite the advert saying Collection Only). I had a direct message from them but no message from...

A seller has asked me to cancel an order

He says he does not have the item. I'm worried he will try to charge me fees if I cancel.

Shipping

I have advertised a heavy item for £160 and said shipping cost is £20 (which was a guess). I have an offer of £150 so ebay tell me I will get £157 including buyers protection fee. So does this include the £20 i.e. is the offer only £130?

Ebay Sarl

I had a direct debit set up on my account yesterday, I dont what it was so I got scared and cancelled it from my bank app. What is it about?

I thought it was free to sell clothes on eBay

Anyone know why the clothes I’m trying to sell are now charging my buyers post and packaging when they didn’t 2 weeks ago. I can’t contact anyone just stupid AI bots who don’t have a clue.

Refund for a payment i never received.

a customer from the states bought a steelbook from me for eightypounds after a couple of hours the same user asked if i would could cancel the original order and make a bundle instead which i did....but a refund has been taken from me for eighty poun...

Buyer cancelled as changed mind,ebay refunded but are now chasing me for seller fee?

Buyer cancelled as the ad was collection only,ebay refunded so surely I dont have to pay fees?

Selling

Hi I am selling things that have been in my loft do I have to pay tax it not a business

Charged for listing items

Hi all i am a new seller I listed 22/23 items and I have been charged for all of them £0.35p so my account started in the - (red) ! I sold 3 items but only got the money for 2 ?

Below Standard - The Ebay Death Spiral - Does Ebay give a monkeys about its customers?

Hello, Due to an unfortunate series of evants my account will now go into 'Below Standard' on the 20th of this month, and as a result it will make it almost impossible to carry on trading on Ebay. I have been on Ebay on this account for 8 years and t...

Resolved! Payment for item

Does anybody know why if I sold an item for £330 I would only receive £316 into my Ebay account?

Ebay Prepaid postage lables for private sellers

Hello everyone,I have a question regarding offering free postage on my listings. The products I source already include shipping costs, but when I list them on eBay, it shows "Simple Delivery", and the postage charges get deducted from my payment. How...

Payment Issue

My buyer is challenging the cosy of the item he has paid on an item from me. He has paid £392.54 more than the cost of my item, and is questioning it.he is refusing to pay additional delivery cost to the US from the UK

over paying on fees

i have been over charged on a promotions i did it for 3 days and i set the limit to £27 a day and its charged me £681 and some more fees from the 6th march to the 5th of this month total sales were £1435.56 and they paid me £158.98 i am losing a fort...

EBAY SELLER FEES

I am a business seller and today I have sold an item this morning priced at £2.50. Ebay have made an deduction of 74p leaving a balance of 1.76. I have also paid 36p for a months listing. Is anyone else see these deductions of that amount of 74p for ...

Why there is a difference on listed price and price that I need to pay (free delivery, local seller)

Hello I'm trying to buy an item number 167465396108 its listed for £82.38 with free postage, when I want to finalise the transaction its asking me to pay £98.86 why is the difference? pictures attached. ( there is no apparent reason for price increas...

EBay fees

Hi all, I haven’t used my eBay account for around 5 years. I had an item listed for sale that I didn’t realise was listed. Someone has apparently bought this item and I didn’t even know because I no longer use the account and the email attached to th...

Selling fees

Hi, I’m a private seller listing an item at £400. Someone has offered me £380 and the info I received from eBay says my payout will be £365.98. As there are no listing fees why is money being deducted? The item is listed in agricultural equipment.Ite...

increase in price after an offer was accepted?

a US seller accepted an offer of $160 down from $200 and i knew postage to the UK was gonna be about $36 that’s fine but when ive gone in to the payment page the item has jumped to $192 and the shipping is still separate at $36 totalling $228 where’s...

Insertion fee

I have 0 out of 250 free listings used this month, I'm listing in only one category, no upgrades, but I'm being charged £0.36 per new listing. I need this fixed and my charged fees credited back."

Ive been charged ad fees for an order that was cancelled, do i get it back?

Had an item for sale which was cancelled by the buyer, I have paid additional fees along with the refund, do I get those fees back? Thanks

Monthly Listing statistics

Hi - where can I find exactly how many items I have listed per month for the last 6 months in order to check the items I have been charged a fee for are correct?

EBay charging me multiple postage for 1 order

Hello, I have bought 6 anime posters which I cancelled immediately because the length of delivery was too long. The seller ignored my cancellation request but then messaged afterwards saying they will cancel them. They never did a the items arrived i...

Postage Cost

Hi this may sound silly but i’m still new to selling here. I sold an item and the postage was at buyer expense. I’ve now got the label and ready to dispatch this evening. When i check how much i’m getting for this order the postage cost has been dedu...

quartley fees?

had notification from my bank that £85 quaterly fees going out tomorrow from ebay, checked back saw same for jan, then it went back in,what is this ?i sold a guiyar in jan it arrived badly damaged and i had to do partial refund of £85, parcelforce wo...

Missing item

I’ve recently sold an item which was delivered by the currier and left ‘in a safe place’. The customer has gone to find it and is unable too. They have reported this issue which resulted in them NOT receiving a refund. The customer has now said it’s ...

Fees for postage labels as a business seller?

Hi there. I was checking through my payments and fees for the purpose of my tax return and I noticed that I have been charged for postage labels despite not using any. I realise that I may be charged for returned items (I have had 3 such returns in t...

Catago

Put e-bike on but eBay have put it in sporting goods category but when I search e-bikes there is a category for e-bikes but mine is not there there are thousands of e-bikes in e-bike category but not mine so I can’t find mine which means that anybody...

private sellers who are clearly business sellers undercutting prices

I am posting this to see what other people think of private sellers who are clearly business sellers, what is annoying me the most about this is they are clearly under cutting prices on business sellers and are clearly make profit from each sale as I...

Wrong charge of insertion fee

The wining bidder hasn’t paid.After 4 days the listing was cancelled.The insertion fees was waived, and now I received an email from debit collectors.This is clearly a mistake from eBay.I contacted eBay several times, through the contact form, and ke...

Resolved! item ordered 23 March. Due for delivery 1-5 May

Hi I purchased an item 23 March. From an international seller listed as a business. I requested a cancellation on the 29th March. I had contacted the seller explaining I wished to cancel the order so that I could re-order and add extra items to benef...

Scam

My car did not sell on EBay as I was scammed.the car sold twice as I re listed it after first buyer was a scam only to get scammed again by the second buyer no contact after making an offer I accepted in the end I remove listing.now I am being charge...

Paid eBay Bank Account

Hey! I accidentally sent money to the eBay Bank Account with Sort Code 04-19-10 and Account Number 00000040, i.e., the general eBay account you pay if you choose "Pay by Bank". The reference section is blank, so maybe it auto-returns? How do I get a ...

Buyer Protection Fee

I don't like the way that ebay take the buyers fee out of the buyers offer. Its confusing. Its supposed to be the BUYERS fee, I should get what the buyer has offered in full and ebay should ADD the fee to the buyers payment.

difference with buyer offer and money received

hi all,can someone explain to me what is the difference between the buyer price offer . and the money i will receive? why this difference? many thanks

Missing postage payment

Just sold an item which went through GSP even though I only offer domestic shipping. When I went to sort the shipping label it said the buyer had paid for postage but nothing was received my end, just the money for the item. Was set to buyer pay for ...

Cancelled an order and issued refund - postage cost have not been refunded by ebay

I recently sold an item with simple delivery where the seller (me) paid postage. It was an oversized item and ebay seems to havr removed that option from simple delivery so when I came to arrange shipping the only option available was a medium parcel...

Private seller selling caravan through classified ad

I'm selling my caravan privately through a Classified ad. I want to reduce the price, but this is not possible on classifieds. Can anyone help to shed some light on why this should be. Many thanks.

Selling a watch

Hi all just sold a watch to a buyer who bombarded me with questions prior to purchase I wrote and said please do not buy this watch as you won't be happy anyways he went ahead and bought it for £1500 and then immediately sent a cancellation notice so...

Accepting offers

I had an auction starting at £72.If that had sold on a maiden bid I would have received £72.I however accepted an offer of £90 but only received £85.87.buyer pays postage but it still cost me.

Postage fees

I did not use the eBay carrier. I paid the Post Office directly. EBay has not included it in my funds and therefore still owes me the £9 postage fee charged to the buyer. How do I claim it?

Buying from Japan

Hello Does anyone have experience of buying items from Japan? How about vat? How about custom tax? I have enough of general info, I would like to know if someone have bought something from Japan in recent time and how it ended? My item I'm looking to...

billing: I dont know why Ebay keeps charging me every month.

I started selling last month and I was charged 1.45 , this month, I am been informed that I will be charged 4.55 more than last month, I really dont know what I am been charged for. someone please help me. Thank you.

i didn't get item which i ordered

Hi everyoneThey listed one item and sent the other item. Now I sent the text sms for seller, but they don't reply to me. Why do they list one-size items and send another? How can I solve it out? I need help, please.

V.A.T

If I bought a phone from Dublin through E-bay would I have to pay V.A.T or another tax ?

Tax limit

How can I find out when my tax year on eBay ends?? Cheers

Seller can't use prepaid label

Hi all, I’m looking for some advice about an eBay situation. I won an auction and paid the full amount, including shipping to a UK address. Here are the details:Subtotal: £121.00Postage: £3.10VAT: £0.62Total: £124.72After the payment, the seller cont...

Fee for caravan

I’m selling a caravan on eBay, if it doesn’t sell will I still be charged listing fees? TiA

Customs charge been asked to pay

Been asked to pay a customs charge but paid for international shipping through eBay?

U

I just got charged £20.33 out of the blue and I haven't brought or sold anything on eBay for months, what is it for?

Bad Customer service

I am extremely disappointed with eBay’s customer service. I contacted support several times in December 2025 and followed all the instructions provided regarding my refund. At no point was I informed that a postage label also needed to be cancelled s...

Fee

What is buyer protection fee ?

Resolved! Opening a case as a buyer does it affect my faster payout on my selling?

If im opening a case as a buyer on my account, will it affect my faster payouts when I'm selling?

Payment not credited to my account

I had an outstanding balance of £3.00 which I paid 4 weeks ago but has not been credited to my account. How do I resolve this?

Ebay Refund Case

Not posted due to no packaging, so i think i should, wait until my money come or ask for advices

My sales have dopped

I have been with ebay for over 20 years but for the past 3 weeks my sales have dropped. I am loosing about 60-70% of my business. I have not changed anything but my Listings have dropped in the listing search. When I asked ebay they said it is the al...

Duplicate listing

I relisted a vehicle i was selling.the listing didnt show, so i pressed re list again then 2 ads showed so i deleted one as 2 not allowed for same item and i didnt intend 2 ads .it was a glitch or delay with ebay .but ive been charged extra.How can i...

Direct debit set up

I recently sold an item and have now had an email from my bank advising eBay are setting up a direct debit? Any ideas what this is for as I haven’t agreed to anything! Thank you

Why is my listing costng more to by in the EU

Why is my UK Listing costing more to buy in the EU

Payment

Hi i sold an item on ebay. I got the balance sent to my ebay account.Then i transfered the money over to my bank account over 4 days ago and its still not in my back or pending nothing.Has anyone else had this problem? Trying to speak to anyone at eb...

Listing charges

I have just been charged an insertion fee on a re-listed item. I haven't used up my listing allowances, so why have I been charged this listing fee?

SHOP SUBSCRIPTION, 36p listing glitch charge for any amendment, any autorenewed listing, send help!

Anybody else noticed all these crazy amounts taken for autorenewing or editing any listing. Used to get 1500 free listings, then 6p for anything additional and 0p for editing existing. Have just checked and am being robbed today, no agents availabe f...

Why am i being charged a £0.36 insersion fee when it should be £0.05?

Why has ebay started charging me £0.36 insersion fee when it should be £0.05, i have the 'featured' shop subscription which says that all additional listings will incur a fee of £0.05, i do not add a second category or any headlines which would charg...

Need help (or at least clarify something) about Combined Products Postage and Simple Delivery

Sorry if this topic has been talked about before (I don't have time to search the whole of the forums and it is probably a really stupid thing to ask about, but I'm getting more and more confused with what I read on the forums + help pages + what I'v...

Re fund

Hi i have ordered a part of here and now the seller is telling me to sell it on

how do i request additional fee from purchaser - they have agreed to pay it for courier

the ebay courier amount was not enough and i had to pay more for the courier as it was a very large package. the buyer has agreed to pay but i dont want to send my bacs information to him. how can i request additional fees on ebay. thanks

Ebay charging me fees for items they prevented me from selling

I listed a brand new iPhone i wanted to sell on ebay, then promoted it at maybe 12% (on a different account). Ebay then banned me after the item sold and froze my funds, meaning i could not complete the sale. I then refunded the customer and now ebay...

Car sold, buyer wants to cance

Sold car, told buyer to get in contact 24 hours within winning. I have heard nothing. Had a request to cancel order and I have already paid £24.99 in fees.

Message

Just had this message Hello l-wildman,Thanks for your recent payment. Your eBay selling and buying privileges have been reinstated.What this meansIf there are no other issues or restrictions on your account:You can now list new items.You can make pur...

Ebay fees

I have debit collection chasing me for eBay fees I have not sold anything on eBay and do not understand why I’m being charged for something I believe this to be fraud.

Funds frozen

EBay has been holding on to my £65 for over 8 months..I sold an item that I bought on eBay for £65 over eight months ago..at the time they said my money will be on hold for about 2 weeks I think..Now it’s over 8 months and I still can’t get my money....

Won’t let me bid

Hi I’m trying to bid on an item but it’s saying not in my region I am in Iraq at the moment but I live in the uk this is the only reason I can think of

Resolved! Scam buyer

Im selling a vehicle and a buyer with zero feedback has 'bought' the vehicle but no payment has been made, no contact made, no reply to message I've sent them. They are hundreds of miles away from me, I believe this is a scam. How do I cancel this tr...

Restrictions account

Hi You have blocked my selling account due to some payment. I want you to unblock my account so that I can sell my pending stock and I will also pay you at the same time.

Promotional Fee’s On Previously Sent Offers

So I have sent out offers to watchers of the item I was selling. Then a couple days later I agreed to the promotions fees. The item then sold via a counter offer. But I’m still being charged the promotional fee’s. Does anyone know where it states tha...

Funds on hold for more than 190 days

Hi my account was restricted from selling on August 2025 and it’s now been more than 200 days and now ebay is saying that you will not get your funds back as ebay policy and it will be retained by ebay forever i have 6100£ in ebay and now they have t...

Resttrictio

I buy sometimes on eBay but they have restricted my account, how do I email them as the electronic assistant is not answering my query

No fees for private sellers unless .....

Just today I realised that if I list "buy it now" items with offers and I accept an offer I don't get the full amount.....for example if I list an item for £100( with offers) and it sells for £100 I recieve the full amount but....if I get sent an off...

Paying more than what item cost plus postage

Hello, I just bought a couple of items from a seller and one cost £25 plus £2.94 postage, so £27.94 in total, but I was charged £29.30. Why did I get charged more?

cas payment

Customer paid cash on collection, How do I notify Ebay officially?

Basic subsription

Basic shop subscription £27 a month but I am getting charged £32 can anyone give me any advise or reason for this i have only just become a subscriber thank you.

charged multiple times for selling fee

wow, at every turn selling my car on ebay I have been confronted with scammers, liars and people who have come to damage the vehicle. And now I find that when someone pretends to buy the car, the only way I can relist the car is to get charged the fu...

EU Handling

How will eBay be dealing with planned new EU small packet handling fees: Starting July 1, 2026, the EU will implement a mandatory€3 flat-rate customs duty on all individual, low-value (under €150) e-commerce items entering the EU, replacing the curre...

Account Below Standard for 3 Months – Need Advice

Hi everyone,My eBay account has been Below Standard for the past 3 months, and I’m really struggling to understand what more I can do to improve it. Since the restriction was lifted, I have been dispatching orders on time and resolving any issues pro...

Resolved! Buyer wants me to post a 'collection only' item

Hi there,I have just sold an item I listed as collection only as it's pretty large so thought it would be awkward / not worth posting. However buyer wants me to post it. I don't mind doing so if she covers the costs which she says she will do. What's...

Fees are crippling my business

Hi, I've been selling on ebay for over 22 years. I upgraded to a featured shop for a year to see how it went. Over 12 months I ended up with such high fees I made a loss in the 1st 6 months and a profit of £1.48 in the second 6 month period. I have n...

ebay percentage

hello, can someone please tell me how much percent eBay takes from all sales. it seems like all my sales have different percentages. thank you

Ebay App Offer

I received an offer from eBay that if I downloaded the app and ordered through that I would receive 5 pounds off my next order. It hasn't deducted anything from the price so I have paid the full amount

Fees

Hi I sold a car but the winning bidder decided that he’d changed his mind within a few hours. I then relisted and I’ve been charged £14.99 again even though it wasn’t my fault and I still had 8 days to run on the original listing

Resolved! 36p listing fee

Why is there a 36p listing fee when selling is advertised as "free"....no additional category or promotion selected

Cleared funds?

I should have £9.61 cleared funds after postage but it only shows £3.41.Why???

AI Activate

How much does AI activate/chatgpt cost now or in the future from ebay, chatgpt or anyone else?

Sales dropped

Hi eBay members I had a good eBay site until approx 8 months ago I sold stuff to USA customers and since trumps tariffs my business has been awful . I think it’s back on an again as I did sell one to the USA although she paid 30% tax and shipping so ...

returned item

HI all i have had a business account for 3 years , i have had a item returned that was faulty , i have no issue with this the buyer gets a refund , the item was £69.99 that was refunded by ebay - the issue ihave is that ebay have not credited me the ...

Authenticating Items Overseas

Hi everyone, I’m looking at some designer items listed from overseas sellers but they don’t show any authentication guarantee. When items are sold in the UK they seem to come with authentication. Does anyone know if it’s possible to add verification ...

Resolved! Failed checkout but ive been charged

I've tried over the last few days to purchase items, however the sale fails at checkout. However i've been charged £1.00 for each failure (which shows there is not a problem with my PayPal or the card being used). How do I get these charges cancelled...

Ebay stealing money

Ebay is stealing my money, I mean that I sold my product for 100 pounds, buyer didnt like it because claimed that there was some problems, buyer opened return, Royal mail claimed that this return was returned/delivered to me, but it wasnt, I asked eb...

Seller fee

Can anyone tell me why I have been charged ad fee general on an item? I’ve been charged 15% for an item that was advertised for £40. I listed it and left it, I haven’t looked at my acct since and then get an email saying the item is sold!!

Cancelled orders

So because the buyer can’t read properly, and has now asked for a refund because he didn’t read the listing properly, why is it costing me the seller money to allow the buyer to cancel?

Resolved! The seller did not pay the full postage. I had to pay a fee for item to be delivered.

Hello, I purchased an item from a seller, but they did not pay the full postage. I had to pay a fee for the item to be delivered. What happens in this situation?

payment for my arrears

Im trying to make a payment on my account as they've sold something which I haven't logged into for ages and now have arrears and I can't see any arrears due, can anyone help. Been trying to get in contact with ebay but no luck

Ebay balance less than sales

So, I had my annual sale on Ebay.Total sales amounted to £635Records suggest no fees charged and all transactions 'completed'My Ebay Balance is £435 Where is the other £200 ?

Fee

Why has EBay suddenly sent an email saying I owe £1.99?Cannot understand what it is for?Any ideas anyone?

Resolved! EBAY BARCODE failures

Shop refused to allow me collection of parcel without a barcode .I requested barcode from seller who said it was an ebay matter . Shop owner made me pay for postage of the item and refused to issue a receipt to release it . Shop owner said he could n...

Charge

Hello, Why have Ebay charged me £25 and pushed me into overdraft?

How do i cancel an order that i approved by mistake

I got an offer it said i will earn 143 pounds but due to a lot of other things like protection fee etc. I will earn 122 pounds which is to low for my product. And buyer wanted to cancel an order but when he sent a cancellation, he put that its wrong ...

Help with item stuck on Dispatched when delivered

Hello, I need some advice on what to do. I have listed 4 items for sale. Someone bought 1 of them. Later that day, they then bought the other 3 together. This shows as my amount as 2 transactions. As it was to the same person and address. I put all 4...

Postage

Ebay took postage cost from buyer and then took postage cost again from me so I'm down on my payment. How do I report to get my money back from Ebay?

fees

hi as a private seller will i be charged a fee for selling a second hand motorcycle exhaust.thanks

Resolved! Collection

I can't get my parcel from the Selby train station cause I live in Manchester but the buyer wouldn't send it what can I do. The buyer also doesn't do refunds

£650 monthly limit

Hello, I want to list an item for £520 but Ebay will not allow me to, citing that it will exceed my £650 monthly limit.I haven't sold anything in 10 months.I really don't know where to go from here because it makes no sense. Does anyone have a ration...

A recent purchase

In the last week I bought what I thought was 24 candles but only 12 came, I contacted seller and asked for a refund as the order was incorrect. They agreed and so I tried to refund on ebay but it would only refund me 1 item,I expained this to the sel...

Charges

I have email from eBay that I have to pay £18.60 as a charge. But I don’t know why I didn’t sell my item yet and I am new I don’t have money to pay this and do I get charge for

Postage costs

I have just used eBay for the first time in a while and have sold 4 items (all listed separately ) When I look at the cost breakdown the total for the items is correct but the postage I paid has not been recovered ? I posted by Royal Mail at the post...

Unexpected duty

Hi, I bought some shock absorbers for my van, turns out unbeknown to me they are coming from Germany and I’m in the uk, I have just been sent a bill from ups for duty which I didn’t expect, checked the listing and there is no mention of duty or extra...

Postsge

If I click on issue a full refund. The refund only shows the amount I got for the item and not the postage cost. Will eBay refund the postage? I've not used a postage label. I'm just wondering why it doesn't show a full refund including postage and f...

Customwr cancelling order

I have a customer trying to cancel an order after winning our of 5 bids in an auction they are now saying bought in error. It says if I accept cancellation i will have to pay fees for reposting what do I do I still want it sold without fees. If I do ...

I am discovring this as a buyer that likes to buy many things from one sellr

Seller replies: Completely agree! They've made it so hard for small sellers to sell multiple items, especially with taking away our access to easily edit combined postage charges. I've just had the exact same problem with another seller who bought mu...

eBay Postage Showing £4.34 for 150g Letter – No Cheaper Option Available

Hello everyone,I am experiencing an issue with eBay postage options and I hope someone can advise.I sold a small item (wooden sticks) that fits Royal Mail Letter size and weighs approximately 150 grams.However, when trying to purchase the shipping la...

Do I need a business Ebay profile?

I have an old business van to sell. Selling for parts but will need to charge and then pay VAT, as we may get audited.We don't do any other buying or selling through ebay Uk as a business. I have started to set up a business account but realised the ...

Clarification on Ad Fees Standard vs Priority (CPC) for the same listing

Hi everyone,I’m looking for some clarity on how eBay handles ad fees when a listing is active in both Promoted Listings Standard (General) and Promoted Listings Advanced (Priority) campaigns simultaneously.I have multiple listings with variations whe...

Regarding digital sales report

Hello received a digital sales report says I owe a small amount of tax around £10 as I sold just over 30 items but I was only selling to clear out a few old things so I'm definitely not a business seller so do I need to pay and if so how do eBay auto...

2025 Digital Sales Reports

Looking at the Annual Summary the line that is titled " Total Taxes " Is that UK tax due from me or is it Sales Tax by ebay and accounted for by ebay due to exports to the USA? I am in the UK do I have to do anything with IT?

Resolved! Tax on Ebay sales

Hi all I am a student with no current employment and have been selling off my own personal collection of trading cards i have accumulated over the past few years.I have made roughly £2500 from these sales.Online it is very confusing to see how the ta...

Ebay Postage Labels Error in earnings

Hi, Not sure if anyone can help with this, but in Ebay earnings the postage Labels that I have purchased via Ebay aren't all showing, therefor the earnings isn't reflecting the true amount. The only correct postage labels are the ones in the last 90 ...

Import

Hi, i purchased an item from ebay but they want from me to pay an import fee but this wasn't mentioned anywhere. What can I do in this situation as I don't want to pay this fee

Help

Hi, I bought a pickup item and thought she could ship it to me, the price was good. After I paid, she told me she couldn't ship the package to me, claiming she didn't know how. We agreed to cancel the order, but more than 4 days have passed, and she ...

Insufficient funds bank charge and sale funds used

There were insufficient funds for selling fees so bank was charged.It seems the sale funds were also used. Can anyone shed a light please.Free to sell but not informed of subtitle costs. Very disappointing.

Fees

Hi can anyone one tell me why i keep getting measages that I owe money for something iv sold but I havnt sold anything in a long time is this a scam cheers barry

Postage

I paid for Royal Mail 48hr postage up to 2kg and posted my item, then got informed by the buyer the item was held at the post office as the postage didn’t cover the correct amount, he had to pay an extra £3.30 and I have just refunded him. As this is...