Member To Member Support

contacting e bay

I bought an item 16 days ago, it hasn't arrived, although the seller page says it has been sent. I bought it as a guest. I cannot find anyway to contact e bay or the seller and I have no idea of what name I used as a guest[ I have tried all of the ob...

AutoPay?

How do I make it so ebay automatically pays for an auction I've won. I thought adding my card details for auctions would do this but it didn't. I have a horrible memory and often I get sick or just not looking at my phone then I am annoying sellers w...

Prouth of age

I want tu buy Jigsaw Blades bat I can't, I don't have a credit card

Seller sent wrong item but she wants me to collect it from the pick up point

Hi - i purchased an item and the noticed the listing photographs were for a model different from the listing as described. The item had already been dispatched, but not delivered. I advised the Seller of the error. The seller then told me not to pick...

I want to put in a complaint about ebay customer support

Hi all, I want to put in a complaint about ebay customer support, but I cannot find a email address for it, the one I did find was for complaints about payment services only, they sent me a link that leads to a automated service, and that was no help...

Wrong email put in to set up account

My father has opened an email account but has spelt his email address Incorrectly, he is unable to access it.. how does he delete it to start a new one thank you

Unsent items

I purchased two items and didn't receive any confirmation from ebay and the sellers don't know anything about my order but the money for the items was taken from my account and have a screen shot of the money going out to ebay.How can this be resolve...

Seller does not respond

I sent a message to a memberNew message to: mowers_and_co_uk HII bought a XXX Order number: AAAThe mower has been fine but now needs new blades, do you have them in stock? I can't seem to get a reply from Greenworks spares dept. It's a simple request...

Linking listings

Can anyone tell me where i would find the instructions to link one of my listings to another of my listings

Paid for goods that had been withdrawn from sale

This is my message to Ebay Dear eBay Customer Services,I am writing to formally escalate my complaint regarding a transaction that eBay has thus far refused to cancel or refund, despite clear evidence that the seller could not fulfil the order.Follow...

order delivery

I sent my first parcels this week.Got flustered at the post office,and sent two items together,which should have gone seperate.I know the buyer has received the goods,how do i get this changed to delivered...

Stylecraft clipper

Hi I have ordered a clipper and I paid through klarna and the delivery driver said you need to pay £64 for the tax because it came from Italy and I said I already paid for it through Klarna and it was £219 plus £13 delivery which is £73a month and th...

Passkey setup

Hi, I have seen mention of people using passkeys for ebay login on here but I can't find any way to set one up, can any one help.For some reason ebay is constantly wanting me to do full login all the time recently.

non responsive seller

I bought a gas hob on 12th of Feb [ came with 2 year guarantee ] to fit in my kitchen when ready. about a month ago we opened & fitted the hob only to realise it was illegal, there was no gas cut off sensor to sense a flame out. [ illegal under UK la...

Offers

I have received an offer but it's not allowing me to accept . I understood that that were some issues before, but that was a few weeks ago.

It seems that as of 3 days ago I can no longer buy anything on eBay.

As of 3 days ago I can no longer buy anything on eBay. Links to ‘place in basket’, to ‘watch’ or to ‘bid’, are no longer functioning.okay I’m on an iPhone 7plus, yet all was fine up until 3 days ago and I can’t be the only one, now presented with thi...

Hello, I need help with my order that I ordered and I want my money back.

I want my money back because the belt is very old. It's been 30 days or as long as you say. The order was delayed. It arrived 5 6 7 9. I don't know how long the order should have taken to arrive. Until we opened the package and realized that the belt...

Buyer failed to collect from InPost locker in time

I sold an item and the buyer generated delivery via InPost locker. The item arrived, but was not collected in time, so has been returned to me.I have contacted the buyer who would still like the item, but we are unable to work out how to arrange paym...

Seller's should not be allowed to refuse returns for items that don't fit

I bought a baseball cap which was advertised as one size fits all. The cap I received was tiny and definitely wasn't what was advertised. I sent a return request which was ignored. So after 2 weeks I contacted EBay's customer service. I was told by a...

Incorrect eBay prepaid label

Hi I sold an item on ebay the buyer paid, so I downloaded a prepaid label for Evri and sent it off the buyer contacted me to say the item had not been delivered it turns out that the address on the prepaid label is wrong, the tracking number belongs ...

Collected an item

I purchased an item to be posted, then purchased from this seller so decided to collect, not bothered about the £3.50 P&P paid for the one item, all I want to know is how to show the purchased item as collected, instead of still being posted and trac...

Resolved! Two items Ordered but only one received

I Purchased 2 items from a seller and only 1 has arrived in the box although ebay is saying both items have been delivered. When I have tried to say an item is missing it says I have to wait a couple of days as it could still be on the way. How is th...

Bought a motorhome advertised here

Bought a motorhome 137169182186 and paid bank transfer but on the first time of use two weeks later I find it’s leaking I then search paperwork to find it was leaking back in 2014 and the previous owner to me bought it in 2012. Clearly not as describ...

Scammed again

Hi I bought a Bluetooth speaker but it broke straight away and the seller had removed the listing and just ignored my messages. What can I do about this? The automated bot doesn’t understand and I can’t seem to speak to an actual human about this

Reserve prices

I recently saw an item with an offer , it was what i was looking for so bid the "asking price" for it. The seller took their time to say yea or nay. Then I get an offer three times the asking price, ie 100, buy now 300. Looking at this I saw that res...

how can I contact a live human agent to report Returns policy abuse?

A buyer opened 3 'Defective' cases, but their written comment explicitly states 'Not the type of paper I wanted.' This is an admission of Buyer's Remorse/Changed Mind."Because this is an international order (UK to Australia), a 'Defective' case force...

Global Shipping Programme

I have a buyer who wants to return an item bought from me using the Global Shipping Programme. The T&Cs state that the buyer returns the item with a label provided by Ebay. However, I keep getting messages from Ebay stating that I have to provide a r...

Resolved! seller metrics - what can i do about it?

so i have received an email stating my items not received rate is now high. the thing is i send everything immediately with royal mail mostly second class large letter untracked if under £20 and royal mail have been awful recently for both losing my ...

Resolved! becoming a premium rated seller

hi, i have received the attached email stating that not all of my listings qualify for premium rated seller status but all of my listings offer free postage with 3 days. i also offer an express delivery option too so im confused as to why i have rece...

received an item i never purchased

As the heading says, anyone else experienced this? Label attached (twices) says it is an ebay purchase, delivered by evri, rerouted from a drop/locker.

Posted a return back to the wrong seller

Good morningCan someone please advise me on this issue, i posted back a faulty return but by mistake the wrong QR code was scanned, i have traced the parcel to the wrongly sent seller and contacted them, they are saying they didn't receive the mistak...

You've received payment for this item - relist ??

Can anyone explain what the heading 'You've received payment for this item - relist' means - can you override the sale and return monies received and relist??

IT HAS ALREADY GONE BEYOND THE POINT OF RIDICULOUSNESS

Every month, the AI flags a set of three EDC items as deadly weapons—knives, axes, and who knows what else it sees—and takes my listing down.They’re just three pieces of metal with screwdriver tips and bottle openers.THAT’S IT !!! https://www.ebay.co...

Postage cost

How do I get more money from buyer for postage as he now wants next day delivery .

Unable to collect item but refund has been refused

Wrong address

A seller has clearly got their return address wrong and items keep ending up being “returned” to me, with the sellers name on. But I cannot for the life of me get in touch with eBay to let them know what’s happening. Because it’s not my purchases, I’...

Buy it now greyed out

I see I’m not the only person who suddenly and for no reason, cannot purchase anything on eBay????? The buy now option is greyed out and doesn’t respond, any ideas????

Text

Hi has anyone had any problems with pressing the buy it now, basket, make an offer or submit bid buttons as mine are refusing to press and item choice will not press either. I think it could be something to do with missing fields. Anyway if anyone ha...

Help with GSP refund

So I have sent the wrong item via GSP. Its a low value item so I havnt asked for it to be returned and have provided a full refund. The customer has requested a refund for GSP shipping costs and rightly so. I cannot refund at my end so I've spoken wi...

Buyer cancelling order

New to this - but just had a notification that buyer wants to cancel an order as “ordered in error”. Not a problem as I haven’t printed the postage label out yet however it looks like eBay will refund the buyer but then charge me for the postage labe...

Home Page

Anyone know how to get rid of the live auction feeds from the home page. Not at all interested in them

How are they able to get away with this decimation of an account in defects!

25-13184-597165359811762This is a case where i was signed up to ebays autotracking of the item from the item sold to being posted to arriving with carrier which they choose and then on to the buyer system and there was proof of the item arriving with...

Ads unresponsive

I’m a seller & have found that over the last few days my ads are unresponsive.I tried ads from other sellers & found the same.I tried using a different browser & different computer & found the same.Is there a technical issue with eBay at the moment?

post to Bahrain still not lifted ?

I am still unable to post to Bahrain, is eBay still blocking this country ?, as all others middle east countries have had restrictions removed .

Payments on hold

Suddenly the bank account and bank card I use are now not suitable and my payments on hold and ebay are basically saying stuff you. Has anyone else had this issue and if so what happened

Funds on hold

Why after my sold item has been delivered and positive feedback received is my payment on hold for a further 2 days

Hi

Is anyone else having problems getting labels for parcels

payouts

so i sold a keyboard but since i put the wrong name on the id screen i now cant collect my money. is there anyway i can transfer it to a different account or somehow change the name

EBay hasn’t sent my funds

Payment has sat for a week even though it’s been available to send for the last 5 days

EBAY SAID THEY RULED IN MY FAVOUR BUT IT SAYS DIFFERENT IN HUB

Please can someone help I sent a very expensive Pokemon card at first the buyer said they received it no problems and sent pics with my envelope in the background along with card in condition I posted it in perfect ! I was like Ur welcome good doing ...

Aksing for postage/payment policy

Does anyone know why my account is all of a sudden asking for a postage policy and payment policy ? So confused. I've spent over an hour trying to find an answer and there is nothing.

ebay refusing to refuse feedback

Once again - Its like talking to a brick wall with Ebay. I sold an item 6 weeks ago - A basic cheap plastic box for a few quid. The buyer opened a return request a month after delivery, saying he had changed his mind - I sent a follow up message via ...

Apple

Has anyone had a notification to link their account to Apple and then your account seems to disappear as you have known it for years

Main image not displaying

Have used dsers to upload products to ebay over past 6 months without any issues. Over the past few days although items load successfully to ebay, on my phones ebay app this happens

Shipping a cutlery canteen

I'm trying to list a canteen of antique cutlery which includes a carving knife & fork. eBay has removed the listing twice now because of shipping policies. I've tried setting the shipping to UPS 18+ age verified signed for but that was rejected. I've...

Overseas buyer won even though UK only selected?

An overseas buyer from Uganda has bid and won my auction. Why has ebay allowed this as I've picked UK only and opted out of global shipping setting. Any help appreciated

Account restriction

I submitted a form like ebay asked me know regarding closure of my husband's account due to him passing away. I now have a restriction on my account. I haven't asked for my account to be closed. There is no way you can speak to ebay. It's awful tryin...

Let down by eBay Global Shipping

Hi alljust wondering if this is normal and if anyone else has had this issue. I sent an item using eBay Global Shipping and the tracking shows it got to the other side of the water but then got lost. My buyer obviously started a claim but eBay gave t...

Resolved! VAT number and registrated business address

Hello ebay community, I bought from a business via their "uk" outlet - they're based in China. Checking their VAT number it appears they are registered to the local HMRC office. Is there any legitimate reason this would be the case? I've checked othe...

Unfair decision in favour of seller

Can anyone help please. Ebay are totally unhelpful.Case 1. Bought an item and the changed mind before delivery. Seller agreed to take it back for a refund. When it was delivered we asked for item to be returned to seller and courier took it back. We ...

Ebay App

Hi is anybody having any problems with the App. Ive tries uninstalling and reinstalling but still wont work.

Ebay Fees

Is this right? Turnover £15K and Fees £12K There's only one winner here and it's not me. Do not take the offers on shops, priority etc promotions/ advertising as you'll end up working like a headless chicken. I worked my absolute socks off and ended ...

Item from germany not recieved but down as delivered

Hi all purchased an £180 item from Germany and ebay item update is down as delivered today ay 11:14 am but in fact not recieved and upon checking the more detailed tracking series of events on its journey the tracking states picked up today at 11:14 ...

eBay Supplied Wrong Seller Details for Court Claim – Urgent Advice Needed

Hi all, looking for advice on the best way to urgently escalate a serious issue with eBay UK.eBay provided me with seller details for a transaction after I requested them for legal proceedings. The information supplied appears to have been incorrect ...

Resolved! Confusion about Postage

Hi all, I have one item sold today. It says the buyer has already paid for postage. However, when I tried to print the code I seemed to have paid for the postage again - £5.88 has been withdrawn. So I really confused now - does this mean both of us h...

Home Insurance Recommendations please?

UK Business sellers that keep stock at home…….who would you advise that I try for a quotation to provide Home Buildings and Contents Cover that will include EBay stock?I have done a quote on a comparison site but finding the £450 quotation a little s...

Returns request help

I sold a playstation 5 console on eBay. Clearly stating the console is banned from Sony services and a picture of the error messagem my listing states no refunds due to the nature of the item. It is faulty as it's banned from Sony services.So the cus...

Can’t get in touch with seller

Can’t get in touch with seller past the time frame for return

why blocked buyer is still able to purchase from us

hello, we blocked the buyer a while ago, but he is still able to purchase from us, why is that? how to stop this, this buyer is a nightmare.

Infufficient postage fee charge - seller not paying me back

Hello everyone, I recently purchased a pack of glue sticks to use for making party bags for my grandson. Unfortunately, the glue sticks did not arrive in the time quoted on the eBay listing so my daughter made a quick dash to a local supermarket to b...

Sellers Guarantee

Hi can anyone inform me about this subject,if a seller offers a five year guarantee with a purchased item, then wont answer your messages when you contact them, what can be done.Also why is a chatbot making decisions on who should talk to a human, au...

asking seller to cancel an order

I bought an item 4 days ago and asked the seller to send it by special delivery rather than Yodel. Seller and I agreed she'd send me an updated invoice once she'd worked out what the new postage would be and once I had that I would pay. Seller messag...

seller on eBay

My eBay seller account has been suspended for some time. I'm wondering when I can resume my activity as a seller, as I have a large number of vintage items such as CDs, photos, antiques, and statues. I also have over 13,000 old stamps, some new and s...

listed price not showing correctly

listed for 500 stg but showing online as 600stg or near offer - What is going on!

Purchase history How to contact eBay by phone

Purchased item does not appear on my purchase history not arrived

Speaking to e bay by telephone

How can you speak to an agent by telephone

Damaged light refusal

Ordered a car light that came damaged, i refused it and sent it back then and there.Contacted the seller and said id refused it.They said thats fine we have a 30 money back policy.I applied to get a refund through e bay they Then proceeded to say to ...

Resolved! Listing hidden due to alleged policy violation

I've had a listing hidden due to allegedly offering to buy or sell off ebay (item 394255792142) Since there is no such offer in the listing I filed an appeal, this was over a week ago. Then yesterday I get this email "Thanks again for reporting the l...

charity page -search listing returns an error

I run a charity page but when anyone goes to it, they find the first page showing 20 items, but if they click for the next page or ask it to list 100 items to the page they get an error - "Something went wrong. Please try again." They also get this e...

Would anyone know how to close my account?

I have tried to close my account as I keep getting offers for an item I believed to removed weeks ago But ebay says I have active items This is frustrating and I cant seem to get around the automated bots Any help please?

partial refund, ebay gave more than agree

i agreed to a partial refund and Ebay have given 70p over what i agreed, i know its only 70p but im narked that they just did it. For extra context i had a lot of problems processing the payment but was told over the phone that it had been done, but ...

Item returned - Refused Refund

Bought item but did not fit product until 8 months. Product did not fit my vehicle. I messaged before i bought to ask if it would was told yes. I messaged them and told them it didnt fit and could I return knowing it was well passed the return date. ...

Return and refund

I purchased 3 pairs underwear which don't fit how do I apply for a refund for all 3 pairs ? When I choose the item it only refunds for for 1 pair do I have to choose each pair individually to get my full refund ?

I can't fill in the document section on returning an item.So I can't return it on here.Help.

As I said.I rent put a picture or document in the returns part on this site so I can't return it. Please help

item purchased without my authorization fraud hacking into my account

On May 24th, I purchased a game and another one on May 23rd. This purchase was not visible, it was hidden. I only received a message from my bank that the money had been withdrawn. My account was hacked, I changed the password for my security. Please...

Account stuck on time away mode

Hi - I was away over Easter & used the 'time away' option - usually works fine however this time it's caused major problems. While the settings say the away time has finished, when buyers try & pay for items - they get told I am away & are unable to ...

eBay charged me for and undelivered item without notifying

A few days ago, a buyer contacted me about an item that was not delivered to them. This was the first time this happened to me. I had obviously posted the item as I always do and tracking information was attached to the order. I could not do anything...

Trademark Infringement and Unauthorized Sale of Dr.esthe Products

Hello, This is Mothers Cosmetic, the headquarters of the Dr.esthe brand. We have recently confirmed that Dr.esthe products are being sold without authorization on eBay Shopping Korea and the UK eBay site. We would like to ask whether it is possible t...

Label generated, tracking number received, but no QR code received

Hi, I generated a label, tracking number received, but no QR code received. Need to post today, so help would be much appreciated, thanks,Sylvia

Cancelled transaction and difficulty getting eBay to release a stuck refund

I ordered and paid for a ride on mower on 11 Mar 2026. The order was cancelled on 9 April 2026 because the seller provided no details of where or when the item could be collected. The item was also declared faulty and although the seller attempted to...

Hi all I’m locked in Request Closed

I’ve purchased an item, it was delayed in “simple delivery” with Envi. I made a request and eBay cased it and finally it was progressed to delivery to my click and collect place but on the day it was due the item had been sent back to seller. Which e...

Postage

the buyer wants me to delay sending the item till the 6th June but the label says post by the 3rd June on it so I'm not sure what to do can someone advise please I am new to these printed labels and not sure if it is ok to use the label after the 3rd...

Refund after money back guarantee

I bought a bicycle and had it delivered by courier. Unfortunately, my courier was unable to pick it up at the time we had originally agreed. We agreed to try again in 2 weeks. Unfortunately, the seller has not responded to my messages since then, so ...

Sellers lying about dispatch times.

Is anybody else getting very fed up with a lot of sellers lying about their dispatch times. It's happening more and more often on Ebay. In the sellers advert they state an estimated delivery time and this is seldom accurate anymore. I've just had to ...

I have a payment that should be in my eBay fund, it's been three days now

I have a payment that should be in my eBay fund, it's been three days now since it said it should be available but it's not there.

Bank account verification does not work

Is anyone getting paid by Ebay and why isn tthis being resolved. i ahve jsut compiled 30 items from a clear out prior to a move, On the last one I went to enter my bank details for payouts and keep getting an error message. Surely this defeats teh wh...

Verify bank account

Has EBAY or anyone else managed to explain how to overcome the Cant verify your bank issue and why EBAY agent is not responding at all despite the waiting time showing as 2 minutes I have sold two items but cant get paid out

RETURNS MADE BUT NO REFUND

Hie Community,I returned and item and tracker shows it was delivered but ebay step in is not working for me; it tells me the item is on its way . time is expiring . the Seller is not responding neither. What can I do?

Item not delivered and eBay closed my case. Evri delivered to a different address but refuse to help

So I purchased an item and it was delivered to the wrong address. I have raised an issue with eBay and they have closed the case as the tracking info says it was delivered. The address on the tracking info is for a house about a kilometer away and I ...

WHY is Ebay running so slow?

Not experienced it before, but it is like they have changed something recently, a cheaper update or something. Just listing takes an age, often leaving for minutes with a blank screen. My speed on my laptop is quick, checked it, all other websites wo...

late deliver by evri , and my flowers were dead, this weather didn't help, as it were so hot.. help

late deliver by evri , and my flowers were dead, this weather didn't help, as it were so hot.. i am a seller so how do i get help?The buyer allready ask me to send again the order,

Why are my listings no longer in alphabetical order.

Hi there. Can anybody tell me why all of a sudden my listings are not in alphabetical order Please. Thank you.

Fake items

Is it just me or has EBay turned into a haven full of counterfeits, I’ve purchased a Dewalt Grinder which is Fake and very dangerous ! And now I’ve purchased Apple earphone from three different suppliers that advertise them as “Original Apple “ but g...

Next day postage

Hi community Im loosing sales as buyers want next day postage- my listings have simple postage. Ive looked though all the guides and cant see how to give next day postage as an option Help!

new account and private seller

I am private seller on ebay. ebay deduct 2.94 on each order for postage label but i do not used postage label and dispached order independently. now how i get refund and disable auto postage label.

If large lithium batteries are now banned from being sold, why is eBay still letting some to be sold

As the title. If the sale of second hand lithium batteries and chargers are now banned. Why can I still buy a EV car and more importantly there are still listings for Tesla battery packs. You can even find listings for damaged ev's for sale, presumab...

My item has been lost by Evri, How do I claim?

Hi, I sent a parcel out to the buyer and I have had confirmation from Evri the package has now been lost. Evri told me as the postage label was purchased through ebay, I am right to claim through ebay and then ebay claim from Evri. I am wondering how...

Tracking

I would like to change my tracking number on the item I sold?

If you let the 30 days pass all you get from eBay is waffle & refusal to help

Little surprised at how totally uninterested eBay are when a seller has strung an issue out to pass the 30 days without ever seeming to have any intention of sending an item they've been paid for.I don't like to hassle genuine personal sellers, so wh...

Resolved! returning a block item

I bought a pair of jeans on Ebay which are smaller than advertised. I requested a return but the seller blocked my request. I now realise the jeans had blocked returns status. I have contacted the seller and they have now agreed to the return. Howeve...

Technical issue

Can’t buy it now, bid, add to watch list, message seller. Blank pictures when I scroll through. The buy it now blue button is a lighter blue. I'm using website safari on a iPhone se 1st generation. I can use eBay on laptop without any problems. I’ve ...

Accurate profit calculater

Is there an accrurate profit calculater available, there are many free calculaters on line and they all seem to come up with different results

The ebay buyer guarantee is worthless. This is a scam by ebay and they don't care.

I bought goods. Ebay advised that the items did not pass UK Standards. Seller said they would provide a refund but have not done so since 01/26. The ebay buyer guarantee is worthless.

I have clicked to arrange collection by Royal Mail but have not received any confirmation

I have clicked to arrange collection by Royal Mail but have not received confirmation

Do eBay use the QR/barcode number to track Royal Mail Standard 1st/2nd Class services?

Should Sellers add the QR/barcode number to sales dispatched using Standard Royal Mail 1st and 2nd Class service? eBay does not automatically add it when you generate a label. It is not clear if this tracking number is used by eBay. Some of my sales ...

Ebay just gets worse and worse - quality of buyers is at an all tiem low

What is happening with ebay, the buyers are terrible. I am a personal seller not a business seller (although we are treated the same by ebay), its just a waste of time now, at least 50% or more of my sales have been cancelled this year alone, due to ...

Stock Issue VIA Third Party Application (Mintsoft)

Hi,I’m experiencing an issue with several of my listings where stock is managed via a third-party system (Mintsoft).The listings appear active in the eBay UI (they show time remaining and are not ended), however no stock has been synced to them for s...

Item delivered, but not showing as delivered on ebay. I went through ebays delivery method.

Item delivered, but not showing as delivered on ebay

Item lost but ebay refused to help

I ordered an item on eBay, and it was marked as delivered. I contacted Yodel, and they sent me a delivery photo, but it was clearly the wrong door and not my address. I informed them that the photo does not match my property, but they told me to cont...

Seller sent item untracked despite locker delivery

I have bought an item with click and collect that has been sent untracked. This isn't possible because the address is for lockers at supermarket and general post cannot be delivered there. I opened a cancellation request, the seller rejected it sayin...

Seller won’t responding

hi I bought an item and when turning the device on, it’s still logged in to the old sellers account. We messaged him on the 9th may and didn’t get a response and messaged him a couple of days ago and still no response. My daughter can’t make her own ...

Cancelling an order

When an order is cancelled and buyer and seller agree, how long does it take to update the account and refund the payment?

Posting

Won't let me list an item something to do with shipping wen iv done it before

Adding postage for a large item to my listing

Hi fellow ebayers - I’m listing a Scalextric which measures 80cm x 50cm x 16cm so is outside the medium parcel available for simple delivery. How do I add the correct postage as I can’t seem to amend it at all. I’m a private seller, not a business. T...

Invalid Chessington tickets seller suspended account

Hello, We bought 9 tickets for Chessington world of adventures and got invalid tickets and seller closed his account please advise

What is going wrong with Ebay?

I have been dealing on Ebay for many years with no problems and 100% record. In the past month, I have had one item take 22 days to arrive; a car battery charger that left the seller but still hasn't got to me more than three weeks later; a tape deck...

barbados

can i dropship from barbados or is it restricted

Adding Tracking Number

Please I really need help on this. How do I resolved this issue? eBay is asking me to add tracking number on items that had been already delivered to buyers. I made these sales a month and a few weeks ago and I used a different currier to deliver tho...

Account On Hold

Hi All, Our account has been on hold for almost 6 weeks and i am struggling to gain a reason why, I have been asked to provide proof of delivery on all sold items by uploading tracking. We have sold many hundreds of items and as far as i was aware al...

Private or business

I promote my Greeting Card business through a shop. £32.40 a month plus extra fees etc.I can list 250 Buy it now items a month for the price.What I want to know is how someone can have over 500 listings and be listed as a private seller. Obviously ma...

seller issue

Hi all, I have an issue with a seller. I bought and paid for 4 items the item description was a perfect fit for me. I ordered, paid for them and received them, only to find the items were not as described. Contacted the seller who said no returns exc...

returned items sent back by seller

Returned two items before the return date Both items were returned by seller . Seller is not responding at all to any messages How can I get Ebay involved .??

INAD case opened does the Simple Delivery fee they paid get refunded from my balance

A buyer has opened an INAD case for a low value item. The return shipping label would cost more than they paid for the item. If I just refund without requesting a return am I responsible for refunding the money they paid to eBay for the Simple Delive...

Empty package

I have been sent a empty package posted thru my letterbox the item i ordeted would not fit thru my letterbox in the first place its big this is didgusting behaviour

Can I opt out of Simple Delivery for one higher priced item?

I am hoping someone can help. Private Seller - I use Simple Delivery ( post free) for most of my items. Works ok.However I occasionally have higher priced items and need to buy tracked/signed for postage.Can I opt out on individual items? Or do I lis...

Seller in GSP but USA buyer can't pay

Good morningI have sold on ebay for many years but am now quite confused. I am in GSP, USA buyer has bid ( I have no exclusions, and certainly not USA) but is unable to pay, saying listing quotes I don't ship to USA Item was listed under simple deliv...

How do I retrospectively change a grading for a review I've written?

Hi all. I've posted a review for an item I cancelled. No negatives, just didn't buy it so there was no need for a review request to appear! But it did and I completed it. I labelled the the review 'neutral' because I wasn't purchasing anything. But t...

Special Delivery

Hello again..yes… I still can’t crack this SD thing! so I have just sold two items to the same person.Postage was listed as SD on both listings.The buyer is in the USA.. SD doesn’t work outside UK ? so, can any king person tell me how to send a combi...

Bought spare wheel only to discover it’s 300 miles away!

I bought a second hand spare wheel for a Golf and paid straight away. As soon as I paid I realized it was not located within my set 60 mile radius but was over 300 miles away and collect in person. I instantly (within 10 minutes) of purchase sent a c...

Unpaid Item strikes

Hi allI just got into this big problem thanks to the negligence of the seller......2 weeks ago i gathered about 40 items to buy and put offers on each. I asked the seller to check each item for the language since they were from Lithuania & the seller...

Brought turbo of eBay

Hi I brought a turbo of eBay it’s been nothing but one hell of a headache as I hate to pay another £75 pound to release the item and when contacted the seller nothing not even a help when I finally got the item and fitted it to the vehicle it’s no go...

feature shop 1500 free listings per month?

Hi allI have a feature shop with 1500 free fixed priced listings per month. I actually have 974 items listed, all items automatically relistedOn my ebay invoices, I note ebay are still charging me insertion fees on average £47 per month, surely that ...

Leaving negative feedback for seller

I'm trying to leave negative feedback for a seller, but eBay keeps saying I need to wait 7 days before I can. The purchases were made on 14/05/26, so it has definitely been more than 7 days. Some of my orders are missing and some were poorly packaged...

Ending a listing -

Hi,eBay have refused to accept my listing for an electric Brompton due to the resale of the lithium battery. However there are already several listed from other sellers older / newer but all second hand. I have tried to end the listing I receive a me...

Item not as described, but photo was correct

I'm just after some advice here, but think I know the answer. I bought some trousers which showed as regular size in the written description, but when I received them they were marked as long. I had missed this in the photo (although it was clearly s...

How do I block a Business Seller who breaks eBay Policy by having a space in its name?

How do I block a Business Seller who breaks eBay Policy by having a space in its Username? The space appears to make it impossible to add that Username to my Exclude List.

Showing delivered but I don’t get my product

Hi I checked all footage from my cctv. nobody came for delivery at that day even i asked my neighbour also. I have got only notification for delivered.How can I get my parcel or my money back Please I need help. Thank you

Seller will not pick up item

I am trying to return an Item its an office chair it arrived damaged I contacted the seller to as then to organise a return. The made umpteen offers, I told then just pick up the chair. They eventually emailed a label, I had to go out of my way to fi...

Temporarily restricted from selling and buying on eBay because of concerns about your seller account

I have sold a few items as a business and received only positive feedback. On a recent business trip I loggd in from China and suddenly received an email We're here to help you get back to selling Hello fca_uk,We wanted to let you know that you have ...

FEED BACK

HI , I had to return an item as it did not work as should , I got a refund but then the seller put positive feed back on me but used it to leave bad feed back , ! this cannot be right the radio did not work and he was not happy I sent it back , I hav...

Resolved! Faulty/ recalled goods

I received an automated message from ebay telling me that something I purchased - an electrical item - has been recalled as unsafe. I do remember buying it, but when I looked through my purchases I cannot find it to pursue this with the seller. I've ...

Buyers postage address is incomplete buyer not responding to messages

When trying to process postage for item I've sold it say buyers address is incomplete. Buy is not responding to my numerous message requests for there postal address

Unfair treatment and judgement

Please confirm in writing:Why bids were blocked on my listing.Whether automated fraud or risk checks were used.Whether geographic proximity or account-linking factors were involved.What policy was used to restrict bids.Whether these restrictions affe...

How can I avoid being accused of trying to sell outside of eBay on a collection only auction

Hi. I have tried twice to list a bulky item that posting is too troublesome for me to deal with, so a collection-only auction. I have no interest in attempting to sell outside of eBay, but my listings keep being banned for that reason. The AI says I ...

Buyer has claimed item was defective when item is in worse condition than when sent out.

Hi, I'm after a bit of advice. I sold an expensive brand new dress with tags for £108. The buyer opened a return case citing that the item was defective/not working ie an INAD, stating as follows: "Hello I have just tried to unzip the dress to try it...

Defective charger/cable in "fully working" listing, seller refuses responsibility, eBay won’t help

Hello everyone,I received the camera one month ago but didn’t open it immediately. When I finally checked it, I found the charger and USB cable were completely rusted and non-functional. The listing clearly stated that everything was working, but the...

Report seller

Motorbike was listed no payment options other than contact seller which I did. We agreed price and pick up meet ( all confirmed by me in the item listing message section screen shot) spoke on phone twice beforehand.he wanted deposit sent by BACS whic...

How to claim warranty on faulty dashcam from approved repair centre

As per title Approved eBay repair centre , 12 months warranty , no response from them through eBay. how do I get eBay to step in and help resolve this please ? Thanks , Andy

I’m trying to return an item I bought but it’s not showing on my purchase history

I bought some tyres on my account (not a guest account) and requested to return them. I received a return slip email but everything I click on it there’s an error, the items are also not showing on my purchase history? Have I been scammed?

Cancel a purchase from a psychopath

Cancel a sale to protect myself from a psychopath seller

Help with my account

I REALLY need help,so I sold an item and it was collected in person, the person has collected it and I scanned the code etc, my payment is on hold until my bank account has been verified, it was verified 7 days ago they put a 1p in etc, but my money ...

Message system technical issue

I recently sent a buyer a message which they never got and when I looked in my sent items it had gone from there too. Another buyer told me they thought they'd sent me a message, couldn't find it so sent it again. I got the message twice. Another buy...

I need to talk to a human

I need to talk to a person

Seller Refusing Return eBay Arranged

Bought a guitar that arrived damaged. Seller shipped without insurance. He offered 10p refund so I asked eBay to help and they ruled in my favour and sent me their return shipping label. Courier attempted delivery twice. Seller refusing delivery. Wha...

car selling description not showing on the listing

I have advertised the car for sale, and entered the description manually about the car. but is not showing to viewers and they can't read what I

Linking Personal Bank to Sole Trader Business account

Hey all, im trying to link my personal lloyds account to my ebay account as im switching it from a private shop to a business (sole trader) so i can access discounts etc cus i sell pokemon card duplicates, and whenever i try to link it its just sayin...

Refund

Hello,I purchased some waterproof trousers back in January. The first time I wore them, two weeks later, they ripped and I realised the rubber coating was defective. I contacted the seller for a refund and they said they would 'get in touch with the ...

Refund

If I bought an item and it came from Dunstable , and return it , do I return it to where it was sent from , as eBay has the return down as China .! Do I send back to the postal address tracked ? I’m lost

Refunded item but buyer still wants it

Hi! I refunded my buyer but she still wants the damaged item (not yet posted). How do I create a new invoice for just the postage? thank you!

Verify age

HiI have just tried to buy two garden power tools. eBay wants me to verify my age. This is fair enough as I am already verified to buy nicotine vape juice and only had to do that once with my driving licence and have never been asked to verify my age...

Item not shipped by seller, now past 30 day refund window

How can i resolve this. the seller near shipped the item. tracking info was given, though it shows that they never made the drop off. no refund given by seller and not answering messages thanks in advanceRoss

REFUND FOR ITEM NOT RECEIVED TODAY 26TH MAY

ITEM CANCELED ON 14 TH MAY TODAY IS 26TH ITEM NOT RECEIVED.PLEASE ISSUE REFUND ASAP

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How do i get to speak to a human from ebay, this site is stressing me out im about to delite this acvount and forget hole thing, nearly 2 hour now just tying to sort a basic problem, fed up now and got stress head ache

Sending lithium ion battery

I have just sold a lithium ion battery , and gone to the post office for advice on how to send it .The woman at the post office said you can't send them but loads of people on ebay sell these sort of a batteries so what can you do .

Shipping question to an item sold to a U.S. buyer

I received an email from eBay asking me to print off a prepaid label. I did so and the label has the buyers address in the U.S.A. On the e-mail sent to me from eBay asking me to print the label it states that I should post to "International Shipping ...

‘Simple Postage’ !

Anyone else had to post something ‘oversized’ because ebay didn’t offer it in the listing they then take £8.40 from me anyway for a ‘prepaid label’ that I definitely didn't ‘prepay’ then subsequently paid another £22 at the post office to send it! Ro...

No movement

I sold & posted an item. The tracking information was received, but since 19th of May the status has not moved from ‘processing at our hub’ with Evri. The buyer has understandably reached out, but I’m not sure there’s anything I can do to help? I’ve ...

Pricing Shipping to Ireland, not UK

A prospect wants to buy an item of mine, Levi 555 Jeans, on eBay which were advertised with postage in the UK addes at £2.94. Link Below They are in Ireland and want me to ship there, but there's no way I can see to detrmine how much the postage will...

Feedback sales number is rising but the feedback and name of buyer is not being added. Why is this?

My last 4 sales buyers have left feedback as number went up by 4 but there is no actual feedback left. I block users who d not leave feedback as i always do deals for people then selfishly they get what they want and cannot throw me a crumb. So i am ...

Address errors

Due to an address error on 2 listing's, I had to manually write addresses & pay for postage myself, however I then couldn't mark the items as dispatched. I contacted customer service & they said to create the label & the item would then be marked cor...

Resolved! Seller denies providing return label on opened case for defective item. How to ask ebay to step in?

Seller denies providing return label on opened case for defective item. How to ask ebay to step in?Hello, I've opened a return case "Item defective" but seller does not provide return label saying it should be at my expense. Where to find link reques...

Does this sound right?

I purchased a Dyson hoover of a member. He has messaged me since saying his account. Has been banned and if I want to still buy then he’s given his phone number and I can transfer the funds to him and then he’ll post. ive put a request to cancel orde...

Reporting a seller

EBay have. Dismissed 2repots about a seller saying they could not find evidence in my report. My issue is a seller has messaged me sending me a screenshot of his reply from eBay customer services I believe this message tobe FAKE. The grammar is poor ...

payment on hold

Someone please help me this my very first time selling on Ebay I have posted the item but have received No payment it just say's Funds on hold on my account What have I done wrong I'm panicking here.

Prepaid postage

My buyer bought 2 separate items from me and paid for postage for each item. I realised that it was the same buyer so put both items in one package. I didn't print the other label. Ebay now think I haven't sent the item and the buyer won't give me fe...

Car Sale awaiting payment

Hi, I hope someone can help.I sold a car yesterday on ebay. The buyer says he has sent payment but ive not received it and there are no funds on hold.It only says "awaiting payment" in my account. Ive messaged him and he says its sent and he has a co...

Spam Notifications

I am fed up with eBay spamming me with junk notifications. If I see a red dot on my eBay icon, it means I have a notification. If I get one, I immediately open the app, login, go to Notifications and see the important messages relating to my account ...

Refunded items i now want to sell

I have 3 items that i refunded , as when i came to post them i had misplaced them. I have now found them. The buyers all still want them, but i dont know how to invoice them again

I’m very dissatisfied

Hi I’ve brought 3 tins of Pumpkin purée on the 9th of May it still hasn’t arrived and the seller won’t respond to any of my messages or refund back my money! I’m not happy

eBay won't allow me to bid

I have been using eBay for 25 years without issue and have 100% positive feedback.Suddenly today, I click the "Submit a Bid" Tab, get the usual box and, ..................... it is blanked out and I can't actually fill in a bid.That may have cost one...

Disputing a refund request

A buyer is demanding a full refund for a cd box set that he claims doesn't match the description, he had previous to listening to the cd given me a glowing review totally happy with the overall condition, but upon listening to the cd realised that it...

: Request to manually complete order and release funds (Buyer provided late address)

Hi eBay Support, I need assistance manually updating an order status to "Delivered" and releasing the held funds. Order Number: 11-14624-76245 Item: 10 ml Peppermint Essential Oil Carrier: Royal Mail Tracking/Delivery Reference Number: QF896299824G R...

Fee deduction

Ebay regularly cutting some kind of fee against my listing in the name of " Insertion Fee" what is this for can anyone please guide

Item removed because of violation

I advised an Italian army belt and it was pulled as according to EBay it violated their ‘Police’ equipment policy. After contacting EBay I got a copy & paste reply that it violated their Police policy. I even attached a copy of another listing sellin...

my medical order never turned up,

my medical order never turned up, i sent numerous mssgs to seller, not a single reply. no refund. cannot contact ebay. what can i do? hey got my money, i have wasted a lot of time when i am ill. i wonder if the seller has met with a serious situation...

Resolved! Wait! Buyer may still be shopping! 3 Hours!

So now a new eBay system irritating function. I try to end listings so they can be paid for and got ready for next day postage. Now there's this daft 3 hour wait that from what I gather could increase to a week! Just to allow combined shipping. That...

Postage by eBay

I don't use eBay postage I prefer to buy postage myself on my recent sold item I have been charged by eBay how do I opt out of the postage by eBay ?

Removing a bad review

I could never find the right location to get rid of a bad unjust review Seller cancelled my order without my permission because the auction didnt reach the price they wanted. Stay far away from this seller. this review here is a lie, and there is evi...

How to make sure the item is authentic?

I have bought trainers from “Japan” and I want to make sure they are genuine. how can eBay help me with that ?

ripped off

I'm being forced to buy something I DID NOT ORDER! I'm livid, been trying to buy a particular item but can't shake this other item that I only viewed and now seems to be locking me into a sale. This is the worst, most infuriating situation Ebay has p...