Member To Member Support

Inpost item stolen. Locker was empty

My item wasn't present in the locker. Just an empty packet. As I've opened the locker, eBay thinks I have the item. I cannot see how to raise this as an issue with eBay. I've notified Inpost and the seller.

Not full refund

I bought a bike for the asking price and it turned out the bike wasn’t for sale as it had already been sold! I asked for a refund but did not get all my money back. I know there are eBay fees but this seems totally unfair that I should lose out when ...

HS Tariff Code for Channel Islands

Hi, I’m a private seller in England and a buyer from the Channel Islands has purchased an item from me. It’s a gold-coloured metal disc chain belt. I understand that I need to fill out a CN22 form and that I need to describe the item and include a HS...

Annoying unsolicited offers can people be reported.

I get people sending me messages with unsolicited low offers of request like "How much cash" . Can i report them on eBay. Especially as my items are not open to offers.

Global shipping programme

I have only ever sold in the UK but would appreciate other folks' views on Global Shipping Program - is it as simple as described? Hoping to sell vintage t-shirts and merchandise which seem to sell better overseas. Thank you.

No supply of pick up address and no response

There's no response from the seller and no pick up address supplied. I have paid for it

Bug

I am trying to print off a delivery label. It is saying you have a bug contact ebay for an update, mystified, can somebody advise please

No item in package

I ordered a card the other week and when a package arrived it had been opened and there was nothing inside. It was only a cheap card around 4 quid, I messaged the seller immediately to see if there was anything they could do on their side as i've not...

Buyer asking me to email them off the Platform

Im currently selling a Breitling Watch on Ebay and I've had two separate buyers making offers. Agreed an offer with the first one but he wanted me to not use the eBay platform and go directly through Paypal which I wouldn't do. He also wouldn't write...

About account

Dear, I have completed all the required things. So please, I request you to reopen this account. If anything else is still required, please let me know and I will complete it as well. , the agent told me that my account would be reopened within 5 day...

Someone would like to return something but I do not except returns I never said in my add it was wif

Someone would like to return something but I do not except returns I never said in my add it was wifI how do I go about this please as the buyer should of read the add properly and done some research before buying so it’s not my fualt

Won a bid and paid for it but the seller says he broke the item

Hello, I won a bid and even paid for an item but the seller just messaged saying he broke the item while packaging. What should I do?

Laptop repair

Hi , so I bought a laptop repair service , I have send a laptop to him .I was waiting ages guy wouldn’t reply . So I started a case .. guy is replying straight away : Here is some pictures I have been to hospital . Health problems . I’ll do it asap ....

Buying a cutlery set over 18 process a credit card I’m 66 an confused think about going with amazon

Why can’t I buy a cutlery set with a debit card I’m 66 years old filled in age verification an now it wants payments with a credit card wth confused

prepaid royal mail. How can inform ebai about it, as

I have sent my parcel with evri i stead of prepaid royal mail. How can i inform ebay about it, so they can get the co formation of delivery and give me the money?

Is it just me? or there is absolutely no way to give feedback to real ebay staff about real matters?

Before I begin, I've been a seller with other accounts when I could be bothered. So I know how it feels the other way round.eBay seems bereft of humanity. the few means of giving feedback tend to be absolutely trivial things like ''how does this new ...

items that were collected still in orders

I have two bags of jewellery that I was selling, in one order. The buyer came to collect them. She gave me a code that I typed in and the order was changed to collected. This was weeks ago. This order is STILL in my orders list and it says that i nee...

Age Restrictions added to auction listing without my knowledge - several people couldn't bid

I listed a vintage bricklayers' trowel as an auction listing, shipping was added as normal 'Simple Delivery'. I have sold several of my collection of trowels in the past and they have always shipped by straight forward Ebay SD. The trowel sold for si...

Sofa

I selled a near to new sofa for only 20 and nothing wrong with it , i even reduced it for the buyer as she said she just got a new house to move onto with her children. Also she had no money until friday i reduced it for her and held it on ebay until...

Sending an offer

I have an item for sale and it’s being watched by a buyer .. I’ve been prompted to send an offer by EBay but when I put the offer price in the send offer tab remains grey instead of blue so I can’t send it .. any ideas as to why this is ? Could it be...

Prepaid label

I didn't use the prepaid label & instead sent by Special delivery at my own expense. Buyer had received item and has left positive feedback but can't mark item as delivered. Can anyone help please regarding how to release funds now?

QR codes

Hi is anyone else having problems getting the QR code on your phone when taking your post to the post office it just keeps taking me back order page

Knives & Bladed items policy

Ebay's restrictions are becoming ridiculous now. This month's removed items are an electric corded planner & a pair of salad spoons.. neither of which would be anyone's weapon of choice !!

Posting the order/want to change the courier

Hi, I've recently made a sale ,the wheel nut in red background, but the royal mail courier is costing me more than expected, I want to change the courier to evri, but I'm not able to change the courier, could you please do it from your end or suggest...

What is Ebay doing to the code throttling search results to make them load so slowly?

What is Ebay doing to the code, throttling search results to make the pages load so slowly, and blocking any functions while they are doing so? Any search, for any item ... the search results are taking 15 ... 30 seconds to load, while in the meantim...

I never cancelled my order and never ordered as refund yet I got an email that a refund was issued!

I bought an item on the 15th of May. On the 18th of may I get at email from eBay saying that the item is marked dispatched. 2 minutes lated I get an email saying the money has been refunded. Any clever person out there what this means? I never ordere...

Order collected but now it says it has a policy violation

I listed 3.8m Heavy Duty Multi Purpose Straight Telescopic Ladder Extendable Aluminiumand it sold and got collected. Now it says the order has a policy violation but I can not find out what ?? What have I sold that I shouldn't have ?

2 factor aithentication

How do I turn off the 2 factor authentication? If I can't turn it off rhen I am going to stop using ebay. It's a damn inconvenience, having to get the landline cordless phone from another room when I do not have whole house coverage & the call drops ...

ADVICE ON SENDING A HI FI RACK THAT HAS TO BE BROKEN DOWN INTO 7 CONSTITUENT PARTS

HiI'm at my wits end trying to find advice on how best to send a hi-fi rack I have sold. The rack consists of 3 aluminium frames and 4 toughened glass shelves. Each of the 7 items requires individual packing, which I have arranged. My enquiry is how ...

Removal of item by ebay

Hello, so I have listed a Sterling silver bookmark with eyeglass which eBay have removed under their bladed item policy but there are plenty for sale on ebay? My item isn't even pointed as many are for sale. I have appealed the decision but I am not ...

Human contact

I am in a highly delicate state, and my blood pressure is rising to dangerous levels! Is there any way I can contact a human agent about my advert?

I would like to cancel a add I put on eBay this morning for a radio cassette player

I would like to cancel a advertisement I put on eBay this morning for a radio cassette player I have changed my mind about selling it it is no longer for sale please will you cancel my add on eBay yours sincerely Mr m henshaw

selling

I have just sold my first item but I cannot despatch it. I get stuck on the 'buy postage label' page. Every time I click 'buy postage label' an 'authentication' box appears on the page, it tries to open but fails, disappears, and I get a 'Something w...

Who is in the wrong here?

Hello, I used to sell account here on eBay, I know it was bad and I will never do it again. I would trust the buyer and would send the account first and let them send the collection code afterwards. This time, when I sent the account details, the buy...

Payments for items

The money shows as available in my eBay balance since May 15, but today is May 18.

Selling a item

I've just listed a bicycle for sale and eBay are saying it's prohibited as it has a battery, however it's not an e bike and I haven't said anywhere that it is , I've sold over 100 items I have perfect feedback, I can't edit or even delete the ad or c...

pick your brains re a postage query

Hi I have sold a small item, buyer to pay postage. They have paid postage of 91p, but I can't print a label, it just keeps taking me to a "buy postage" with options, but I can see the buyer has paid. Is this because the buyer hasn't paid enough posta...

E-Bay has frozen my selling account.

As the title says my selling account has been frozen because E-bay says my bank stopped a payment, my bank has confirmed it has no information of such an issue. I am getting no where with E-bay to the point that they wont discus this by e-mail as I a...

Buyer left negative feedback by mistake

Hi. I have received a negative feedback from the buyer and I think it was left by mistake as the feedback is "nice" but it's under negative reviews. Is it possible to remove it by Ebay please? I have send a revision request to the buyer but nothing h...

Parcel too long

I have sold a very light item on Ebay but its 161cm long. No Royal Mail service at this size and couriors prices start at more than the item is worth what can I do here?

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Buying something on ebay advertising as stanlees steel its aluminium painted over went to use it this weekend and it bent saleing some thing that not

Item returned after 3 failed delivery attempts,via evri,also damaged and missing items in return.

Item returned after 3 delivery atemtps on the tracking history.Also it has been damaged and ripped open and missing a item and returned to me in the condition in the picture.Where do I go from here asni cannot find my problem listed.

I'm unable to place a bid on my laptop

I'm unable to place a bid on my laptop, when I try I get a message come up that reads 'There was a problem with an eBay internal system or process. Contact eBay developer support for assistance (2003).' I am able to place bids using my phone.Has anyb...

I never received my items

Hi My tray of rings that I bought from a seller, was returned to the seller and he never resent them. I have just been on his page and seen the exact tray of rings this wasn't a cheap item it was £273'00 plus postage I feel like I have been robbed an...

Chasing eBay for my money getting nowhere

Sold an item and chasing daily for my payment every day I get told they’ve released and it will be ready in two hours some say 24 hours. Days later still not got my money. Called again today person just said 24 hours and he’s ending the call. Beyond ...

Active listings not found in Search

Active listings are not showing up in the relevant category when I use the filter for sellers based in the UK. I am a UK seller, but cannot find my items despite the fact that my seller listings shows that these items are active.

Golf Shoes - Seller Non-response to faulty item

I recently bought a secondhand pair of golf shoes which were advertised as Footjoy brand. Upon arrival, although they were not the brand advertised, they looked to be a very comfortable shoe and as I was going away for a golf weekend one day later, I...

guest check out item not deliveered

So how hard can it be? item not sent/delivered/recvd, but Ebay, and the seller are not answering. Its so hard to find out how to get my money back. No one is listening to me. How do i get Ebay to investigate?

Royal Mail and the ending of Adult Signed For

I recently sold an item (a set of knives) which required "Adult Signed For". When the listng was created I used Royal Mail but since then and it was sold Royal Mail has discontinued this service, Unfortunatley I did not update this listing to reflect...

received an email from eBay that was extremely confusing is it a scam, I am wondering

I received an email from eBay, wondering if it is a scam.i bought an item March. Reported never receivedeBay paid me guaranteed in April.16th May receive email saying delivered my security camera shows door letterbox NO POERSON delivered to me that d...

Resolved! Postage rates and cover for loss

How can I find out the maximum value an item I am sending with Simple Delivery I will be covered for in the event that the item gets lost? I am selling an item worth £61 but Simple Delivery has selected a standard mail service that ordinarily would o...

Collection

Hi ive got a sale but the person is local and im delivering it personally,even though ive got lables for dispatch but I can't change it any ideas.

Seller declines to accept a return for wrong item

I ordered 10 set dvd uk version of 2 series. Was sent 5 set dvd Dutch version of one series. Contacted seller and he said he would rectify. I waited 3 weeks but nothing came. Asked for return details to send back the wrong item still shrink wrapped b...

Buyer requesting total but can't send invoice!

Please help - I have three orders when buyer has requested total before payment (one they have ordered 2 items and want to combine and one where there was option for collection or delivery). In both cases when I click on send invoice action, I get a ...

Counterfeit item purchased

Hi I purchased a bottle of perfume that my son already has (unisex one) on receipt of mine, he noticed the bottle and box was different so he checked the code under a scratch off panel to check it’s authenticity, it showed up as not recognised or alr...

Buyer not collected from my home

I posted two items of furniture on a buyer collects basis and they ‘sold’ almost immediately, however a week later, having given all requested info on my address, I have not heard back as to when he will come for the items. Since they are ‘sold’ they...

Resolved! Customer service number uk

Hi, please could someone help with a telephone number for customer service uk. I've tried every number I can find but all send me to the Ai agent that always tells me the it can't put me through to an agent. All the links it sends me are not related ...

Offering a replacement rather than refund

Hi If I offer a replacement rather than a refund how do I prevent the buyer getting both the replacement item and a refund at the same time leaving me out of pocket? Is it easier to refund them and then have them repurchase another

Postal Changes - Age Verification

We have just received an email for eBay saying they are changing all of our Royal Mail Age Verifiation postage from standard Royal Mail to UPS for the scissors we sell.We sell these scissors cost £5.95 and we offer free postage. The postal cost is £0...

Buyer failed to collect from InPost locker, item returned, how to resend?

Hi - I recently sold an item and delivered via InPost but the buyer failed to collect from locker within timeframe and the item has been returned to me. How do I initiate an InPost redelivery and send a payment request to the buyer for redelivery cos...

Resolved! Suspected counterfeit item

I recently bought an item from Ebay (an electrical tool-so needs to be genuine for safety), which was listed as being shipped from the UK. I then received a tracking message stating that the item was being shipped from China, so alarm bells have star...

Not able to generate my delivery label and QR code for sending an sold item

Hi, I cannot generate my Standard Tracked Delivery label and QR code via Royal Mail, for sending a sold item on eBay. I’m not sure if it is because I have missed the delivery date ? If so, how can I rectify this issue. Please help!

So no insurance for seller or buyer

We sold a large machine to a buyer in Canada at the beginning of February and we have to pack these in two large parcels 28 kg each to send through Ebays Global Shipping. as we have to buy the parts for it from various countrys, it takes a while to m...

Wrong address

Please help me i have ordered today with wrong address can i change it

Bank account verification does not work

Is anyone getting paid by Ebay and why isn tthis being resolved. i ahve jsut compiled 30 items from a clear out prior to a move, On the last one I went to enter my bank details for payouts and keep getting an error message. Surely this defeats teh wh...

Resolved! What's happened to "Request a call from ebay" ??

In the last few days the wonderful customer support option of "request a call from ebay" has disappeared and we are given the circle of doom options using AI and bots, driving you insane with 'follow this.." and press this..." etc etc. Ebay had a rea...

Address verification for business sellers - I do not want to give home address

Hi, As a registered business seller, eBay want me to complete account verification now that it requires that your address on file is a verifiable physical location and not a standard PO box. I work from home and I do not want to use my home address w...

Photos of a damaged in transit item

I have sold an item, a high value item. Which the buyer issue a refund case as it was damaged in transit. I have kept the amount paid and the buyer was refunded, but they also keep the item. They state pictures are uploaded, but how can the seller re...

Verify bank account

Has EBAY or anyone else managed to explain how to overcome the Cant verify your bank issue and why EBAY agent is not responding at all despite the waiting time showing as 2 minutes I have sold two items but cant get paid out

Combined postage with simple delivery private seller

How do I offer combine postage for multiple purchases bought at the same time, I have set up a postage rule but customers are still be charged the rates ebay sets. All multiple orders can fit in one box, I had a customer buy 6 items recently, the pos...

Selling

I sold an item for £5 they charge £2.49 postage and then 45p VAT they charge the customer £8 something and I’ve got £1.88. I don’t think it was worth selling because that doesn’t even cover the postage

Unordered 'order'

I entered a site,did not place an order,and found what I wanted cheaper elsewhere. Then found I had placed an order,paid with a card,entered its CVC but of course I had done none of these things - can I find a way to ask ebay for an explanation? No -...

Mobile phone

I purchased a mobile phone on ebay for £99.95 on the 8th May but have not received the phone I checked out as a day guest as I had lost my login details. The note on my bank statement is O*23-14589-36470 does this help me find the seller. ThanksSteph...

Clothing size format changed

This new format for listing clothes sizes is terrible. You can no longer put s/m or 18/20 for example and the suggest your own typing box has vanished. This is going to cause major ssues with wrongly sized sales and result in abundant returns. This n...

eBay contact

Has anyone noticed that help is now almost non-existent?All of a sudden I have had my funds put on hold. It has gone from next day to "2-3 days after item confirmed delivered. Some items are taking 10 days before payout. The only reason I am getting ...

Have i bern scammed

I have sold two items on ebay via an eBay email but this was not on the app. I received the labels to print off and posted I have had no tracking or notifications. Niw i gave had no payments Have i been scammed?

Item posted and confirmed received by buyer, but tracking doesnt show delivered

So i havent received funds from ebay yet for a sale, receives by the buyer, who has left positive feedback.... But for whatever reason, the tracking on the postage still shows as not delivered. What is the process here, does the payment come through ...

Vendor sent two ladders.

A vendor sent me two ladders instead of one. I have told them, twice. They say they will arrange collection. They have not.At what point can I assume ownership of the second item or charge the vendor a storage fee?

Resolved! Huraira Vault ARGOS Ilford

Sold a high valued item to a buyer in Canada, the address given for the item to be sent is Huraira VaultARGOS IlfordDoes anyone know if this is a scam or not, or how I can speak to someone at eBay about it?

Parcel returned to seller

Parcel returned to sender recipient at the shop refused delivery so I couldn't pick it up

Global shipping issue

Sold a book from UK with global shipping as an option. Buyer from Canada wins, only for eBay to tell him I won't ship to Canada. Buyer also states he checked before bidding and shipping to Canada was an option then. What to do?

Info

How is it possible that the seller has sold 1.1k items and has no feedback?

postage

I sell postcards and the 2nd class postage has been 91p for a small second class letter, but now when I click on postage, only a large letter appears, which is too expensive for a postcard. I cannot change it to a small letter.

Drop shipping

Hi all.Twice now found an item I wanted UK seller showing in stock package arrives from china completely the wrong item return label supplied from Ali express both times. Why is this allowed it's really disappointing and time consuming and costly rep...

No comunication from seller

Hi ive purchased a mountain bike. Buy it now price. Ive messaged seller to arrange collection and have had no responce for 4 days... Can anyone help?

how to combine shipping on ebay after two seperate items have been purchased

how to combine shipping on ebay after two separate items have been purchased and I have printed the labels using ebays simple delivery postage system?Buyer has asked to combine shipping afterwards. Not sure how to do this. Do I need to refund him tot...

Blocked from listing - new verified user.

Struggling to list item. Any help appreciated that isn’t AI. I am new user and have verified but still not allowing me to list.

Ebay has blocked 2 card payment from 2 different banks.

can anyone help.Ebay has blocked 2 card payment from 2 different banks. never had this issue before and use Ebay fairly regularly for many years.anyone know how I can get this resolved. thx j

Seller can no longer send the item

I have purchased an item but the seller is now saying they can no longer send the item . It states the item has been sent but the seller is saying they have not sent it . How can I cancel and get my refund

I can't integrate my Paioneer account with eBay.

I can't integrate my Paioneer account with eBay. The message says that my eBay account has data that does not match the Paioneer account.

Listing

I’ve entered my listing several times however eBay keeps removing it because it mentioned lithium batteries and chargers which it doesn’t mention anything like this on my listing. I’m totally baffled, I’ve tried rewording and tried different pictures...

Safety recall help

I bought a Creworks 30l ultrasonic cleaner last year. It had a product safety recall on it, when I go through my purchase history and click the item it is no longer there so I can't contact to seller? What can I do?

Frustrating

I’m looking for opinions from other sellers on whether this seems fair.I sold a rare 1980s Adidas All Nations TC Seigen tennis jacket for £39.99. The buyer contacted me on the day of purchase asking if I could send it urgently, so I made a special ...

didn't get a sylud

A seller hasn't sent me a stylus i bought 10th of May I was supposed to get at the 14th I waited 3 more days and still haven't gotten it. I contacted the seller but still haven't got a response yet.

Phone advertised brand new with faulty aftermarket battery

Hi, bought an Apple iPhone 13 that was advertised brand new unused. 3 months later phone develops battery fault and turns out has aftermarket battery fitted. So in my opinion the seller falsely advertised the product (still selling them now). Reporte...

Automatic re lists not worked

Could anyone tell me why a lot of my listing's have not been re listing automatically in the last 2 weeks thanks

Waiting to get paid

Hi all, sold some magazines and posted them on 11th May, delivered on 13th (I've checked as it was tracked). Buyer not communicating after three polite messages. When will I get paid? Is my question. Thanks

Charged fees despite order being cancelled

I've just had a buyer request an order be cancelled - I have tried to do so but eBay has taken the 'listing fee' already - surely this can't be right? How do I get the listing fee refunded before I refund the buyer?

Age Verification Removal

I've recently sold a "Planer Knife Setting Jig". The item is not bladed, sharp, and had no sharp edges in any form. However the algorithm has flagged it as requiring Age Verification from the buyers end. This is turning what should be £3-5 delivery i...

Postage

I've had a few buyers wanting to purchase yet when they go to do so it says seller won't ship to this area? Any ideas how to rectify this?

Ive had a listing suspended and don't understand why?

I've had a recent listing suspended, for a Brompton M3L folding bike. The reason EBAY have given for the suspension is that the listing contains LITHIUM BATTERIES. The bike is NOT electric and the listing does NOT contain any batteries. It is a stand...

Refund scam

Hi I’ve sold a tent online in pristine condition, the buyer has received the tent and damaged it when putting the tent up, claiming that there was dirt on the pegs (after he had used them…) eBay have chosen to charge me the cost and put my balance on...

Cancellation

Hi there.i got seller cancelled his order. Its pass 3 days. I couldn't approve it .how do I do it now please

Google Chrome not working properly with Ebay

Hi, For the past 3–4 weeks, I have been experiencing issues when using eBay on Google Chrome. I have already tried multiple troubleshooting steps, but unfortunately nothing has resolved the problem.I contacted eBay support, however they informed me t...

Resolved! Here are the listings you reported that are included in this decision: Item: 117163916701 Samsung HT

This is not a question of listing content. This is a case of fraud ! I purchased this item through eBay, all trace has disappeared, my purchase is not shown on my activities, I have proof of payment and initial recognition from the seller with confir...

still no refund

i’ve been given a refund but haven’t got my money back

Buyers who simply dont pay

When you place a bid for an item at auction you enter into a legally binding contract to pay for that item if you win the auction.....surely thats the LAW. So how is it ebay let people place bids,win the item then dont pay with no come back at all? T...

offer review page on app

after you've change the delivery address on/from the offer review page, do you find that the 'offer review page' continues to show the wrong delivery address?

Seller asked me for my national insurance number

The seller has asked me for my national insurance number? Is this required or am I being scammed?

Buyer has bought multiple items simple delivery buyer paying postage

I have a buyer who has won 7 items listed with simple delivery, obviously we are trying to reduce the postage costs, how do I send them as 1 parcel as there isn’t a way I can see to modify the postage option. The buyer is paying the postage and obvio...

Winning buyer cancelled the auction after it had ended

This has happened to me a couple of times. Can't believe it? Why is it allow to happen. Never used to be like this, when I used to list my items as an auction. It was difficult to the winning buyer to back out and you were allowed to leave negative f...

Account suspended and closed - £950 lost

I wonder is someone can help. I sold a brand new unopened Apple iPhone 17 Pro Max. The buyer contacted me to say the item was defected even though the Royal Mail Special Delivery stated the item had not been collected from the Post Office. I asked th...

Lost unsold items after 90 days

Is there any way to retrieve unsold and not relisted items after 90 days?Thanks.

Smart Touchscreen Wireless Earbuds

Hello, My listing was removed, and I do not understand the reason. Could you please explain what policy my item violates and what I need to change to list it correctly? Item title: Smart Touchscreen Wireless Earbuds I want to follow eBay rules and re...

Selling

Why am I not receiving the full amount for items I’m selling eBay are taking money off my last item should of got me £20 but eBay have only gave me £10 why is this and its been on all my other items I’ve sold I have another one in selling and want to...

Why is it impossible to contact a real advisor. Chat bot isnt helpful

I keep going round in circles, but can not speak to advisor

Resolved! Combined postage.

Wow! I just ordered an item from abroad and wanted to add several small fitments that go with it. I asked the seller to do an invoice through ebay to me for them all as one order and to include them in my main order which already has postage paid. Th...

Resolved! Refund refused.

I just had a return agreed. The seller ignored requests for a label and Ebay postponed the claim for 5 days for the seller to respond. The item I ordered was ordered using the sellers information provided by them. Now Ebay have said my refund is refu...

High heat comb straightener

Why can't I find a item I bought in October 2025 I didn't receive a 12 month guarantee with it

Withdrawing money to my bank

I have recently sold something- the money is only in my ‘ebay balanace’ not letting me withdraw to my bank account due to my account waiting to be verified. I have been waiting about a week for the verification to be complete which is quite frustrati...

My Funds balance looks wrong!

I have recently sold 2 items and should have £292 in my account but it says I have £242. How can this be right when it clearly says funds owed to me £92 for one item and £200 for a second? Is there any way I can check? Thank u

Account Suspended Without Clear Reason – Need Help

Hello everyone,My eBay account, which was around 3 months old, suddenly got suspended without any clear reason. I’m really confused because I don’t believe I violated any policies.I also tried contacting eBay chat support, but it’s not working for me...

Sent item

Good morning, I have sent an item using their evri label but it’s not registered that it’s been sent and they have received it . The buyer is ignoring me and I can’t find where to manually put the tracking number in for it to update , there is no opt...

Genuine claim?

Buyer stated item was broken (no, 'smashed into bits') in transit and claims refund. also claims to have evidence, (not apparently submitted). eBay paid refund, so all good. but I'd like to be sure the claim was genuine - how can I do that?

Collection Issue

Hi so I basically bought a 151 Pokemon Booster Box from a seller but he's got it down as Collection Only?I didn't see this until I bought the actual item and paid for it, I've tried contacting Ebay regarding this but I'm getting no where. Can someone...

Custom (temp, research, wish) list access

Can anyone tell me how I access items saved to a 'Custom list' please?I have saved a couple of items in a 'custom list' (found next to the delete item button), but cannot find an access/link to view the list.I've saved to 'temp list' but wonder wheth...

My all listing gets Policy violation i don't know why?

Hi,I don’t understand the issue with my account. As soon as I sold my first item, eBay suspended/restricted my account, placed my payouts on hold, and asked me to provide tracking details for the order. I always try to dispatch my parcels on time and...

Violation of "Battery regulations"

Posted 2 listings today, one for a mountainbike, one for a skateboard. Both were removed within minutes for "violating the Large lithium battery" regulations apparently. Neither contain any form of battery. Can't get any help through the chatbot, bec...

UK Account Suspended After Moving from Ireland — No Reason Given

Hi everyone,I’m hoping someone here may have experienced something similar or can offer advice.I recently moved from Ireland to the UK and opened a UK eBay seller account after relocating. I already have an Irish eBay account in good standing, and bo...

Resolve a listed item issue

I have an item eBay has asked me to resolve prior to listing but I can’t do anything with it? All the options are greyed out and I can’t delete it and start again? Any advice

Don't understand refund amount

I've had my buyer cancel a purchase for a legit reason, but before confirm it, I am confused by the cancellation details It says that the purchase price was £287.79 but that my Ebay funds are only £246.35 so I need to top up the rest of the refund fr...

CANCALED ITEMS SAME DATE AS PURCHASE 14TH MAY,CANCALLED SAME DATE AND NOT W\NTED.NO REFUND ITEMS NO

ORDER NUMBER 05.14643.41453 CANCELED SAME DAY PURCHASED THEM 14.-05.2026 SELLER IGNORING ALL THE MESSAGES IVE SENT ASKING TO REFUND ALL MY MONEY ASAP BK INTO MY BANK...STILL NOTHING AT ALL.ITEMS NOT WANTED AT ALL.AND NOT DISPSATCHED,AND IM VERY ILL F...

Buyer protection with regards to misleading sold-for price on auctions

This is only for auctions, not for buy now items.I want to know why the price shown for ended auctions from private sellers, on original listing page and also on sellers own sold items list, is higher than what was actually paid. It shows a buyer pro...

Cancelling an order when "a cancellation already exists".

Hi. I listed an item without the option to deliver. It was bought by someone who wants it delivered, which I'm happy to do. I've therefore agreed with the buyer that I'll cancel the order and relist it with the delivery cost added, and they'll then b...

Buying postage screen

Has anyone else noticed on the "buy postage" screen that you no longer have the helpful quantity of items sold - highlighted in red? You now have "1 item" in black font, it's only the pricing that tells you whether it is more than 1 or not? If you cl...

Fake item sold to me but can't send it back and seller wont respond

I bought a fake shirt costing £39.99 and the seller won't accept returns or respond to my messages ive contacted ebay and they said leave it with us but still not heard anything and it been 10 days

Fake gold

EBay won’t act immediately reliant on chat bots too much

Resolved! Refund Initiated before Item found

I’m looking for advice regarding a refunded order.The item was initially marked as delivered,but i couldn't find the item at pick up point, so eBay processed a refund automatically. However, the item later arrived, and I genuinely want to pay the sel...

Breast pump listing being removed

Hi, I tried to list my breast pump, but the listing was removed due to violation of Ebay policies. Has anyone had this problem? How could I go about that? Thank you in advance for any tips

A warning about a dodgy seller

Has anyone bought an item from a seller called ###? They sold my mother an iPhone 13 that’s was a mixture of different iPhones, we only discovered this when we took the phone to Apple and they said it was a dodgy. The refund time was two weeks which ...

Refund issued for to buyer who cancelled - have I repaid the buyer twice?

I have cancelled an order and issued a refund for a sold item believing I was refunding the monies paid by the buyer - but it seems it has been refunded directly from my Ebay balance = did I make an error in issuing the refund directly rather than it...

ITEM RETURNED

returned item to the address mentioned in the delivery parcel for the initiation of the refund procedure without using the ebay QR code to scan and paying it myself - so checking whether it shalln't be an issue. Moreover when can I expect a refund pl...

Bladed Policy nonsense

Products that are NOT bladed, sharp, pointy, spikey, jaggedly, constantly being flagged under this incredibly poorly managed policy. I cant even update a quantity now, on so many NOT bladed, sharp, pointy, spikey, jaggedly products its just gone beyo...

None of the tabs can be used to start an appeal or to end the list.

None of the tabs can be used to start an appeal or to end the list.Although the issue has been resolved, the error still appears monthly for this product, leaving the item in standby mode , and I can't do anything about it.Who can fix this problem?

Buyer trying to scam me. Scammed as a seller

Hi all,i’ve sold a 3.1g gold coin that was directly bought from Atkinsons (major bullion company). The buyer messaged me supposedly saying it was taken to a local shop and tested and wasn’t 99% gold which is ridiculous. I have the receipts and invoic...

Royal Mail lost my item

Hi, I sent a package(buyer paid for postage) Royal Mail tracked 48. Item arrived at Hounslow distribution centre 4 days ago and hasn’t moved since. Called Royal Mail and they said” if it hasn’t been delivered by Monday presume it’s lost and make a cl...

my account messed up

hi ever since i went into chat and asked someone to change my user name because the option wasnt there,they seem to have ruined my page ,i cannot make offers,i cannot click on my name top left,icannot report an issue goes to some connection terminati...

Reporting a seller issue

I have recently bought a fairly expensive item from a seller who has breached one of Ebay's policies. I'm dealing with getting a refund separately, using the usual process (in this case, it hasn't arrived). The seller is still selling on Ebay and con...

Resolved! An issue with the buyers account?

I have received a message stating that eBay has cancelled a bid on an item because there is an issue with the buyers account.However, I received this message after that same buyer had completed the purchase using "buy it now" and paid for the item. I...

Unsold boat Ebay asking £81.91, what is this payment demand for.

Why is Ebay asking £81.91 for an undold boat which I still own.

How to get Ebay to Invesigate a Seller

Last December I ordered a £1300 Growatt Solar battery system from a seller based in Spain. they immediately issued a tracking number but the item was not dispatched. they said they had transferred my order to their supplier in the Netherlands. After ...

Full refund not received

The seller agreed to take the return back- didn’t answer about refund, after I asked. Then finally said he’d refund me. Returned items with confirmation. The refunded amount is not the full refund I paid . I paid: the price listed, plus shipping/hand...

GSP not appearing on listing despite being enrolled.

My listing is for 2 identical plates. One has been sold and posted. The other a buyer in Canada wants to purchase but keeps saying GSP is not on my listing. I have highlighted GSP on the listing and ticked the international box as when I unticked tha...

Item title and description is different to when placed into basket.

This item's title clearly states that it is 4x the item "4 X good2heat Plus Microwaveable 2 Compartment Divided Container Plastic - Red"4 X good2heat Plus Microwaveable 2 Compartment Divided Container Plastic - Red for sale online | eBay UK However, ...

Variations

I've been using variations for a while now with no problems. Drop down menu listing all the books I have to sell.I want to change it slightly. I want a drop down menu with categories e.g. SciFi, horror, thrillers etc and when you choose the category ...

i want to return a book but seller says he won't accept returns

Is there a law under Consumer rights that I have the right to return an item within 14 days? Seller says he does not accept returns.

Item sent to my old address, undelivered

I placed an order, didn't notice my eBay address details were my previous address. After waiting in and getting a notification it was undelivered, returning to sender, I tried to redirect but had no joy. I understand that I'm not the royal mail custo...

Damaged and not as described

The item arrived damaged and not as described.The packaging was not adequate for a fragile embroidery machine and the box arrived damaged.After inspection I found internal damage including a torn LCD ribbon cable and a broken connector on the board.T...

Purchasing a large collection

i have been offered a large collection of models through Ebay, but I need to contact the buyer to find exactly what he has and how I sort out the ones I need. The seller has asked for my tel no or email, but under Ebay regs I cant supply this, so I m...

I have bought a fake item

Hi I bought a golf club a couple of months ago, but only managed to get to the course last week. I popped in to the pro shop to look at other clubs and asked the pro to look at my club. The pro said that the club was definitely fake and showed me a n...

Anyone else have problems with e-bay getting back to then within 72 hours

raised queries with e-bay through the automated chat and took ages. Asked same questions over and over only to be told it would be passed to 'relevant team. One week later i'm still waiting for a reply

CANCELED PURCHASE AND NOT RECEIVED REFUND OF ITEMS NOT DISPATCHED IVER

PUECHASED ORDER NUMBER 05.14643.41453 ON THE 14TH MAY,WRONGLY ORDERD,SO WAS CANCELED SAME DAY,HAD NO REPLYS FROM NUMEROUS EMAILS TO THE SELLER,ALSO ITEMS STILL NOT BEEN DISPATCHED AND HAD NO REFUND BK INTO MY BANK,PLEASE HELP ME GET MT MONEY BK

Possible scam

I purchased an item a few days ago from a seller for 130+ GBP the postage and postal method was part of the listing so I thought it would be a straightforward purchase. The seller waited a day or two then decided to send it via special delivery imply...

refund.

some one have any suggestions. i have an item that is overdue. i opened and overdue and spoke to the seller. the seller then sent the parcel with a tracking number, but ebay have given me a refund when i didnt want one .

Wrong Item Received

A seller recently sent me the wrong item. they asked me to send it back which I did through eBay but it hasn’t tracked. Luckily I have proof of postage. eBay hasn’t refunded me and I can’t email for help despite the ‘buyer protection fee’ what a load...

ebay blocking me contacting them

hello everybody quick question ,ok so i sell stuff on ebay and every once in a while , an item comes up as a policy violation so i file an appeal and as soon as someone human looks at it ,, it gets re instated brilliant but now i am getting the same ...

Ebay Closed a case and I haven't had the item back

I haven't delt with a return case beforeI sold a graphics card for £850 which was originally purchased for more I monitored the return under sell on the return on the case window and missed notifications I thought all information would be displayed o...

Delivery

Buyer left a positive feedback and buyer has received the item and confirmed delivery however eBay tracking failed to update. And I couldn’t get my fund now. What should I do now?

Taillight

Hi i am buying a taillight and i want to check how much to malta it cost pls

Over charged for postage label?

Hello, I listed an item with free postage. When I entered the size, weight and location, the postal charge was £3.38. It's a small parcel under 2kg. When the item sold, and I went to print the label, the cost was £4.06. I contacted eBay support, but ...

Payment

HiBuyer bought item which was meant to be posted but they collected.how do i now get paid as no code/scan?

How can I create multiple postage discounts for low-value items (as a non-business seller)?

How can I create multiple postage discounts for low-value items (as a non-business seller)? For example postage for each additional item is £2 I have the mandatory Simple Delivery system on my items for sale.

promoting listings problem

im not sure what has changed about promoted listings , up till now i always used general ad Campaign where i set a maximum percentage of 12% and the listings would automatically go to the recommended ad rate upto a maximum 12%, but now when i promote...

Part under warranty seller don't want to refund it but offering replacement

I bought a part about 2 month ago and became faulty after contacting seller he only offering replacement instead of refund.Also instead of asking all questions he was asking one question a day which took him over a week to come to conclusion they can...

How to reopen a refund request

I have open a refund request but had to close it till I receive the package , now package is received and would like to it back ?

Defective item - no response to messages and won't refund

Bought a pair of slippers which are falling apart within 3 weeks. Seller will not respond to messages and closed a return request within minutes with no explanation. Ebay "help" centre says case is closed, decision is final no appeal. Any suggestions...

No way of contacting seller

I made an order but received the wrong item. When I look in my purchase history it's not there. When I click the link in my order confirmation email it says 'Sorry can not find order'. All I have is an order number, but no way of viewing it or doing ...

Royal Mail collection, safe place

Hi, im selling an item on ebay, might be out during collection and they said i can set a safe space to leave it. I cant see anywhere where to set my safe place?

Use of my trade name ,,,

I cannot for the life of me work out how to actually report a trader useing my trade name of Veeleather the supply products that have been either the same ( except mine are custom ) or very nearly the same as what i have made in the past the specific...

Issues with posting

hello I sold the item a few days ago and I got a package ready to send off eBay goes through the dimensions and gives me a label I went to Royal post office and they will not accept the parcel since it was too two big in dimensions it were too long h...

Sold as spares repairs now wants refund as item not working

Hi i sold an item as spares repairs not tested now the buyer has contacted ebay for a refund saying the item does not work. Also he is stating that a game disc which is shown in the photo but not listed in the items he was getting was missing. I defi...

Buyer has opened return for item not working

Hi a buyer has opened a item not working return but has sent message on eBay stating that the return is because a disc was supposedly missing trying to get hold of eBay on live chat but can't does anyone know to contact them Thanks

Unable to access any details on eBay, buy, watch, scroll etc….

For the last four days I’ve been unable to use eBay on my iPad. I’ve tried different browsers, emptied the cache and history, but still unable to do anything on the eBay site via my tablet. All the tablet’s settings are okay. I don’t have the eBay ap...

Simple Delivery charge — refund if I used my own postage instead?

Sure, here's a tidied up version with that extra question included:Hi all, I sold a low value small item with free delivery and chose to dispatch it via my own method rather than using eBay's Simple Delivery label, as I could send it considerably che...

Item was sent by Simple Delivery and damaged in transit and I have to refund the Buyer

I sent an item by Simple Delivery and when it arrived with the Buyer the item had become damaged. This is evidenced by a photo showing that the postal box had literally looked like it had been stamped on. Ebay have now said that the Seller has to ret...

I bought an item from a seller in the USA (paid for)

The seller requires Pics of the old Item I have so he can supply me with the correct NEW ITEM. As there are several different fittings for this item.question HOW DO I GET THE SELLERS E/MAIL ADDRESS SO I CAN SEND HIM PICTURES OF THE LOCATIONS OF CONNE...

Resolved! Having to return items bought together seperatley?

I bought four items from an eBay business, they arrived in the same package. I want to keep two items and return two, the seller insists that the items are returned in separate parcels. As I have to pay postage this doubles the cost of return. Is thi...

I've been sold a fake (counterfeit) item

Hello, I've been sold a fake (counterfeit) item, that was supposed be brand new, with original packaging. The seller admitted that this is a fake in the message communication, but he still listed it as an original. Now he wants me to return the item,...

hello. id like to ask how to fight with sellers who sell fakes?

i do not know how to get rid of not honest sellers who sell fake items?

My account was restricted

I am owning Neonpath Solutions Limited a registered entity in the UK through Pakistan and I am legally allowed to do business activities in th UK or elsewhere. My account has been restricted before I didn't see the dashboard. Please suggest the solut...

Payout

I posted the items not using eBay postage label as the guy needed it quickly and now my payouts on hold

Purchase history only showing last purchase with no history showing even from one week ago,

Purchase history only showing last purchase with no history of previous purchases

Damaged fragile bundle – pushed into full return despite asking only for partial refund/replacement

Hello to everybodyI would like to share my experience and ask if anyone else has dealt with a similar situation.I purchased a very large bundle of fragile tableware (paid 425£ for 36 pieces), and unfortunately, one of the large items arrived damaged....

Does eBay actually still have a human customer service ?

Does eBay actually still have a human customer service or have they decided to hand over control totally to discrimination by bots that don’t have a clue what they are looking at. Then if you seek help you get automated answer services that are not c...

Royal Mail age verified postage.

Hi, I have an online account available with royal mail. Age verified postage is still on this, will I be able to use this for posting or do I have to accept ups. Thanks

Authentication process is a Joke, so called experts could not verify authentic vintage Sunglasses

I'm in the process of taking legal action against eBay, their verification (authenticity) team could not distinguish original from counterfeit sunglasses. I have sent eBay a letter to their Dublin address and hope they will respond within the legal t...

Contacting eBay?

I wish to contact an eBay agent about a return that's been in progress for over a week, but eBay's menus just send me in circles? Does anyone have a telephone number for eBay customer service?

Selling & VAT & VAT on Ebay Fees (UK)

I've sold an item for which the advertised sales price and the price paid included VAT @20%, as this seems to be the only way to sell (unless I'm mistaken). We always state in the description that VAT is included.Ebay have then taken their fee as a p...

Item not received

I have not received my the i purchased from a certain seller the tracking number he gave me just shows in one place for 2 weeks now when i contacted the seller always replies that the parcel is no longer with me contact Royal Mail.Ni my question is t...

Restriction

Hello my account is restricted from ordering from Hate My Phone Ltd. I don't know the course. I would be grateful if you could review the restriction for me. I buy most of my phones from them. Thank you