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Your February 2024 Seller Update

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What do new HMRC rules mean for selling on eBay?

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Experienced eBay sellers and buyers, helping other users with all things eBay.

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Forum Posts

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Negative feedbacks

Hi there all hope you are all well and happy.Here's one conversation which buyer's get away with which is so unfairFor sellers on the eBay platform.I think it's unfair for a seller on this platformTo undergo such discrimination from buyer's.Allowing ...

User avatar by • Engager
  • 441 Views
  • 17 replies
  • 0 kudos

Resolved! Fridge Freezer Return - Please help!!!

I bought a Smeg Fridge Freezer of someone. It was collection only. I picked it up in a van, took it home and I plugged it in after a few days. I doesnt work at all! The item was marked as 'Used' which is described as "fully functional". In the items ...

User avatar by • Contributor
  • 429 Views
  • 15 replies
  • 0 kudos

Resolved! Ebay gave seller my address and phone number?

I purchased an item from a seller with a couple of thousand positive feedback. I heard nothing so started messaging them and heard nothing. About a week later, I received a message from the seller on my mobile. They said they'd been locked out of the...

Resolved! eBay Auctions

Just participated in my first Auction on ebay. The amount shown for the winning & second bids (£16.19 & £15.19) looks like they might have included the p&p of £4.69 (e.g. £11.50 + £4.69 for the winner). Is this how eBay auctions work i.e. are the bid...

Resolved! Refund for a Perfume

Hello, I purchased a perfume from eBay about 10 days ago. The seller listed it as "New Other" as it didn't come with a box but he said it hadn't been used. After receiving the perfume, I noticed that it had been sprayed atleast once as I could smell ...

User avatar by • Contributor
  • 431 Views
  • 12 replies
  • 0 kudos

Resolved! Wrong Car Part

I bought a replacement rear light assembly for my 2016 Auris Touring Sport based on the listing which stated that it fitted my car. However when my mechanic tried to fit it, althoufh it looked the same, it was shorter and narrower so I suspect it pos...

User avatar by • Conversationalist
  • 264 Views
  • 2 replies
  • 0 kudos

Resolved! Wrong items

Hi, I ordered a £300 LV wallet from a seller with 99% positive reviews on ebay. It took 6 days to evri to deliver it while, the seller said she booked next day delivery. After 6 days when i recieved the parcel, there was the Lv bag but a ASOS xs used...

Resolved! Seller no longer registered

First time it's happened to me. I bought a dvd and yesterday when checking when it might be delivered I saw that the seller 'Was no longer registered', according to ebay. In such cases should ebay refund any money paid to the seller if, as seems like...

Global Shipping item from USA to UK held in customs

I've regularly bought items from the USA to the UK and almost always gone for listings where the seller is using GSP as I prefer to just pay the VAT and duties upfront. That's what I did this time - all fees paid. The item is a leather handbag, simil...

Seller either used counterfeit stamps or under paid postage

Royal mail told me two items needed extra postage and fees. They didn't tell me which two items but now I've paid them and received them I know of course. This was an extra £12. Obviously I want the £12 refunded to me as it was seller error or done o...

Resolved! Buyer selected postage, but I delivered it myself

After the buyer paid for the item, I realised I massively underestimated the size and weight of the parcel- I couldn't even find a delivery service that would take an item this size. So I delivered it myself to the buyer ( after consulting him). The ...

User avatar by • Contributor
  • 219 Views
  • 6 replies
  • 0 kudos

Resolved! No Order Confirmation eMails

According to eBay:"Every time you purchase an item on eBay, you'll receive an order confirmation email letting you know your order is complete and that your item should soon be on its way." These suddenly stopped shortly after the 2nd June.I contacte...

ECP code

Hi got a parcel which was delivered to my local shop however they havent put the ECP code into the machine therefore no collection code has been generated, tried to give them the ECP code but they put it in where the collection code should go and sta...

User avatar by • Member
  • 177 Views
  • 1 replies
  • 0 kudos

Counterfeit

Hi, fairly new to ebay. I've received what I'm fairly sure is a counterfeit item, do I go through ebay or seller please?

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