Buying

New 'improved ' ebay is awful!

One thing I learned ( and taught!) in my long career in senior sales and marketing directorships and teaching posts is, 'If you change a format make sure it's an improvement on what you already have', simple but true. I just can't believe that ebay h...

Resolved! What time is eBay live support available?

I went to https://ebay.co.uk/help and asked to speak to a human being.The robot gave me a message that "Sorry, live support's currently unavailable." and It gave no indication of what times it is available. I asked it several times "What are the open...

No more bids allowed

I have been bidding for a painting. eBay has now stopped my bids as I have had too many. The painting is still for sale after 6 months. I cannot start bidding for this item again, can anyone help?

neutral feedback for seller failing to apear

High 5 all, recently my purchace was delivered to my chosen evri locker. The issue is that the email and tracking said that the item was ready for collection on Wednesday, when I went to the evri parcel shop the next day there wa no record of the ite...

Is ok to leave neutral or negative feedback for seller who lost item?

I bought an item from a seller who's only been on eBay for 2 weeks. The item is quite rare and was much cheaper than what it is worth/usually sells for, I did think it seemed a little to good to be true but they have 3 positive ratings in the 2 weeks...

Janet Anthony

I ordered a charger from China for my hand held vacuum cleaner but the charger which arrived was clearly the wrong model . I would like a refund from the company as it is not possible to return the article. I would like a refund.

Item has no adapter plug

Hi. I have bought a smart speaker described as "unit only". I assumed this meant it no longer had its box/packaging. Turns out it has no plug or adapter, so is useless to me. Seller is saying it clearly means they were only selling the item. So I now...

If i buy an item delivered by "Yodel Store to Door", can the package be redirected to a store?

I am interested in buying an item off Ebay, but the courier is "Yodel Store to Door". I know that Yodel have a bad record of dropping items to the door and mark them as delivered, so I wonder if, once the item has been bought on Ebay, the delivery ca...

Only one lot received of 2 sent with combined postage

Hi I recently bought 2 lots of spoons from the same seller, both were auction lots. The postage was combined and they were sent by ebay simple delivery, however the package only contained one of the lots. Both lots are showing as delivered. What can ...

Non Delivery and 2 week wait for refund !

OK paid for an item 16/06/2025 delivery was estimated 18 - 22 /06 Waited 5 days before opening a non delivery case with eBay and then advised to wait 3 more daysThe 3 days then became the 28th June almost 2 weeks after I ordered and paid for the item...

scammed by chinese seller and no help from ebay

I searched for an item on ebay and in the filter section to the left I ticked 'UK only'. I bought an item that was listed as being in manchester. it arrived and it was not entirely as I had expected so I raised a return. the return postage addess was...

Resolved! seller refusing to send or refund never delivered item that royal mail returned

I purchased an item costing 400 GBP, it is not covered under Ebay Money back Guarantee being from a private buyer (I wish I spotted that!) The item was due to arrive couple of days before my flight out of the country. The seller agreed to send the it...

Postage being changed by business sellers

For the third time this year I've ordered something on ebay and had the delivery method changed. This is always business sellers doing this I don't use couriers and always check the delivery method before ordering so it comes by RM on days I know I w...

blocking buyers

I've just sent a message to a seller over something they didn't mention in the listing...basically expressing my opinion. I've also discovered that sellers can block buyers for any reason at all...even expressing their opinions. Personally, I think t...

Counterfeit car parts

I recently purchased a Mass Air Flow sensor from the seller which i fitted to my car. Within 5 weeks the car broke down whilst travelling in the 3rd lane of the motorway at 65 mph. I had to roll into the hard shoulder which was extremely dangerous as...

eBay

Seller News: August 2025

Weekly Chat with the eBay Community Team

Community Mentor Programme

Forum Posts

New 'improved ' ebay is awful!

Resolved! What time is eBay live support available?

No more bids allowed

neutral feedback for seller failing to apear

Is ok to leave neutral or negative feedback for seller who lost item?

Janet Anthony

Item has no adapter plug

If i buy an item delivered by "Yodel Store to Door", can the package be redirected to a store?

Only one lot received of 2 sent with combined postage

Non Delivery and 2 week wait for refund !

scammed by chinese seller and no help from ebay

Resolved! seller refusing to send or refund never delivered item that royal mail returned

Postage being changed by business sellers

blocking buyers

Counterfeit car parts

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Another issue with Simple Delivery.