Seller News: May 2025
Catch up on the latest updates focusing on trust and optimisation.
Forum Posts
The eBay for Business Awards are back for 2025 – enter for the chance to win £10,000!
Are you a business owner with a story to tell? The eBay for Business Awards are back for 2025 – and this could be your time to shine. With £10,000 up for grabs, plus a business support package, it’s time to show what your business is made of. Read on...
eBay collecting VAT on our behalf
Has anyone else encountered this issue? We received a message from eBay claiming our account is linked to a seller based outside the UK, which is incorrect. We are a UK VAT-registered company, the account is managed by a UK-based director, and we hav...
Resolved! How Can A Seller With 150 SALES GET A PROMOTED COUPON FOR PURCHASE?
How Can A Seller With only 50 sales get a promoted coupon for purchases very unfair processes, eBay who might as well promote a banned seller?. stooping low here is a clear understatement.
Resolved! Vat Number Required but under threshold
Hi all, Last year in May 2023 I received an email from eBay telling me I needed to provide a VAT number as I'd breached the £85,000 threshold and if I didn't I would have my account restricted. Following a long 4 months I managed to have HMRC grant m...
Help with Account restrictions whilst waiting for VAT registration
Hello.SO..........ebay informed me that, due to exceeding a turnover of £90000 over a rolling 12 months, I need to register for VAT within 30 days or my account is restricted. So, i do just that. They email back saying it will take 40 days to process...
VAT Investigation discrepancies between sales report and transactional report
I have noticed discrepancies between the sales report download and transaction report downloadIf you download a sales report from the sellers hub and then download a transactional report from the payments/reports section then the information does not...
Resolved! VAT Invoice extraction from a difficult seller
I try to make business purchases off eBay but as a VAT registered seller its a ridiculously frustrating process to get invoices. I've developed this method of messaging sellers when I purchase and asking for a VAT receipt to be included as a fellow V...
Ebay asks to provide UK VAT id even though i am a EU based seller
I have recently changed my account from private to business (sole trader) as sales increased recently and i have registered a sole proprietor business locally here in Lithuania (EU) 2 months ago. I have been selling on Ebay for a long time and i have...
Sales Completly Died **September 2024**
We have over 100 listings however sales are dead for over three months now. Wondering if this is about time to take our business away to other platforms as we really cannot afford high Promoted Listings fees but still no sales. NO SALES NO BUSINESS
Resolved! Ebay insisting I register for VAT even though my 12 month turnover is < 90K
Hi has anyone else had this problem? I have been informed by Ebay that I must register for VAT or my sales will be stopped, even though my 12 month turnover is WELL UNDER 90K. It's only just over 90K when you include returns. I have a 20% return rate...
Vat invoice for purchases made
I am sure I used to be able to print a VAT invoice from my purchase history?All I get is a printer friendly option which gives me an order receipt/confirmation.This is obviously no good for accounting purposes.Is this a glitch and have we got to reve...
Resolved! VAT Number for Business Account Odd Advice From Ebay Customer Support
Apologies, but this is a copy of a topic I raised on Member to member support plus an update. I have received one of the You must change your account emails, so am looking into doing this. My sales are way below the VAT threshold, so I would not ever...
Resolved! VAT Registration - Sole Trader - UK and EU Taxes
Hi All, I had an interesting chat with eBay customer service as I wanted to duble check regulations around VAT and taxes since I recently registered as sole trader and therefore changed my account to business. eBay customer service is saying: - eBay ...
I have removed Europe as a postage option.
I should say I don't sell a huge amount to Europe, probably 8 to 10 items a month. I also use The direct link to Royal Mail Click and Drop to print the payment and customs label. So that's the direct info fed from eBay to Royal Mail about value etc.Y...
VAT charged on the Buyer Protection Fee
Having just made a purchase from a private seller that will be connected with my business the price I paid is inclusive of the new eBay buyer protection fee which included £0.72 VAT. As a VAT registered business I would like to reclaim this VAT payme...
Resolved! No VAT shown on invoices - now just packing slips
Hi all,I just wondered if anyone else is having the same issue; when we print our 'invoices' on the seller hub, it now only produces 'packing slips'. We can't find a way of producing an 'invoice' to include the VAT amount for the customer.As we state...
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