Seller Update: January 2025
We’re kicking off 2025 with some important enhancements and updates.
Weekly Chat with the eBay Community Team
Open every Wednesday from 2pm-3pm
Buyer Protection, Pokémon Day, VAT invoices & other launches landing this February
As we wave goodbye to January, I wanted to update you on exciting changes coming in February.
Community Mentor Programme
Experienced eBay sellers and buyers, helping other users with all things eBay.
Forum Posts
Update regarding “Urgent - VAT action” email
On 17-19 February, some sellers received an email asking them to update their UK Value Added Tax (VAT) registration on eBay or potentially be restricted from selling. This email was sent in error. Rest assured, this does not affect your ability to se...
Shipping Label Printers - Recommendations?
Hi all, can anyone recommend a label printer that I can use to print self adhesive Royal Mail shipping and customs labels please? Currently I use a standard printer and paper I can no longer stand the cutting and sellotaping! 浪 thank you.
What's the protocol for an open buyer request when the item will arrive but miss resolution date?
For context, item was never scanned and presumed missing, but suddenly started tracking today. Buyer opened a case that "needs resolving by March 13th" but frustratingly, the item seems to now be arriving 13th-15th. I've kept the buyer informed throu...
Buyers cancelling orders seems to become more frequent
Is it just me, since ebay have made changes to the cancellation process the number of buyer cancellations is increasing Always the same reasons "ordered by mistake" etc This last few weeks I'm getting 2 or 3 a week! Very frustrating
WHY HAS EBAY REMOVED SELLERS HISTORY FROM ALL LISTINGS!!!
Why has ebay removed all sellers quantity history from all listings. as their is no quantity showing on any of my listings.
A simple way to resolve the "private" business seller problem
A correctly registered business can obviously not compete with those using private accounts to avoid eBay fees.With eBay seemingly taking no action on these "private" business sellers, genuine business sellers feel they have no option but to open a p...
Resolved! No VAT shown on invoices - now just packing slips
Hi all,I just wondered if anyone else is having the same issue; when we print our 'invoices' on the seller hub, it now only produces 'packing slips'. We can't find a way of producing an 'invoice' to include the VAT amount for the customer.As we state...
Resolved! Ebay forces upgrade to Business due to new HMRC regulations
Hi All.I've received an email from ebay forcing me to switch to business account due to the volume of my recent sales. Customer service explained that I exceeded £1800 in one month, so they act in line with new HMRC regulations. The email is a bit th...
Royal Mail Delays
Anyone else experienced any Royal Mail delays over the last couple of weeks? All of a sudden I have six items that have not been delivered, so 6 cases opened against me. All items posted around the end of March, From the Leeds area. To all over the C...
Question about creating postage policies.
I am trying to offer a choice of standard or tracked delivery in the Create a Poicy under the Business Policies section.For the UK I can offer 2nd Class, Tracked and Special Delivery but for international orders there are not enough fields. I want to...
Sold Email Notification
Just sold an item to the USA.Email notification declares it’s expected tomorrow! How?dave@ebay Jo
Can't enter weight for postage in new listings
Using sell similar today and the box to enter weight for postage is missing. I don't use postage policies or rate tables. It was working fine yesterday.
Promoted listing fees now far too expensive for business sellers competing with private sellers
This situation has become totally impossible to deal with. How do Ebay expect business sellers to be able to compete with private sellers when using promoted listings ? As a business seller we have to pay 10.9% plus VAT plus listing fees, shop fees, ...
Action required: update your information for INFORM Consumers Act compliance
Anyone else had one of these emails?Asks you to update:Phone numberEmail addressBank account informationTax reference numberAddressIf you don’t certify this information by 04 Apr, 2025, a payout block will be placed on your account.Message also appea...
Feedback Removal & eBays Customer Service
Wow, that was a terrible eBay Customer Service experience. Having been left a negative feedback for delivery damage and being called "Lazy" I contacted eBay. I spoke with Barry who kindly advised a removal request which I sent. He said it would bounc...
Return policy turned off when relisting/sell similar
Over the past couple days, i’ve noticed every time i list something, my returns policy is turned off, and has to be manually turned on before i can list the product. Otherwise i get a popup telling me to enable returns before i can list. It never use...
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