Seller News: May 2025
Catch up on the latest updates focusing on trust and optimisation.
Forum Posts
How do I speak to a real person in Ebay?
How do I speak to a real person in Ebay?They arrogantly assume the AI will answer - It cant answer even the most basic question.They arrogantly assume the help pages cover all subjects. - They dont! You just get sent in circles from the AI to the hel...
Netherlands buyer charged US shipping rate - Bug?
I made a sale to the Netherlands and noticed the buyer was charged much too much for postage.I assumed the international postage rates had got swapped around (there was a longstanding bug last year that did this sometimes on relisting items) But doin...
Adding a new debit card to my wallet.
Can Anyone please tell me H-O-W to do it? Thanks, Chris
Not receiving item sold email for GSP sales
I'm not receiving any emails notifying me of GSP sales. For sales within the UK, the emails come through OK. Anyone else having this problem? I've triple checked my selling/notification/email settings...
Search results issue, when will ebay listern and make improvement???
Raised this in the weekly chats and it's been mentioned by many other members. Searching for products such as 'blue topaz solitaire ring' brings up endless results from United States and India. UK buyers are going to want to see items from UK sellers...
Prevented from exchanging contact information for collection order
I've sold an item for collection only. The buyer has paid and I tried to send a message to them with my number and the address to collect from and I got the following message:It appears your message contains contact or payment information which is no...
Royal Mail Tracking missing
The Royal Mail's Tracking Number is not automatically being entered on to the Order when a postage label is purchased with eBay over the last 7 days. It marks the item dispatched but not delivered. I noticed the Tracking numbers missing & looked up t...
Resolved! Price in basket is completely wrong
I don't even know where to start. Last time it was downloading some executable code from eBay's backend - eBayISAPI.dll - now maths has left the building lol
The straw that broke the camels back - Frustrated with eBay
It’s one thing after another it’s seems, the lacklustre app which has limited features and requires constant login to the website to make any meaningful changes, confusion over fees, trying to verify your bank account... Which I’ve tried over the pas...
Customer support email
My emails to customer support are failing to go through even replies to one they sent me. Is there currently a problem with the system?
Can't pay for ParcelForce label via Paypal due to Error
Is anyone else getting this error when trying to buy a parcel force label in ebay? It only lets me pay via paypal. I've added a card but the option to use it won't show. Also I've tried all sorts in paypal, changing preferred source and even adding f...
Buyers unable to purchase
I'm having issues with an apparent inability to sell. I'm not aware of any restrictions, but one buyer has notified me that the message 'seller is taking a break' appears, and he indicates friends have tried with the same result. The buyer also offer...
complaints
How do I make a complaint to eBay?
Problems formatting description in drafts
When I create a listing in Drafts I use bold and coloured text for title and a few other headings. Today when publishing listings, I find that other sentences have been altered to appear in bold or coloured text. Also, line spacing is not as I arrang...
Call me
Technical issue
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