Global Shipping Programme Enabled but Buyers Abroad Cannot Purchase – Urgent Issue Costing Sales

[bartsbrandedbargain]

Hi eBay team,

I’m writing to report a serious issue that’s severely affecting my ability to sell internationally.

Despite being fully opted into the Global Shipping Programme (GSP) and having it enabled on all my listings (see attached screenshot), international buyers are getting the following error during checkout:

"Unfortunately, this seller won't send to your location. Please update your delivery address or contact the seller to get a delivery option."

I’ve personally tested delivery addresses in Australia, the USA, and several EU countries, and the result is always the same — checkout is blocked with this error.

This is clearly not a configuration mistake:

• My listings show that GSP is enabled

• I have no excluded shipping regions in my preferences

• The items (books) are GSP-eligible and well within all price, size, and weight thresholds

• Buyer requirements are not blocking anyone

Yet buyers abroad can’t complete their orders, and I’m now seeing international sales drop by over 90% as a result. This is costing me both money and reputation as buyers assume I’ve restricted access when I haven’t.

This needs urgent investigation by the tech team. It seems to be a backend issue where GSP eligibility is not properly applying at checkout, even though it's correctly configured on the listing.

Can someone at eBay please:

• Confirm whether this is a known technical issue affecting GSP?

• Escalate this so it can be fixed across my account?

• Let me know if any recent GSP changes have caused incompatibility with books or specific destination countries?

This is a major issue, and unless resolved quickly, it’s going to force me to look at selling platforms that can reliably support international customers.

[style_wise]

Hi, you've sent this to fellow eBay Sellers. To reach eBay Technical Team:

Seller Hub > ? icon > Let Us Know > Report a Technical Problem

I'm sending a late reply because other Sellers are still experiencing similar problems.

[vintage6341]

I'm having same problem lost a sales to Germany and Cyprus this morning 

[millionsoftoys]

Same issues aswell, it appears like they might be doing an update as countries are coming back into the list on listings one by one.

[dave@ebay]

Hi All,

There is a known issue with GSP to Germany that looks to have started over the weekend. It possible that the issue is also affecting other countries. 

I can see above that Australia and Cyprus seem to be affected too, I'll make the tech team aware that it seems to be happening with other regions too. 

In the meantime I'll keep an eye on this thread and add any new examples that are reported.

You should be able to post to the US with the Global Shipping Programme but you will need to add the country the item was manufactured in the item specifics for it to show correctly.

We also just shared a guide with more information on the process that you should find helpful.

Thanks,

Dave

[millionsoftoys]

Hello, Thanks for the update.

Currently I have issues with USA, Australia, France, Canada and Germany. Sales on auctions to these countries have not had a GSP invoices are showing in awaiting payment without any postage.

Customers have been in touch as they cannot checkout as no postage is showing for them at the checkout and have been asked to contact seller.

Reading the update you posted it may be down to the country of origin not being completed.

[tabletoprescue]

Thank you. I have just come off a 30 minute call with Ebay customer service regarding the same issue. I have had messages from buyers in Germany, Spain, Canada and New Zealand who want to buy from us in the UK. I believe we have been added to the ticket.

[soulson_3243]

We're experiencing the same issue with our listings. 

Item: https://www.ebay.co.uk/itm/177116127806 has all GSP options correct including country of origin but is not available to international buyer from ANY country.

Item: https://www.ebay.co.uk/itm/177205153275 was available worldwide until I edited the listing to change pricing. It is not unavailable in GSP even after returning to original pricing.

We've had multiple customers message requesting shipping quotes and are losing sales.

[tuftyjn]

Reported a similar problem today, if you sell via auction I would suggest either ending your items or start prices that you are happy to sell for as your buyer pool will have been massively reduced. I think also today was when USA changes kicked in regarding having country of manufacture on the listing, so even though sellers have updated their listings, I think GSP is just not keeping up. With constant changing in US tarriffs I am not sure those responsible for GSP price setting (or their algorythms) can keep up. I have losts sales to both Germany and the US today so you are not alone.

[hand12765]

Also having the same issue. Can,t post outside of the UK 

They do not seem to be doing much to sort this out as its been a number of months since. I may be forced to move to a diffrent selling platform as a lot of my sales are over seas.