UK Seller News: April 2025
Stay ahead of the curve with our latest updates.
Forum Posts
Updating the eBay app: latest version guide, supported operating systems & troubleshooting tips
We regularly update our app with new features and improvements, to provide you with the simplest and most secure experience when shopping and selling via your mobile device. As part of our latest update, versions 6.191 and older of the eBay app are n...
Delivery option for live item selling has changed after description edit
Hi I have a bug with the below order whereby since adding additional description information the delivery options have changed to collection only? I can’t revise delivery for a live item anymore… Frustratingly, I had to cancel another item listed due...
Resolved! Invoice
So just sold an item, but unable to send invoice also no buyers address, eBay have already sent payment info but have not added the postage, not sure what’s going on ??
Iten for sale has disappeared
I have advertised a physio table, someone has bid on it but the item has just gone from my listing. I dont know what has gone wrong; I therefore cannot accept the bid via Ebay. Help please
can't print labels so sent recorded and now receiving warnings
I mistakenly used the simple posting, as I was not at home I could not print the labels so my sales have been sent tracked by Royal mail, I am now receiving warnings from ebay and don't know how to contact them to tell them they have been sent and re...
Second chance email not working
Hi everyone and thanks for reading.I placed a bid in an auction, was outbid and then received a "second chance offer" email with all the security checks and all that.Problem is there is no possible way to accept that offer, no matter where I look.Wit...
Resolved! Wrong postage charged by Ebay to me
I've noticed on one of my sale invoices that Ebay is showing the postage cost (bought through Ebay Royal Mail) as £8.50 when in fact my label was 31.90 (and I have the label).How do I get this amended and then have Ebay credit me the amount they have...
BALANCESAVE5 not functioning ?
I have been inundated with ebay emails which promoted the BALANCESAVE5 discount offer.From the offer Ts & Cs, if you pay an order with minimum of £10 then you can use BALANCESAVE5 as a voucher code to obtain the 5% discount.So, I won an auction on Su...
Why am I not able to add listings to my customised watch lists?
As of yesterday March 20th 2025 the option to add a listing to a customised watch list has seemingly vanished. Is this an adjustment to the functionality or a glitch?
Resolved! EBAY LISTINGS NOW SHOWING
Hi there i have been selling on ebay 2011 and recently am experiencing my items are not showing on ebay but however these products are active live on ebay when i check. But am not seeing them when i search for them on ebay and my ebaystore is anybody...
Page loading exceedingly slow, what's going on please?
Over the last 48hrs or so page loading on the eBay platform has almost grinded to a halt. Is there maintenance work being carried out or is this a glitch of some sort? Please advise.
Well This is Embarrassing messages
About 20 error messages this morning on editing drafts and creating listings
Errors revising listing quantities
There are two errors I keep getting when trying to edit listing quantities. The first one is an error message on the app saying "listing errors Vat rate cannot be revised" Im not trying to change the vat and often when I go to the desktop version, it...
Cant log in via Firefox
Hope someone can help me.. Used Ebay for over 12 years. Always on FIrefox with no issues..couple days ago while just clicking my ebay it logged me out and asked me to log in again..and I can't! I put my username in but nothing happens when I click th...
Why has ebay stoped me revising a listing.
Why has ebay stoped me revising a listing, it states I have sent an ebay member an offer, which I have not, I have only answered their question on the item.
Permanently suspended for no reason
Hi all, Using a new account to ask this as the title says, the account was suspended. I got an email saying my account "activity has raised serious concerns". I've made two tickets with support getting the exact same email back. The only activity I e...
