Hello Community Team,
I am writing to request urgent technical escalation regarding a persistent tax glitch on my business account.
My business is a registered UK Limited Company, and all of our inventory is located and shipped entirely from within the UK. Our annual rolling turnover is well below the £90,000 threshold, meaning we are not required to be registered for VAT in the UK, nor do we collect it.
Despite this, eBay's system is automatically adding 20% VAT onto our listing prices for UK buyers, making our items completely uncompetitive.
What I have already tried to fix this:
I have checked my Registration, Return, and Ship-From addresses—all are set to the UK.
I have tried creating brand-new listings completely from scratch, but the 20% VAT is still automatically attached to the final price.
I have attempted to bulk-edit and revise current listings to ensure the VAT rate field is empty/0%, but the system overrides it.
It appears my account has been erroneously flagged by an automated back-end compliance tool as an "overseas seller" or subject to Marketplace Facilitator laws. Standard phone customer service has been unable to resolve this or understand the back-end technical error.
Could an eBay Community Manager please look into my account details and escalate this to the technical/compliance team to have this incorrect VAT collection flag manually removed?
Thank you for your time and help.
