eBay

My postage and delivery options that I select bear no resemblance to what is posted. When I preview the listing it mentions Royal Mail but when I post it something different appears:   These are the options I select            Delivery details          Domestic postage          Flat: same costs to all buyers            Services          Royal Mail : Tracked 48 (2 to 3 working days)                Cost          £10:00     The previews says             Postage : Royal Mail Tracked 48          International postage of items may.....          Item location : United Kingdom          Posts to : United Kingdom            Delivery : Varies   Listing displays                    Postage : May not post - Read item description or contact seller for postage options. | See details          International postage of items may.....          Item location : United Kingdom          Posts to : United Kingdom            Delivery : Varies   No postage cost is shown.   Am I doing something stupid here.  Should I just put the postage cost in the description?   Any help would be greatly appreciated.   Thanks in advance, Laurence.       ... View more

Hi, anyone else had this problem and how did it get resolved. I have a vintage electric knife, and I have seen hundreds on here, so thought I would sell mine, only ebay have taken it off, for a violation of selling knives. I do not understand why I cannot sell mine, if everyone else can sell theirs.  ... View more

Hi - we've been ebaying since 2002, but this is a new account opened for my daughter to run and has already hit a hurdle!  Buyer bought trainers size 4, exactly as described - has now opened returns case as part of Money Back Guarantee stating 'Item not as described', which means daughter has to pay returns postage, and swallow postage already spent, when buyer openly admits they correct size as listed, but too small for her!  She messaged to ask if they were small or large fit before purchase, and obviously my daughter replied according to HER feet that she felt they were smaller rather than larger - but of course this was opinion only - andnot part of the listing.  However the buyer says that private conversation was part of the listing.  We've reported her for abuse of Ebay policies - wrong reason for returning inorder to get full refund. Do we still have to send return postage label to her as the case is still open?  Do we hear back from Ebay to decide on the case?  Help please????  Thank you!  ... View more

This seemed to occur on Sunday night, was still an issue yesterday. Ebay reply was we are still looking into it, my buyers as you can understand are less than happy when they are being charge the tax on final value and P&P. ... View more

I have sent an order to my buyer via Hermes.    Hermes tracking says that they have got it and it should have been with her by the 9th!   I have written to Hermes but they have not contacted me back. I'm really new to selling with eBay so what will happen? Will I have to refund this order? That doesn't seem fair when I have packaged and sent it off.   Any advice would be greatly appreciated. Thank you. ... View more

Same problem with the last 2 sales: I try to send an invoice with freight added and I get in a banner block at the top: ! "Something went wrong. Please try again later."   I've had 2 calls to Ebay support and they say they have a problem but can't fix it. Anyone experienced this? ... View more

As a private seller do I have to change to Managed payments?  I've always had sales outcome go via Paypal and would prefer not to have to change as I am well used to this system. ... View more

Someone had bought a ring and it has gone over the time aloud on paying. So I set up an unpaid claim  to which they now want to cancel the ring altogether. However the unpaid form to close the claim won't let me close it to cancel the order. How can I close it to cancel it??? Please help im new to ebay. Thank you . David ... View more

Hi, I have had a buyer state that a pair of Ecco walking shoes I sold are not as described. I advertised these as used, the correct size and the correct manufacturer. I included 6 pictures in my listing. I had advertised them as no returns.   The buyer messaged me to say he had tried walking in them for 30 mins indoors and they have given him blisters on his heels - he sent me pictures of this and I am not disputing this.    We messaged back and forth but he could not describe what in my listing was inaccurate or not as described. I advised that they were sold as per the advert and I couldn't be held responsible if they caused blisters on his feet. He also said, "ps, are these ecco,s walking shoes ? yes or no please" which I took as an allegation of me selling counterfeit goods.   He then went to ebay and they advised that I must accept his return. He has now returned the shoes and they are the same as when I sold them - so I have no issues with the condition they have been returned in.    Ebay have now refunded him and I have called them to say I wanted to appeal but they just advised that I need to report him as an adverse buyer, which I have now done.    However, he has now left me negative feedback, "Desription as Ecco walking shoes which they are not & no returns or refunds give" which is shown on my public page.   I'm extremely frustrated by this whole process as I'm convinced I've advertised honestly and openly but feel as if I'm being punished for this. I've bought and sold privately for 10 years on ebay and when I'm buying used items, I always realise that there is a responsibility on my behalf to accept that I am buying a used item and therefore there is a degree of risk to any purchase. However if ebay are upholding this complaint on behalf of this buyer, this seems to be sending the message that just say the item is not as desciribed and there is no risk to the buyers.    Can anybody give me any tips, thoughts etc about how to deal with this.   Many thanks in advance. ... View more

Dear sellers. Does anyone know how to report the buyer who is sending me abusive messages without buying anything. I can not find any support in my account. PLEASE HELP. Kindest Regards ... View more

Instead of relisting can I offer extra items to the higest bidder and can I offer to the next higest bidder? ... View more

Hi   Waiting for packlink to pay the compensation to me for a lost parcel.  They have 30 days.  In your experiences, is that exactly how long they take.  It's so annoying and unnecessarily long. ... View more

Hi, A buyer raised a dispute against an item I sold claiming it wasn't as advertised. Whilst I was arranging a return (which was later cancelled as the buyer agreed to keep the item) I had notification that funds had been witheld. The dispute was found in my favour but there's no reference in the resolution to the unpaid fee, just that I don't have to re pay anything and goods may be returned. Am I to expect the payment? My bank nor Paypal show the transaction so I know I haven't been paid.I'm worried that although Ebay found in my favour I'll end up without the item nor payment which doesn't seem right really?? ... View more

Hi had a negative feedback over a year ago but my feedback is not back to 100% yet when will this change  ... View more

Hello,   I have the order that didn't receive the paymet. Now I need to chancel this order. When i perform cancel action I see only error message "You can't cancel this order just yet. You need to wait a few minutes before you can cancel. Not to worry, there's still time. You have 30 days from the time of purchase to cancel." But this order was placed 9 Jan 2021, long time ago.   The interesting thing is that the buyer's dashboard shows that the order is payed already. My dashboard show that I didn't received the payment.   Thanks, Jenny ... View more