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Seller News: May 2025

Catch up on the latest updates focusing on trust and optimisation.

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Experienced eBay sellers and buyers, helping other users with all things eBay.

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Urgent!request for refund on a expensive item,was sent as did not arrive after ebay software crashed

Ebays software issue sent my a refund request as item not arrived, what I wanted on the request is clear & in detail. Seller is interested in refunding but ebay will not let me put in a another request& is saying issue resolved thou I did not accept ...

Resolved! [Royal Mail] Buyer redirects package to a different address then opens an INR case?

Hi I'm a novice seller on eBay and occasionally sell things, mainly gaming stuff. I recently posted an item worth about £100 via Royal Mail 48 last week. It was supposed to be delivered on Thursday last week, anyway considering the bank holidays, it ...

Item received after refund customer complaint

Hi everyone, I am an Italian (private) seller. I sold an item in UK and after 10 days from purchase the item was late for delivery because it was held at customs for checks. I used the ebay international shipping method.The customer opens a complaint...

Payment institution

Hello everyone, I recently bought a pair of headsets for £90 and the buyer had said it was all in perfect condition and that it was tested and fully working, however once I received it, there was parts missing such as charging wires, adapters, and th...

Resolved! Postage Label - Is it refunable?

Sold an item (although with no 'sold' now it's not easy to see...but n any case.Sold an item, free postage, eBay supply me with a label, I clicked and paid for it, but a eBays idea of providing a default method is not fit for purpose as what I am sen...

KNIVES

I fully understand why eBay have a knives policy but why are ads allowed on the site like this one:- Cuts Everything Like Butter Make Paper Thin Slices of Tomato, Cheese, Bread WithNo Effort at All. Huusk Open

Buyer wants to cancel immediately after sold

I sold a camera on an auction that ran for a week. Within 7 minutes of it ending the buyer has submitted a canellation request with reason "found better price". I'm quite annoyed. Not had one of these before, should I / can I insist on payment...?

User avatar by • Contributor
  • 998 Views
  • 19 replies
  • 1 kudos

What happened to Detailed Seller Ratings?

I am used to clicking on the numbers of sellers feedback stars and it then showing me the exact result i.e. 5, 4.9, 4.7 etc.Today nothing happens at all when I click - has anyone else noticed this or just me?

Emergency payments hold funds

Can I ask for the release of some of the withheld funds when I am in a difficult situation? for example £60 has been withheld from my account, can I ask for £5 or £10???as an emergency live situation?

Listing fees

Accepted an offer for a car I was selling, then the buyer realised I wasn't 40 mins away, when we spoke. EBay had got my location completely wrong, even though they had my postcode. Buyer decided to cancel the transaction as a result. EBay have charg...

Business entities masquerading as private sellers

Can someone confirm, by quoting the relevant text, that making business sales (i.e. buying items strictly to resell them) on a private selling account actually violates the eBay user agreement?The closest I can find is a "you shouldn't do this" line ...

User avatar by • Helper
  • 913 Views
  • 6 replies
  • 4 kudos

I’m Selling a Motorcycle and buyers would like a video walk around to get a closer look. HELP!

A few buyers have asked for a WhatsApp walkaround to get a better look at the bike. I understand that it is against eBay policy to have contact outside of the platform. I can't add additional video to my listing. Is there nothing I can do?Thanks in a...

How to rearrange the order of photos to select an alternative main photo for a listing?

I have already tried to drag a photo in the way described by eBay help from it's current position onto the main photo, hoping it would shift of or swap the ordering. However it doesn't work and all I do is highlight/select text. Last time I had this ...

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