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Payment Information

I have a buyer who says I have charged them for an item they did not order and have not received. My belief is that eBay charge the buyer as I do not have any details of the buyers bank details or access to the same. Can this please be confirmed? Tha...

Postage changes annoying!

eBay, Please STOP making changes that are more of an annoyance! I listed an item a few days ago, Specifically Selected Royal mail for postage only. Few days later item sells, And it no longer openly lists the address to send it too so i can copy and ...

Buyers Protection

I understand EBay are paying out the balance in all accounts on 1st April. Where does that leave me as a seller of not a lot at the moment because of all the Buyers Protection, but I live in Hope if someone want to pay me and I refund the postage for...

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UNFAIR FEEDBACK - SELLERS BEWARE

Buyer was confused because I had listed a pair of jeans showing both US and UK sizing so leaves me a neutral feedback for her confusion. When asked to revise this buyer said no but a refund would be good, I said okay but she would have to return the ...

Resolved! Item not showing as delivered and neither buyer or seller been able to contact ebay to tell them

I sold an expensive watch last weekend. Initially I downloaded a label via ebay then realised there that it would be cheaper to send via post office with Insurance and delivery guarantee. I sent the watch on Monday and it arrived on Tuesday and buyer...

safety checks on electrical plugs

I have listed an old Bakelite electrical plug socket adapter and been asked by a potential customer if it is electrically safe. I want to know if i am required to supply such safety checks or conform to any rules as a private seller. This has not occ...

Non Delvery

I have a buyer who has opened a request for non delivery,under the new seller protection arrangements if I refund them will I be out of pocket or will eBay cover the cost of the refund.

Resolved! Labels!

I sold some books weighing 3.5kg and went to purchase the label - but noticed the weight on the label is only up to 1kg. (maybe wrong on the listing, is that how it knows?). And it cannot be edited!Anyway, i go to the order page and I have only the n...

Problem for buyers with discount coupon

This is one of these posts where I'd really like to hear only from sellers with direct experience of this situation. I don't need to hear what "should" happen; I can see that for myself. It's what actually happens, which seems to be quite different, ...

Royal Mail 7th April Price Rises

I didn't know about the forthcoming postal price rises but I picked up a leaflet today. My understanding of the price hikes is as follows:1st Class Letter - £1.65 to £1.702nd Class Letter - £0.85 to £0.87 Second Class Large Letter up to 250g - £1.90 ...

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ad rates

quotes free listing then Ad Rates are stupid asking for 15% n item for sale at £6 os plain stupid. MAX AD RATE SHOULD BE 10%. so advertising free listing are misleading as nothing is put up high for buyers to see unless add rate promotion. DISGUSTED ...

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