Seller News: September 2025
Read the latest updates to streamline your selling experience.
Forum Posts
Royal Mail 2nd-Class Letter – what’s changing and what isn’t
Royal Mail now has Ofcom’s approval to deliver 2nd Class Letters on alternate weekdays and will remove Saturday deliveries. However, Royal Mail has not set a go-live date, meaning as it stands currently your delivery estimates and seller metrics will...
Combined shipping with Simple Delivery - confusion!
My buyer bought 10 separate items from me, which I'd listed using the Simple Delivery option, and I want to combine them into one package so he only pays once for postage. He already paid, so I can't raise an invoice for total sales. The advice I've ...
Resolved! Simple Delivery - How Can I Recover Money Paid For An Item Damaged In Transit?
I would appreciate some help please concerning items damaged, or lost, in transit and how these are dealt with under the new Simple Delivery regime. A few weeks ago I was informed by a buyer that his purchase had unfortunately been damaged in transit...
Scottish sellers affected by eBay not considering UK holidays when estimating dispatch/delivery
We are based in Scotland have a few items with eBay Premium Service that are affected every time there is a UK holiday that is not considered by eBay as a holiday for us. I have called eBay about this many times, but they haven't done anything about ...
Ebay just rip u off when it's their fault
Really annoyed about this. Customer opened an INAD request. It said "the customer will return this to you by the 22nd" so obv i'm waiting for the return as requested. With all the fees and promo fees, the £27.99 is eaten up so all I owe is £11 refund...
Description formatting issues when revising advert on phone
Is anyone else experiencing problems with a nicely structured advert description becoming scrambled with formatting code added when you revise an advert on a mobile phone? I usually create my adverts on ebay.co.uk then save for later, then add my pho...
evri weight increments
hello - as far as i can see, simple postage evri parcel weight increments are 1kg, 2kg, 15kg. this seems like a big jump from 2 to 15. i have things to sell that would be circa 3 to 5 kg but £7+ seems a bit excessive to send them. is there any way of...
list hiding :(
Hi everyone. Why still my list quantities different? So my active list is 2069 but when go the the shop just shows 2030. always shows 30 items less. Thats mean the buyer see the less items. So I just putting and putting but the the inside shop always...
Sending vinyl - simple delivery
Hello,I am wanting to sell a rare vinyl worth probably in the hundreds. I would like to try avoid the hassle of simple delivery, so am I right in thinking if I use custom postage as opposed to simple delivery I can choose the courier (Royal Mail by 1...
Used Evri Simple Delivery as a seller. Item still has not been delivered- help
Sent a parcel via Evri. It’s been over a week and still not delivered. Buyer would not respond to me and has had a refund from eBay. As a seller do I have any rights? EBay closed the case and impossible to contact. FAQs all aimed at buyers. I’m worri...
Save your postage prices before Simple Delivery deletes them (if it does)
I saved the current prices on my listings by going to my Manage Active Listings page and saving it as a complete page for each page, also printed it to PDF as well as a backup.This will make it easier to reinstate those prices if Simple Delivery was ...
Resolved! Someone used my items images to make a sale..
As above. What can be done about this? Surly this is not allowed?
Resolved! Can you bulk edit Country of Origin on existing listings
Hi everyone, can somebody help me please?Just received the email for Ebay about the new US import regulations. It advises to update the country / region of manufacture but does anybody know if you can do this as a bulk edit or do you need to go into ...
eBay account seems to suggest buyer got partial refund
About a month ago I sold a non-working laptop via auction and gave a full and accurate condition of the item and what it had lead up to it's failure. It was listed as spares/repair and stated the Hard Disk would be removed for data protection. When t...
Payout on hold
My payout has been on hold for over a week. I have added bank details but it is still saying under review.
Buyer refunded for item and ebay say I will not get it back
So this has never happened to me before - seller bought an item from me, it arrived yesterday. They messaged me this morning to say they wanted to return it as it had a mark on. I agreed and told them to open a returns case. The next thing I got an e...
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