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Seller News: May 2025

Catch up on the latest updates focusing on trust and optimisation.

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Item not collected

Hello, an item I sold has had 2 failed delivery attempts by RM . Address is correct, buyer has been sent tracking details and advised item is available for collection but they have not responded to me. In the meantime the payment is on hold. Tried to...

User avatar by • Contributor
  • 430 Views
  • 4 replies
  • 0 kudos

Irish call handlers?

I've had ongoing problems with feedback over the last six months - previously, I'd ask to speak to someone on the Help section's automated chat. By and large, if you timed it right, you'd get a call back from one of their aftersales team in the Repub...

Fraudulent 'Buyer'

I sold a laptop on EBay and received a message from someone purporting to be the buyer saying their address had changed and it wasn't the one EBay had. I told them just to change their EBay address and they said they had issues with the app and sent ...

User avatar by • Visitor
  • 6411 Views
  • 36 replies
  • 0 kudos

Seller - items not received by buyer

Hi Ive sold an items that looks like Evri have lost. Customer is wanting a refund. If I authorise this will I be covered by Ebay as I dont want to be out of pocket and lose the item. Or do I wait for them to step in.

Phishing Email - best offers

Probably not a new thing, but first one I've had. Received an email into my email box, offer on one of my items. Daft thing is it made me wonder straight off because the offer was for the full buy it now price - as the item is on buy it now or best o...

Another tax question

We've all seen car boot sourcers stocking their eBay shops, they aren't getting receipts for the items they buy so how do they file tax returns on that? For example, they buy a Le Crueset casserole dish for 50p and sell it for £20. There's no receipt...

USA buyer has kept goods and refund

USA buyer ( apparently big Ebay seller) purchased a double album Item was sent via Global sales EbayHe recieved goods then 2 days later posted photos of substandard vynyl showing finger prints & scratches etcI said please send back asap / I will refu...

Delivery not arrived

I have purchased an item which had tracked delivery by Royal mail. The parcel was sent to someone elses house although the sender addressed this correctly. I opened up a case which ebay closed because there was a tracking picture. the seller has info...

Resolved! 1000 down to 300 so losing stored items for sale

the changes ebay have made have some good and bad points for me personally and i'm guessing a few other ebay members also, the good points are obvious the bad one for me is the reduced free listing. i have nearly 2000 items that i sell over a 120 day...

Buyer refused package now what

Hello!!I'm in a right Pickle!!! Buyer purchased a few items from me I'm sent them in a cardboard box perfectly packaged and sent via evri. Buyer had messaged complaining delivery was taking too long (it was the 3rd day of dispatch).I explained to ple...

Ebay balance and tax

Out of interest.... if you sell something ebay now dont give you the money they initially hang on to it. If this money doesnt go into your bank account theoretically you havent received it. For prolific sellers that may be of interest to HMRC are the...

User avatar by • Engager
  • 1284 Views
  • 13 replies
  • 0 kudos
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