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Seller Update: January 2025

We’re kicking off 2025 with some important enhancements and updates.

Weekly Chat with the eBay Community Team

Open every Wednesday from 2pm-3pm

Buyer Protection, Pokémon Day, VAT invoices & other launches landing this February

As we wave goodbye to January, I wanted to update you on exciting changes coming in February.

Community Mentor Programme

Experienced eBay sellers and buyers, helping other users with all things eBay.

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Update regarding “Urgent - VAT action” email

On 17-19 February, some sellers received an email asking them to update their UK Value Added Tax (VAT) registration on eBay or potentially be restricted from selling. This email was sent in error. Rest assured, this does not affect your ability to se...

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Resolved! Instead of Sending Signed For Is It Safer To Send Tracked-But Where Is Email Of Buyer?

Hi,I usually send signed for but have recently lost faith in signed for recorded delivery. I have phoned RM customer services, they have stated that it is better to send tracked delivery. However, I would need to add the buyers phone number and email...

Buying Packaging

Hi, Probably just going to have a rant here, so be warned. I live Scottish Highlands so understand that deliveries can be awkward but... I have been trying for about the past month, maybe longer to purchase good quality big bubble wrap, ordered three...

Item listed as "For parts or not working" Buyer states not as described Ebay allow return

I sold an item which was listed as for parts not working with accessories . Upon receipt of the item the buyer says the parts he wanted from the device as a replacement for his current decice are damaged, therefore the item is not as described. I hav...

Just for your entertainment!!

Hi, just thought i would share my latest faux pax with you all to start the day off. Put a item on auction last week, tried doing my due diligence but not having much luck so i just stuck it on for £5 as it was not (i thought going to be a particular...

Resolved! Am i liable to pay the return postage ?

Hi again folks, looking for more advice please.Regarding a thread i started the other dayhttps://community.ebay.co.uk/t5/Seller-Central/Buyer-has-sent-me-the-wrong-item-back-after-claiming-the-one-i/m-p/7692440#M682615 Anyway, i looked at my account ...

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