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Seller Update: January 2025

We’re kicking off 2025 with some important enhancements and updates.

Weekly Chat with the eBay Community Team

Open every Wednesday from 2pm-3pm

Buyer Protection, Pokémon Day, VAT invoices & other launches landing this February

As we wave goodbye to January, I wanted to update you on exciting changes coming in February.

Community Mentor Programme

Experienced eBay sellers and buyers, helping other users with all things eBay.

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Update regarding “Urgent - VAT action” email

On 17-19 February, some sellers received an email asking them to update their UK Value Added Tax (VAT) registration on eBay or potentially be restricted from selling. This email was sent in error. Rest assured, this does not affect your ability to se...

User avatar by Community Team • Community Team
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Yodel tracking not updating

I have got about 15 Yodel deliveries either despatched or delivered from the last week which has not updated at all on the ebay website. You have to actually click through to Yodel's site to see updates. Royal mail is tracking perfectly. Anyone else ...

So with the new changes is eBay now becoming a bank? + attempting to scrub out cash on collection?

So, from middle of this month if you sell something and unless you instruct ebay to pay you out the money sits in eBays coffers (thus earning interest for them?)...they do say it's so you can pay for labels/shipping ..or buy something else...which is...

I'm getting really annoyed

I'm getting so annoyed. I don't know if anybody else experiences this, but my tracking does not update, it doesn't even look like I have taken it to the post office. My late delivery rate is now on 0.56. I know that doesn't sound much but it's never ...

Resolved! Non Payment

Does anyone else agree with me that Ebay does not do enough to deal with non payers. They really have to get on top of this problem. If you went to an auction you would have to pay straight away you are not given four days to decide if you want to pa...

Resolved! Buyer wants compensation for petrol

Hi, just after some advice. Buyer bought a collect only item (wardrobe doors), where the measurement was slightly out so wanted to return. Didn't give us an option to go and collect it from him (which we would have done) just sent a message saying hi...

Resolved! Cannot list my item - location error

I have my listing ready to go, but everytime I go to list, it returns the error 'Item Location'. The item location is clearly listed, and even if I click to follow the error link, it takes me to the very point where it is shown! I've tried changing i...

Lost parcel

Hi, I'm not sure if anyone else is having this problem but I've been having issues with evri delivery. I have sent around 20 parcels over the course of a month and 6 of them have gone missing. 2 out of the 6 went missing at the parcel shop (tracking ...

User avatar by • Contributor
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  • 19 replies
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Ebay requests

Hello community. Received a messge from ebay stating MC011 and requests. The message reauires me to do the following: Upload the following information:-- A copy of your driver's license or other government-issued ID (front and back). -- A copy of a r...

User avatar by • Contributor
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  • 13 replies
  • 0 kudos

HELP - I BEING SCAMMED BY A BUYER

Hi everyone, hoping to get some advice please. I recently sold a Lyndhurst Filofax which was in fantastic condition. Before I dispatched it, I messaged the buyer telling him I would be sending it and provided the Tracking Code. He immediately started...

Insertion fee for shops

Due to ebay changing amount u can sell a month for free, i went down route of a shop as i like reduced fees but what is the point as i put item up for 50p or 75p and i get 35p Insertion fee on each of my items i put up on ebay after the free allocate...

withholding payment

They're holding back a buyers payment for at least a month because 'I haven't sold many items'They expect me to sell anything else on here? Madness. I won't. I had another business account for 25 yrs. I won't sell another item. Ebay's had it.

new to selling

Trying to use ebay to get rid of some items but stuck at the first hurdle as I cannot figure out how to set up the delivery cost bit. I want the buyer to opay for postage costs but the postage looks horrific, and I cannot figure out how to set them u...

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