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Seller Update: January 2025

We’re kicking off 2025 with some important enhancements and updates.

Weekly Chat with the eBay Community Team

Open every Wednesday from 2pm-3pm

Buyer Protection, Pokémon Day, VAT invoices & other launches landing this February

As we wave goodbye to January, I wanted to update you on exciting changes coming in February.

Community Mentor Programme

Experienced eBay sellers and buyers, helping other users with all things eBay.

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Update regarding “Urgent - VAT action” email

On 17-19 February, some sellers received an email asking them to update their UK Value Added Tax (VAT) registration on eBay or potentially be restricted from selling. This email was sent in error. Rest assured, this does not affect your ability to se...

User avatar by Community Team • Community Team
  • 638 Views
  • 0 replies
  • 2 kudos

Item Delivered to buyers front door but buyer said they have not revcied & eBay ruled in their favor

I sold an item, posted through Yodel. In Yodels tracking it shows a picture that the package was delivered to the buyer's front door (the buyer confirmed it was his door in ebay chat). However, the buyer is saying he did not receive the item. Obvious...

User avatar by • Contributor
  • 1621 Views
  • 25 replies
  • 0 kudos

Buyer supplied incorrect address

Hi, I sold an item and sent it Royal Mail 24hr insured delivery, the itemwas undelivered as the buyers address was incomplete which the buyer admitted to. The item has now been with Royal Mail for a week and has been sent to the nation returns centre...

Resolved! yodel send a parcel

up to today i have had with yodel store to door-- door to door and store to store now all i get is store to store any one out there who can help please

EDD not fit for purpose eBay not listening

Hi, For the last 2 years we have been having issues with EDD not being fit for purpose showing completely unrealistic delivery dates to buyers. This has led to hundreds of INR cases being opened and us being thousands of £ out of pocket. We have had ...

Resolved! Negative feedback received from a dishonest buyer

I sold a brand new mini jewellery box on eBay, I video record all packaging and item to try to prevent issues, the buyer received it and messaged me saying I had misdescribed it as it was small, I explained to him that I didn't misdescribe it as it s...

User avatar by • Contributor
  • 514 Views
  • 9 replies
  • 0 kudos

Resolved! International buyer

Hi All,just sold an item at £20:00 and the buyer has messaged me in Italian requesting a reduction in shipping costs. I was not expecting an international sale and I cannot see the shipping costs as the listing had a price for UK postage. A couple of...

canadian post

if anyone has any items going or will be going to canada there is a strike from yesterday just in time for black friday and christmas

Selling Sealed CD's

Hi there, I have a CD collection of new and sealed CDs that could potentially sell for a decent sum. They are all 'special edition' versions and all factory sealed. It's a complete back catalogue of an single artist. I plan to list them as a full col...

International Royal Mail Click and Drop question

To be clear this is a purchase from Royal Mail website, not an integrated purchase through the Ebay UK website I usually purchase over the PO counter, my understanding is when they process my handed over parcel they click an Ebay button which advises...

Import Charges on purchase below £135

I just bought a car part from Japan, The Original price was £136.24 but EBay had a 20% Black Friday discount so the price was £108.99 total including shipping but now I’ve got a £41.54 customs charge to pay as the courier says it was over £135, is th...

In defense of Evri

There are many on these boards who condemn Evri for poor performance. I am not going to say that they are perfect but they do seem to have got their act together these days.I use Evri for all my small parcels (standard tracked service) bought thro' m...

review a defect

does any one at ebay actually look when you put in a request to review a defect, i had sold 4 items to the same buyer in the same box they were posted the day after the order, they were delivered 2 days later and i have proof of collection and delive...

Resolved! GPSR

Has anyone seen the new EU GPSR regulations that come in to force in December. I have just restarted sending to the EU after the VAT fiasco but these new regulations may mean I have to stop it again. Most of the items I sell are from the 80s and have...

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