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Seller Update: January 2025

We’re kicking off 2025 with some important enhancements and updates.

Weekly Chat with the eBay Community Team

Open every Wednesday from 2pm-3pm

Buyer Protection, Pokémon Day, VAT invoices & other launches landing this February

As we wave goodbye to January, I wanted to update you on exciting changes coming in February.

Community Mentor Programme

Experienced eBay sellers and buyers, helping other users with all things eBay.

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Update regarding “Urgent - VAT action” email

On 17-19 February, some sellers received an email asking them to update their UK Value Added Tax (VAT) registration on eBay or potentially be restricted from selling. This email was sent in error. Rest assured, this does not affect your ability to se...

User avatar by Community Team • Community Team
  • 650 Views
  • 0 replies
  • 2 kudos

Is My eBay Purchase Too Good to Be True? Seeking Opinions

Hello everyone, I recently came across a listing on eBay for a PS5 Pro priced under £420. The deal seemed almost too good to resist, especially since the seller appeared genuine. Here are the details that initially reassured me: 1. The seller has bee...

User avatar by • Contributor
  • 810 Views
  • 10 replies
  • 0 kudos

Resolved! What's meant to happen when I sell an item?

I tried to sell an item on Ebay, my first sale for at least 10 years, but never got an email saying it had been sold, so I assumed that no-one had bid for it. Some weeks later, I checked my ebay messages, and found several from someone wh'd tried to ...

User avatar by • Contributor
  • 278 Views
  • 5 replies
  • 0 kudos

Resolved! A Question about Business Account Address ?

Recently I have decided that its time for me to create business account as i wish to start self-employment however one of the things I have come across is that the address will have be public for business accounts.. (for example the address will be m...

Business policy states “international returns not accepted” but listing is saying"returns accepted".

I am sending items via the GSP. My returns policy states that international returns are not accepted, however buyers -mainly in the USA- have managed to open remorse returns for reasons like “found better price” and I don’t have the option to close t...

How do I get rid of the constant, annoying pop-up?

I keep getting an annoying pop-up - sometimes even when I'm in the middle of typing a search - wanting me to install some Ebay app.I don't have - or want - a smartphone and there is no way I'm installing it on my PC. There is only one way I will acce...

User avatar by • Helper
  • 533 Views
  • 4 replies
  • 0 kudos

Buyer made an offer and paid, but asks to cancel

A buyer made an offer for my iphone, which I accepted and they paid autimatically. I requested a postage lable and paid myself (I posted the item with postage covered by seller). Now they are saying that the did not notice that the screen was damaged...

Feedback Revision

Hi all does anyone know when your feedback revision requests reset? As in when i can start sending some again as i currently have 0 and getting buyers being very hasty and leaving negative feedback for no reason other then themselves purchasing the i...

Ebay shambles: seller with 100% rating being driven off Ebay

Well, this is bizarre. I am not a business, just a regular householder selling un-needed stuff, but I do have a near-2,000/100% score. And then I get an email saying "You can list up to 30 items this month". Apparently, Ebay holds me responsible for ...

User avatar by • Contributor
  • 280 Views
  • 1 replies
  • 1 kudos

24 Years and This is No Longer Viable

Just a rant here. 24 years selling on ebay and 2024 has made me ready to pack it in. Fees - crippling. Unless I find it on the floor, buying and selling is now impossible to make any sort of profit. Ebay and couriers make more per sale than me. Buyer...

Resolved! How to ship item over the extra large suitcase range?

Hello, I am a UK seller trying to list a canvas print measuring 120cm by 80cm. I've done my research with Parcelforce and know they would accept it if I went directly with them, but as I'm selling on eBay which doesn't seem to accept anything with di...

User avatar by • Contributor
  • 455 Views
  • 11 replies
  • 0 kudos

Resolved! Positive Feedback looks corrupt

I’m selling a small item at the moment. The auction ended last night but the buyer has yet to make a payment. I’m not a frequent buyer or seller on eBay but my past experiences have all been positive. So when I check out the buyer’s details it shows ...

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