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UK Seller News: April 2025

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IE Seller News: April 2025

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Buyer Protection Fee funds - New ebay department

I have been in contact with a customer service rep today regarding a Royal Mail tracking matter.In the course of this conversation I was told that ebay are setting up a new department - something like a 'Funds on Hold' dept - which should have the ab...

User avatar by • Engager
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Submitting evidence in 'item not delivered' case

I have had an item reported as undelivered which was sent 87 days ago via RM 48h tracked. I have record of it being delivered on the RM click&drop portal along with a photo from the delivery. As I understand it max time to report a non-delivered item...

Frustrating and unbelievable refund situation

I sold an item that was purchased by someone in the USA on December 11th. I shipped the item the next day using Royal Mail 1st Class Tracked and Signed service. I added the tracking number to the order. On January 9th, I received a message that the b...

Identity verification failed - funds on hold

I'm a private seller with over 5 years of selling items on eBay. I've recenty moved to a new address. After updating my details under accounts -> addresses my seller's account became restricted for some reason. There's a notification in red 'Your pay...

One week until I stop selling outside UK

With Ebay's new plan to withhold payment from already-exposed sellers until two days after delivery can be proven, I will no longer sell books to US or European customers. Sometimes books take 2 to 3 weeks to wend their way through the UK and US post...

Invisible Listings

I sell rare, valuable books on Ebay but have made a concerning discovery. If someone searches for a book I have listed on the main search page, my listing does not come up. Ebay offers cheap print-on-demand copies listed under the catch-all "Books" h...

Send Offers Page Not Working?

Today I decided to send an offer to potential "watchers"... It is showing as offer sent to buyers, but when you click on it there is nothing showing as sent, and when you try to view offers history it takes you to the item purchases history? Is this ...

No name and address 'faulty'??

First time this has happened so could do with some advice. I have made a sale today and on receipt of the notification from e bay there is no actual name to address the item to. Do not like the idea of just sending it to 'no name' (especially as it i...

Ebay withholding funds for a month.

Had a cd for sale and it sold 24/12/2024.Ebay has withheld my funds for a month before paying them out.Item was sent first class none tracked.Seems a long time to not pay me.

Some seller help

Hi,I have a few quick questions if anyone can help. I am a top rated seller with 100% feedback and premium badge on my listings etc for shipping. On some of my listings I am doing a 25% promoted listing and when I type the generic search term in ebay...

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