Seller Update: January 2025
We’re kicking off 2025 with some important enhancements and updates.
Weekly Chat with the eBay Community Team
Open every Wednesday from 2pm-3pm
Buyer Protection, Pokémon Day, VAT invoices & other launches landing this February
As we wave goodbye to January, I wanted to update you on exciting changes coming in February.
Community Mentor Programme
Experienced eBay sellers and buyers, helping other users with all things eBay.
Forum Posts
Update regarding “Urgent - VAT action” email
On 17-19 February, some sellers received an email asking them to update their UK Value Added Tax (VAT) registration on eBay or potentially be restricted from selling. This email was sent in error. Rest assured, this does not affect your ability to se...
No Returns Allowed option?
Can anyone tell my how to set my returns policy to 'No returns allowed' as ebay mention as an option but cant find an option anywhere! I am a business seller having changed from Private recently as the payment after delivery was useless for furniture...
QR codes for in post lockers
Due to ebay changes where items need to be marked as received before we get paid, I decided to offer in post locker.The process was not clear and only option was to print a label - I don't have a printer. I expected to be sent a QR code but Ebay does...
Buyer Protection Fees on Auctions
Have the fees been added to auctions? I have a load of 99p start auctions in clothing which is now a category with the fees added (I was hoping to have a big clear-out before they got added!) but I can't see any sign of the fee in my auction listings...
Buyer Protection!!!!!!!!
All my selling prices have suddenly gone up by c10%. I've discovered it's due to the imposition of " Buyer Protection" which I don't recall eBay informing me about. This has effectively killed off my seller account as I will no longer be competitive....
Resolved! Payment Retained
I have just made my 9th sale and the buyer has paid. I have arranged collection for tomorrow, (30/12/2024), and the item is being shipped by Royal Mail Special Delivery. I have received a message from eBay, saying that my payment is being retained un...
Buyer collected, but I am still being asked to dispatch.
Buyer collected the item, but made a mistake when buying. For whatever reason when he paid for it there was no collection offered, so he paid amount including postage. I refunded the postage and he collected. I now have this issue being asked to disp...
Funds Pending even after buyer left +ve feedback as RM did not scan on delivery
And the joy begins....I sent an order Second Class Signed For on Monday.Buyer received it Tuesday (the power of stamps and left +ve feedback.RM did not scan on delivery so funds are pending for 14 days. Chatted with 3 different eBay agents (needs spe...
Payments for small orders with feedback now being processed ?
Looks like the payments for orders with feedback may now be going through as had some unexpected available funds. Not quite as expected - as have one order for 3 items totalling around £16 processed & another with funds released the day after feedbac...
Send offer to buyers - item promotion
I sold two items during the fee free period and it was after sending offer to buyers (viewers/watchers or both I am not sure). The two items sold for the original buy it now within a few hours, (after being on for about a week), it was a surprise to ...
Prices increased
Hi! All of my listings have had price increases that I haven't authorised. I'm a private seller and suddenly I'm getting no sales and although I've listed everything correctly, I can't change the amount showing on my listings. Please help!
Terapeak or alternatives?
So if I understand it correctly Terapeak is now renamed and only available to shop subscribers?Is there any other solution to doing that sort of research, preferably off ebay.Not currently selling anything so a shop is a bit pointless until I do the ...
Funds available in ebay balance are not actually available for withdrawal
I have a few items sold recently that were sent tracked and showing as delivered but the money isn't showing in the funds I can withdraw. Under 'orders' I have several items where it says 'Funds available in eBay balance 16 Feb, or 17 Feb'. These tot...
Import Fees UK to EU
I live in Ireland (EU) and am looking to buy an item from UK. The cost is £300. EBay is calculating Import Charges at a whopping £120. I would expect VAT to be added due to Brexit, but are all these other charges?
Spreadsheet formula to calculate what price to list at minus BPF
This was originally posted by sportex. If you create the below in a spreadsheet, when you enter the price you want the buyer to see, it will give you the price to list at. I believe ebay are using the fixed part of the fee as 72p at the moment but if...
Selling Low value items untracked. Do I have to rely on the buyer to get payment?
First time I have sold a low value item since all these nightmare changes. Anyway I am going to be sending the low weight and low value item via bog standard royal mail second class mail. Its totally pointless using a tracked service because the valu...
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