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Seller Update: January 2025

We’re kicking off 2025 with some important enhancements and updates.

Weekly Chat with the eBay Community Team

Open every Wednesday from 2pm-3pm

Buyer Protection, Pokémon Day, VAT invoices & other launches landing this February

As we wave goodbye to January, I wanted to update you on exciting changes coming in February.

Community Mentor Programme

Experienced eBay sellers and buyers, helping other users with all things eBay.

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Update regarding “Urgent - VAT action” email

On 17-19 February, some sellers received an email asking them to update their UK Value Added Tax (VAT) registration on eBay or potentially be restricted from selling. This email was sent in error. Rest assured, this does not affect your ability to se...

User avatar by Community Team • Community Team
  • 598 Views
  • 0 replies
  • 2 kudos

Resolved! Payment Retained

I have just made my 9th sale and the buyer has paid. I have arranged collection for tomorrow, (30/12/2024), and the item is being shipped by Royal Mail Special Delivery. I have received a message from eBay, saying that my payment is being retained un...

Send offer to buyers - item promotion

I sold two items during the fee free period and it was after sending offer to buyers (viewers/watchers or both I am not sure). The two items sold for the original buy it now within a few hours, (after being on for about a week), it was a surprise to ...

User avatar by • Engager
  • 143 Views
  • 4 replies
  • 2 kudos

Prices increased

Hi! All of my listings have had price increases that I haven't authorised. I'm a private seller and suddenly I'm getting no sales and although I've listed everything correctly, I can't change the amount showing on my listings. Please help!

User avatar by • Contributor
  • 1293 Views
  • 12 replies
  • 1 kudos

Terapeak or alternatives?

So if I understand it correctly Terapeak is now renamed and only available to shop subscribers?Is there any other solution to doing that sort of research, preferably off ebay.Not currently selling anything so a shop is a bit pointless until I do the ...

Import Fees UK to EU

I live in Ireland (EU) and am looking to buy an item from UK. The cost is £300. EBay is calculating Import Charges at a whopping £120. I would expect VAT to be added due to Brexit, but are all these other charges?

Selling Low value items untracked. Do I have to rely on the buyer to get payment?

First time I have sold a low value item since all these nightmare changes. Anyway I am going to be sending the low weight and low value item via bog standard royal mail second class mail. Its totally pointless using a tracked service because the valu...

My International sales are confirmed delivered but under accounts not even posted!

Is this because I haven't used their simple delivery option? These are parcels confirmed delivered 6 and 7 days ago. On the order page they are all posted and delivered. When I go into accounts they haven't even been posted yet. This has happened sin...

posting under new system

Would someone please clarify the new system of sending parcels please? I cannot send the items I sell by using the new system and printing out eBay labels. I am 84. I have been disabled since I was 46, with a neurological disease which is covered und...

Ebay glitch - my postage prices incorrectly showing @ £9.99. This happening to anyone else??

So I've had an ongoing problem with a number of my ads where the postage price I set is being changed to £9.99, and the ebay support chat function has confirmed it is a glitch (and that if a buyer actually buys an item, they will only pay the incorre...

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