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Seller News: May 2025

Catch up on the latest updates focusing on trust and optimisation.

Weekly Chat with the eBay Community Team

Open every Wednesday from 2pm-3pm

Community Mentor Programme

Experienced eBay sellers and buyers, helping other users with all things eBay.

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Ebay return using RM label gone missing in transit

I sent a back an item using a Ebay Royal Mail returns labels, the tracking stopped updating last week with the last info saying it was due for delivery that day, and the seller confirmed that they have not yet received it back. What is the process fo...

User avatar by • Engager
  • 120 Views
  • 1 replies
  • 0 kudos

Resolved! Buyer sent item to a shop that is permantly closed

I sent the item to a shop address given by the buyer with an eCP number on it. I checked the tracking and it says action needed and that the courier has had an issue getting to the delivery address. I google mapped the store and it says permantly clo...

eBay UK and their users in the depths of despair

As a small business who have used ebay for over 20 years, we are reading these posts because we have so little to do re sales on this particular platform since the seller protection fee was introduced on 4th February but PLEASE sellers, let's be cons...

Resolved! Evri lost parcel

Hi Evri has informed my buyer the parcel is lost so I have refunded but they are ignoring all my messages to get a refund - any ideas?

User avatar by • Contributor
  • 4863 Views
  • 21 replies
  • 1 kudos

Buyer Protection Fee on Best Offers

Just want to put out into the community an interesting response I got back after e-mailing eBay Customer Support regarding the broken "Best Offer" option on listings between private sellers & their buyers. I ran a bit of testing myself between my pri...

User avatar by • Visitor
  • 1173 Views
  • 12 replies
  • 3 kudos

Last minute bidders question

Ive tried dummy run listings & so far i can still list an item weighing well under 100gm in the doll clothes category with a starting bid of £6.00 with custom delivery.My buyers are usually repeat ones & often pay lightening fast,What happens if i ge...

Duracell 2032 coin battery

Hi Is there any seller was selling Duracell 2032 coin batteries and their listing have been removed by Ebay because there is a recall in some part of the world? I can see from 2 months, lot of the sellers still selling the same product but we have be...

unable to post parcel

I have just been refused by parcel shop to take my parcel as too big, Yet it is under the weight and size limit.How do I report them? I am disabled and had to get someone else to take it for me well over a mile away!

Ebay’s TV advertisement

Does anyone have a theory as to why ebay's TV advertisement is as it is? It’s well documented that ebay's CEO wants ebay to move in the direction of high-value items and buyers who spend a lot of money. So why is the advertisement promoting the selli...

Global shipping rejection

I sold the most beautiful bur walnut 19 th century wooden box to America,when it reached the global shipping at Lichfield it was rejected for sending,with no explanation why,can you not send antique wooden items to America?I any one can give clarity ...

Auctions exempt from being classed as trading?

I've not seen anyone question this yet on here: Are auctions exempt from being classed as trading for private sellers? Originally it was the only way things were sold on eBay so I think it should be exempt and you can't claim someone is selling with ...

User avatar by • Contributor
  • 649 Views
  • 16 replies
  • 0 kudos

Faster payment for lower cost items

The new faster payment for items under £10 seems to now be up and running. I sold a necklace for £7.95 on 16th Feb. Sent untracked. Buyer has left positive feedback and the payment (£10 including postage) is available for me to withdraw today. From t...

User avatar by • Experienced Mentor
  • 305 Views
  • 5 replies
  • 2 kudos

Resolved! Can I go over my 30 item early limit with being taxed

So recently I’ve been selling my collection of retro video games which I’ve built up since I was a kid as I’m moving house and want to declutter. I’ve now reached my yearly 30 item limit and have made around £1700. I’ve sent my national insurance num...

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