Seller Central

Resolved! insertion fees being charged despite having free listing.s

Hi,I am being charged the 35p insertion fee despite have a large amount of free listings left.Does anyone know how i can fix this or can see why its been charged ?Kind regards

Return label ???

Hello, I am trying to send (upload) a return label to a buyer in Italy who wants to return a watch. It was posted via Global Shipping but I can't find out how to do it (several people have tried but failed). the watch is worth £200 so I dont want to ...

How would I quote for postage?

Hi, As a private seller, I've an item for sale which is listed with Simple Delivery. I've selected my available services (InPost) and defined the size/weight of the parcel. On the edit form, it reads "The buyer will pay rates starting from: £3.98", b...

Resolved! How to appeal an incorrect policy violation?

I had a listing removed due to a policy violation, which was incorrect (product recall that did not apply to the manufacturing run of the item that I sold, as detailed in the document they linked me to!) The problem is, it had already sold and been p...

Item location not showing when buying

Has anyone else found on the app that the Item Location does not show as a town name any more, you have to click to see a map. Or is there a setting that I am missing? Thanks in advance, Andy

'Posted to buyer'

I'm after some advice, please. At what point does the 'Posted to buyer' circle under tracking get ticked? I assumed it was when the label was printed at the Post Office here in the UK. They print the label, but the item in a bag for Royal Mail and pr...

evri attempted delivery 24 hours

there was a parcel delivered yesterday and was attempted but not delivered so what does the title mean

Buyer says parcel is missing but is showing delivered

I received a message from a buyer this afternoon to say that the parcel that was delivered today has gone missing, and they cannot find it.The tracking info from RM shows it was delivered, has GPS coordinates and a photo of the parcel outside the fro...

eBay Overcharging Customers for Global Shipping - Quitting the Service!

As the title says, eBay have been MASSIVELY over charging our customers (on our seller account) and this has reached a point where we feel is no longer beneficial to our business. We have been aware for years that eBay charge a premium for shipping w...

Slow sales

Has anyone else been having really slow sales last few days? I've gone from 10/15 sales a day to 1 or 2. Hardly any views either. Can only think eBay are messing around again.

eBay are charging incorrect postage

I just sold an item which was supposed to be sent via Simple Delivery but eBay only charged buyer £1.55 for a Royal Mail large letter. I checked my listings in this category and found that whilst most in this category are Simple Delivery small parcel...

private sellers with a strong sales history -change of status

Since August 2025 i have been receiving payment for sales within 24 hours having complied with Ebay regulation:'Private sellers with a strong sales history will receive their funds in their eBay balance typically within 24 hours of the buyer's paymen...

Resolved! Evri parcel "damaged beyond repair" and not delivered

I'm still a relatively new seller on ebay, and today I had my first issue with an order. The buyer received an email from evri claiming that the parcel was damaged beyond repair and could not be delivered. Naturally the buyer opened a refund request ...

Chanel belt

I was wondering if I could get some help appraising and identifying a vintage Chanel belt I have. I’m looking for more information on its era, potential market value, and the best keywords to use for a listing.